Use This Template 
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
1
application support analyst
- Taking knowledge transition from existing contractors of the client. Preparing the MoM’s, SDD’s and other important documents.
- Presenting the playback sessions to client once transition is completed.
- Preparing document of understanding for each of the application and taking sign-off from the customer to proceed for support phase.
- Taking ownership in handling legacy applications, in-house applications, vendor based applications and supporting them like bug fixes, code enhancements, CIP’s, root cause analysis, user access request etc.
- Supporting MES applications like (Production Summary, Shift Summary, Scrap Rework System, Plant model).
- Monitoring ticketing tool Service now to see whether there are any incidents, tasks, change request have been raised.
- Logging into Service now ticketing tool to raise incidents, change requests if required.
2
application support analyst
- Be the single point of contact of numbers in-house applications within FedEx. Mentoring helpdesk specialist to ensure they understand the Role & Responsibility and delivered the agreed SLA
- Involved in various activities of the project start from information gathering to post implementation support and working closely with development teams and Third Party vendors through application changes/deployments, while maintenance availability
- Coordinated problems with appropriate technical, professional and service personnel, along with users who reported the problem to minimize down time of applications
- Perform data analyzing to helpdesk incidents on a weekly/Ad-hoc basis; propose application improvement plan to product owners and other support teams
3
application support analyst
- Level 1 and Level 2 support for the multiple banking applications.
- Autosys Scheduling administrator
- Engaging customers and provide resolutions for their issues and queries.
- Handling major incident calls.
- Monitoring the infrastructure, incidents handling, coordinating with applications teams.
4
application support analyst
- Providing both function and technical support to the bank branches.
- Escalate to application vendor where necessary and co-ordinate with vendor to ensure prompt incident resolution
- Day to day monitoring of channel transactions, prompt identification and resolution of any identified failures.
- Interacting with clients on daily basis to submit the status.
5
application support analyst
- Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot software issues.
- Performed software application and disaster recovery testing, ensuring business-readiness following fail over.
- Wrote and executed SQL queries for reporting and research purposes.
- Utilized knowledge base tools to transfer technical & business knowledge to team members.
Suggested Reading:
Related Articles
Using a Resume Creator for the First Time
Technology has made it easy to streamline the creation of many documents, and resumes are no different. A resume creator can speed up the process for anyone looking to reorganize...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...
Resume Buzzwords: What Are They, and Are They Right for Me?
When you’re writing your resume, it can be tempting to follow resume templates or plug in commonly used blanket phrases about your job duties. In most cases, this isn’t a...