Application Support Engineer Resume Examples

application support engineer

  • Worked in EDG Technical Support DTA team for around 17 months. I have good understanding of MATLAB  External Language Interfaces products like MEX, MEX APIs, MATLAB Engine & MATLAB API for Other languages.
  • Created a module as part of a Simulink Test Manager in Simulink Test toolbox. This involves Full Stack development.       The front end of the module is developed in Dojo JS and integrates with C++ and MATLAB in the backend.
  • Implemented a feature to log installed products information collected from users’ MATLAB session. This involves  using JNI library APIs to call the JAVA APIs from C++ codebase.
  • Provide assistance to application support to team members

application support engineer

  • Monitor system health across our environment.
  • Troubleshoot infrastructure and network issues as possible causes of poor service performance
  • Contribute in writing and in person to root cause analysis meetings as part of process improvement
  • Operate and support a suite of Java-based Web Services
  • Participate in the development and testing of internal tools, scripts and other coding projects.
  • Support deployment automation software
  • Work closely with peer teams to deliver high availability and optimum performance for customers

application support engineer

  •  Worked on Next generation SIEM technology SNYPR which includes User Behavior Analytics (UBA) and User Entity Behavior Analytics(UEBA) 
  •  Responsible for SNYPR application installation and end to end Validation 
  •  Worked on Hadoop clusters Monitoring and Troubleshooting of Hadoop components 
  •  Communicated with the client to obtain an understanding of their environment, challenges, escalation processes and apply that information to support the smooth transition to the new helpdesk application 
  •  Identified and escalated issues with the migration to ensure they were addressed and resolved
  •  Install, configure, and troubleshoot our Enterprise software package by remote access means. UAT of new release installations and content. 
  •  Working with the development team for bug fixes and debugging. 

application support engineer

  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Installed, configured and provided ongoing configuration management for custom applications.
  • Conducted and supported implementation delivery with client and internal departments.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Assist in automating development, QA and release management tasks.
  • Update and maintain project issues list, which includes prioritizing issues.

application support engineer

  • Provide user support by diagnosing their problem and device problems and implementing technical or procedural solutions.
  • Providing support to user generated E-Tickets through Mail.
  • Take Online Monitoring of the users issue and troubleshooting it.
  • Consult with users,  to identify technical requirements for proposed  Queries through Calls.  

application support engineer

  • Proficient experience in Incident, Problem & Change management (ITIL)
  •  Experience and/or working knowledge with the following technologies: relational database, SQL, UNIX/Linux command line environment, network trouble-shooting, object-oriented programming
  • Experienced in trouble shooting, analyzing & working on Windows2003/2008/2012 servers with respect to mobile device image software deployment process & their respective mobile application support services 
  • Experienced in analyzing & reporting patterns of issues by using ServiceNow/SalesForce
  •  Experience and/or working knowledge with the following technologies: shell scripting, Java, Java Servlet, JavaScript, BASH, Perl, PHP, VB, .NET, telephony applications

sr. application support engineer

  • Documented systems and processes for internal users. 
  • tasked with Maintaining and troubleshooting our websites on daily basis.
  • handled all lead integration with clients CRM systems                            using HTTP and SOA API. 
  • Directly involved with Websites team to facilitate the roll out of new template for our searchSites as needed. 
  • worked directly with developers &QA engineers to fix bugs and roll out new versions of IBM integration (OGILVY). 
  • Developed training materials and procedures, and train users in the proper use of applications.
  • Developed a deep understanding of products functionality and how it relates to business goals 

application support engineer

  • Fixing errors of users 
  • Updating the existing system according to the new company requiremetns 
  • Handling Oracle reports 
  • Maintaining the re-insurance information system 
  • Generating and compiling statistics for Management 

application support engineer

  • Work on ussd based application(Radix and orange).
  • Work in team environment to complete all testing activities according to schedule.
  • Completed testing on code releases to ensure quality.
  • Troubleshooted and resolved application issues escalated from end users.
  • carefully monitoring all the IP’s, according to country.

application support engineer

  • Support and manage Staff Discount System, Customer Loyalty System, Kronos Payroll System, Labour Planning System and Replenishment system. 
  • Investigate and resolve all BAU tickets within SLA on the ServiceNow Ticketing tool and provide 24*7 BAU Support in Shift.
  • Analyze and deploy code fixes on critical application issues affecting daily operations.
  • Investigate the sales forecasting algorithm and implement fixes to improve the accuracy of the batch job results. 
  • Implement monitoring alerts on critical checkpoint jobs in replenishment and payroll processing.
  • Fine-tune application and batch SQL to improve application performance and batch run-time.
  • Organize and Coordinate all teams for Production release through Change Process.