Application Support Analyst Resume Examples

application support analyst

  • Taking knowledge transition from existing contractors of the client. Preparing the MoM’s, SDD’s and other important documents.
  • Presenting the playback sessions to client once transition is completed.
  • Preparing document of understanding for each of the application and taking sign-off from the customer to proceed for support phase.
  • Taking ownership in handling legacy applications, in-house applications, vendor based applications and supporting them like bug fixes, code enhancements, CIP’s, root cause analysis, user access request etc.
  • Supporting MES applications like (Production Summary, Shift Summary, Scrap Rework System, Plant model).
  • Monitoring ticketing tool Service now to see whether there are any incidents, tasks, change request have been raised.
  • Logging into Service now ticketing tool to raise incidents, change requests if required.

application support analyst

  • Be the single point of contact of numbers in-house applications within FedEx. Mentoring helpdesk specialist to ensure they understand the Role & Responsibility and delivered the agreed SLA 
  •  Involved in various activities of the project start from information gathering to post implementation support and working closely with development teams and Third Party vendors through application changes/deployments, while maintenance availability
  •  Coordinated problems with appropriate technical, professional and service personnel, along with users who reported the problem to minimize down time of applications
  •  Perform data analyzing to helpdesk incidents on a weekly/Ad-hoc basis; propose application improvement plan to product owners and other support teams

application support analyst

  • Level 1 and Level 2 support for the multiple banking applications.
  • Autosys Scheduling administrator
  • Engaging customers and provide resolutions for their issues and queries.
  • Handling major incident calls.
  • Monitoring the infrastructure, incidents handling, coordinating with applications teams.

application support analyst

  • Providing both function and technical support to the bank branches.
  • Escalate to application vendor where necessary and co-ordinate with vendor to ensure prompt incident resolution
  • Day to day monitoring of channel transactions, prompt identification and resolution of any identified failures.
  • Interacting with clients on daily basis to submit the status.

application support analyst

  • Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot software issues. 
  •  Performed software application and disaster recovery testing, ensuring business-readiness following fail over.  
  • Wrote and executed SQL queries for reporting and research purposes.
  •  Utilized knowledge base tools to transfer technical & business knowledge to team members.

application support analyst

  • Developed business requirements and processed in support of all implementations.
  • Provide one-on-one coaching to site teams to corporate leadership
  • Provide support resolution via ticketing system, email and phone 
  • Responsible for resolving and tracking escalated support calls. 
  • Partnered with Training Department for Training on reoccurring tickets 
  • Develop action plans for leaders based reoccurring tickets, provide feedback and developmental opportunities as identified by themselves and their leader 
  • Influence leaders at all levels ensuring coaching techniques adhere to best practice and maximize business impact 

application support analyst

  • Interacting with users to make sure their problem got resolved.
  • Assisted with quarterly updates with Real Page products
  • Assist with implementations, new product roll outs, data conversion and new acquisitions.
  • Provided 2nd level support to site users, Operations and Executive leadership.

application support analyst

  • Actively involved in application deployment and validations on test and production environments.
  • Coordinated with multiple teams in driving outages and resolving the production issues quickly with accurate knowledge of business impact.
  • Contributed successfully in resolving the tickets related to test or production issues within the SLA which involves troubleshooting and analysis of the application.
  • Contributed successfully in automation of daily manual tasks, deployment and maintenance activities.
  • Provided technical support to the test and production application.
  • Active involvement in continuous monitoring and maintenance of business application system.
  • Provided training on technologies and current project to internal teams.

application support analyst

  • Involved in receiving Knowledge Transfer (KT) from Pfizer Subject Matter Expert’s (SME’s) and moved the applications to steady state.
  • Involved in transition documentation work.
  • Perform Data loads as per schedule by following the ITIL process.
  • Perform Initial analysis whenever any job or load fails before working with L3 team.
  • Provide RCA (Root Cause Analysis) for the Escalated issues / incidents.
  • Automate the regular steps in different loads, 
  • Monitor the scheduled jobs on different servers, and collect the log for future reference.

application support analyst

  • worked with the largest retail client of malaysia 7-ELEVEN.
  • Upgraded retail POC’ systems to wincore.
  • Provided remote support to all retail channels across malaysia.
  •  Migration data from 9i to 11g.