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senior membership director

  • Project manage the Staff Fundraising Campaign with a revenue goal of $30,000; reaching 105% of goal for the first time in 5 years
  • Facilitate new hire onboarding and implement full-time staff development plans to align with the 2020 Strategic Plan; incorporating a long-term goal to increase staff engagement, development, and retention
  • Supervise the Membership Director, Youth & Family Director and 30 front-line staff to reach revenue goals, branch budgets, and program objectives.  Achieved 72% membership retention over 13 months; exceed acquisition goal by reaching 107% over 7 months
  • Develop programming focused on ensuring college completion for first-generation college goers, reaching 107% of planned enrollment goal
  • Organize cross-departmental task force focused on the growth and improvement of family programming, impacting 14,500 participants of the Y

membership director

  • Provided leadership and direction to volunteers, 15 staff members, and one Membership Specialist to increase member acquisition and retention
  • Increased the member experience in staff engagement between 2-7% through member survey results 
  • Responsible for meeting a budget goal of 5 million through membership and program sales 
  • Implemented scheduling and training procedures to improve staff development and efficiency