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1
sales operations manager
- Managed Customer Service Team, Inside Sales professional and Receptionist /Administrator.
- Handled escalations from Customer Service calls and emails; offered solutions and problem-solving options to benefit the customer and company alike.
- Supported external Regional Business Managers, Warranty and Returns Department, Training Managers and Technical Support Department.
- Reviewed Departmental budget and approved all customer credit requests.
- Effectively solved customer challenges with resolution that both satisfies the customer and maintained profit for the company.
- Worked closely with Production, Operations, Shipping, Purchasing, Credit, Quality, Warranty, IT and Finance departments at numerous locations.
- Identified and created work instructions and procedures to streamline and enhance processes.
2
sales operations manager
- Achieve sales objectives based on company and local market goals
- Contact new and existing clients to discuss needs to Approved Vendor List, bidding and introduce new product
- Manage 100+ accounts while running front office as first contact to all accounts
- Negotiate pricing with factory in order to solidify relations with customer
- Liaison between Sales Engineers, warehouse, factory and customer
- Web-editing; with drawings and technical writing to keep website up to date
- Facilitated ordering procedures for Build of Materials mainly for cables current to industry
3
sales operations manager
- Managed key accounts with €11M revenue responsibility and initiated programs & services to achieve goals.
- Developed and implemented organizational policies and procedures for the firm.
- Developed and promoted accountability to encourage and empower employees to invest in their future.
- Attended meetings with Senior Management and Executive team within the organization.
- Participant in both departmental and cross brand project meetings for overall business improvements, re-branding and organizational restructuring.
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Trained and instructed employees in job duties and company policies.