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1
application support analyst
- Taking knowledge transition from existing contractors of the client. Preparing the MoM’s, SDD’s and other important documents.
- Presenting the playback sessions to client once transition is completed.
- Preparing document of understanding for each of the application and taking sign-off from the customer to proceed for support phase.
- Taking ownership in handling legacy applications, in-house applications, vendor based applications and supporting them like bug fixes, code enhancements, CIP’s, root cause analysis, user access request etc.
- Supporting MES applications like (Production Summary, Shift Summary, Scrap Rework System, Plant model).
- Monitoring ticketing tool Service now to see whether there are any incidents, tasks, change request have been raised.
- Logging into Service now ticketing tool to raise incidents, change requests if required.
2
application support analyst
- Be the single point of contact of numbers in-house applications within FedEx. Mentoring helpdesk specialist to ensure they understand the Role & Responsibility and delivered the agreed SLA
- Involved in various activities of the project start from information gathering to post implementation support and working closely with development teams and Third Party vendors through application changes/deployments, while maintenance availability
- Coordinated problems with appropriate technical, professional and service personnel, along with users who reported the problem to minimize down time of applications
- Perform data analyzing to helpdesk incidents on a weekly/Ad-hoc basis; propose application improvement plan to product owners and other support teams
3
application support analyst
- Level 1 and Level 2 support for the multiple banking applications.
- Autosys Scheduling administrator
- Engaging customers and provide resolutions for their issues and queries.
- Handling major incident calls.
- Monitoring the infrastructure, incidents handling, coordinating with applications teams.
4
application support analyst
- Providing both function and technical support to the bank branches.
- Escalate to application vendor where necessary and co-ordinate with vendor to ensure prompt incident resolution
- Day to day monitoring of channel transactions, prompt identification and resolution of any identified failures.
- Interacting with clients on daily basis to submit the status.
5
application support analyst
- Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot software issues.
- Performed software application and disaster recovery testing, ensuring business-readiness following fail over.
- Wrote and executed SQL queries for reporting and research purposes.
- Utilized knowledge base tools to transfer technical & business knowledge to team members.
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