Use This TemplateAndrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
I am an IT professional with 8+ years of experience with in depth technical knowledge. I have hands on production support experience and have the ability to analyze complex issues and find the root cause of complex problems. I have System Administration skills with Windows servers and I am familiar with Agile tools such as JIRA and Confluence. I do possess the ability to explain technical issues to non-technical people.
Employment history
Jan. 2020 – Present
Nikolechester, Michigan
Software Support Engineer, Mitchell Group
- Work as a member of a cross-functional (SMART, TOL, Workday) product team to deliver software system to business in an Agile environment
- Collaborate with business users and technical teams across Information Services to analyze and troubleshoot production issues, identify root causes and propose solutions.
- Plan and support multi-tier product installation, configuration and test following Booz Allen's Change Management process.
- Responsible for creating and maintaining technical documents such SOPs (Standard Operating Procedures), troubleshooting guides and Change Request etc.
- Hands on production support experience with the ability to find the root cause of complex problems.
-Use the Agile/Scrum methodology and tools such as JIRA and Confluence.
-Support for integrations among different systems within Information Services
- Collaborate with business users and technical teams across Information Services to analyze and troubleshoot production issues, identify root causes and propose solutions.
- Plan and support multi-tier product installation, configuration and test following Booz Allen's Change Management process.
- Responsible for creating and maintaining technical documents such SOPs (Standard Operating Procedures), troubleshooting guides and Change Request etc.
- Hands on production support experience with the ability to find the root cause of complex problems.
-Use the Agile/Scrum methodology and tools such as JIRA and Confluence.
-Support for integrations among different systems within Information Services
Nov. 2015 – Jun. 2018
Lake Yetta, Ohio
Software Support Analyst, Mayer-Jakubowski
-Provide technical troubleshooting covering installations, data migrations, and product related issues
-Actively contributed to work to continually improve customer self-help through the publication of technically accurate knowledge based articles
-Actively contributed to work to continually improve customer self-help through the publication of technically accurate knowledge based articles
Jul. 2013 – Dec. 2013
Oswaldostad, North Carolina
Application Support Analyst, Toy, Wintheiser and Morissette
-Worked closely with the Tier 1 support desk, Tier 3 development, and deployment teams to develop and increase system knowledge to become an expert across all modules.
-Utilized above average communication skills to deal with a user base consisting of 25 states and daily interaction with project team members.
-Utilized above average communication skills to deal with a user base consisting of 25 states and daily interaction with project team members.
Education
May. 2012
Bachelor of Science: Computer Science
- Southern Stehr Academy - East Courtney, Arizona
Skills
Slack
MacOS
Windows OS
Splunk
New Relic
MS SQL Server
In depth SQL development skills with the ability to develop, test and troubleshoot complex DB scripts
Linux
Professional Summary
Self-motivated, committed to performance and have a desire to excel. Carry a flexible and positive attitude. Aim to learn and gain experience in a progressive organization/team. Looking for challenging and exciting opportunities.
- Good experience in Maintenance, Application and Production Support.
- Over 4.8 years of IT experience in Application Support.
- Experience in UNIX, Shell Scripting, SQL.
- Good experience on Problem Tracking Tool like Clarify.
- Good Experience in Amdocs Billing(AFG UUP(Enabler),MAF/MPS(Ensembler) and Light Speed.
- Good experience in developing other helping tool such as ASCAR,Activity Tracker and RFI Tracker.
Employment history
Software Support Engineer, Ankunding LLC. North Jeanettahaven, Louisiana
Aug. 2019 – Present
- Application production support.
- Working on direct/Indirect Impact analysis on customer & application.
- Process client requests on various issues/implementation.
- Sorting out end users queries using Clarify (Amdocs tool).
- Handling issues on bridge call/chatroom with internal teams and client.
- Maintenance window for new releases by analyzing ser
- Investigate complaints about certain functionalities/issues, and take corrective action.vice impact.
Android Developer, Bradtke-Tremblay. Ellishire, Missouri
Dec. 2013 – Jan. 2014
- Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
- Develop and direct software system testing and validation procedures, programming, and documentation.
- Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.
- Supervise the work of programmers, technologists and technicians and other engineering and scientific personnel.
- Analyzing the needs of clients and then designing a system to meet those needs.
Education
Southern Kilback, Port Idaliabury, Kentucky
MCA, Computer applications, Jul. 2013
Northern Gleason, Port Rodolfo, Massachusetts
BCA, Computer Applications, May. 2009
North Schaefer, New James, Illinois
12th, Oct. 2006
The Lemke, Heidenreichchester, Georgia
10th, Oct. 2004
Skills
UNIX
HTML
SQL
PYTHON
Java Core
J2EE
MYSQL
ANDROID
KRISSH
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