
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Lead Sales Associate, Cole Inc. North Alicia, Alabama
Dec. 2016 – Feb. 2017
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customers' needs.
- Recommend product or service improvements to employers.
- Stock shelves with products.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Customer Service Associate, McClure Inc. Lake Jeanelletown, Tennessee
Nov. 2015 – Dec. 2015
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
- Sell products being promoted and keep records of sales.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customers' needs.
- Recommend product or service improvements to employers.
- Stock shelves with products.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Sheet Metal Mechanic, Douglas-Von. Altheamouth, Illinois
Nov. 2014 – Feb. 2015
- Determine project requirements, including scope, assembly sequences, and required methods and materials, according to blueprints, drawings, and written or verbal instructions.
- Lay out, measure, and mark dimensions and reference lines on material, such as roofing panels, according to drawings or templates, using calculators, scribes, dividers, squares, and rulers.
- Fasten seams or joints together with welds, bolts, cement, rivets, solder, caulks, metal drive clips, or bonds to assemble components into products or to repair sheet metal items.
- Install assemblies, such as flashing, pipes, tubes, heating and air conditioning ducts, furnace casings, rain gutters, or downspouts in supportive frameworks.
- Select gauges or types of sheet metal or nonmetallic material, according to product specifications.
- Maneuver completed units into position for installation, and anchor the units.
- Maintain equipment, making repairs or modifications when necessary.
Carpet Installer, Prosacco, Ritchie and Wintheiser. Hahnchester, Minnesota
Jul. 2013 – Sep. 2013
- Inspect the surface to be covered to determine its condition, and correct any imperfections that might show through carpet or cause carpet to wear unevenly.
- Roll out, measure, mark, and cut carpeting to size with a carpet knife, following floor sketches and allowing extra carpet for final fitting.
- Join edges of carpet and seam edges where necessary, by sewing or by using tape with glue and heated carpet iron.
- Cut and trim carpet to fit along wall edges, openings, and projections, finishing the edges with a wall trimmer.
- Plan the layout of the carpet, allowing for expected traffic patterns and placing seams for best appearance and longest wear.
- Stretch carpet to align with walls and ensure a smooth surface, and press carpet in place over tack strips or use staples, tape, tacks or glue to hold carpet in place.
- Take measurements and study floor sketches to calculate the area to be carpeted and the amount of material needed.
- Install carpet on some floors using adhesive, following prescribed method.
- Clean up before and after installation, including vacuuming carpet and discarding remnant pieces.
- Measure, cut and install tackless strips along the baseboard or wall.
- Nail tack strips around area to be carpeted or use old strips to attach edges of new carpet.
- Cut carpet padding to size and install padding, following prescribed method.
- Fasten metal treads across door openings or where carpet meets flooring to hold carpet in place.
- Draw building diagrams and record dimensions.
- Move furniture from area to be carpeted and remove old carpet and padding.
- Cut and bind material.
- Cut and shape tile to fit around obstacles and into odd spaces and corners, using hand and power cutting tools.
- Align and straighten tile using levels, squares and straightedges.
- Lay and set mosaic tiles to create decorative wall, mural and floor designs.
- Prepare cost and labor estimates based on calculations of time and materials needed for project.
Education
West Braun, Donovanmouth, Louisiana
High School Diploma, Apr. 2012
Skills
Sheet Metal Installation
Beginner
Carpet Installation
Beginner
Customer Service
Experienced
Professional Summary
I'm a very hard working individual that just wants to always improve and leave a positive imprint in a company. I strive to get things done and ensure that others do the same if i am managing a crew. I am always willing to learn with a positive mindset and if that means starting from the bottom there's no shame in that. If i need to switch positions or work in a fast pace environment i can do that. I come from a 4 year theater background so working with the public is what i thrive with.
Employment history
lead sales associate, Ernser Group. North Courtney, South Carolina
Apr. 2018 – Present
Running shifts, bank deposit drop offs, closing the p.o.s system, store recovery, working freight, signing in and out trucks weekly, counting drawers and cash from the safe, closing the store down
Guest Services Manager, Blick-Hansen. Port Evelyne, Utah
Dec. 2016 – Oct. 2017
Running shifts, closing the store, sending out documents to the company offices 3-5 days a week, responsible for displays and price changes, responsible for handling customer disputes, filing on job injury reports, ordering store materials and food items, doing inventory of the entire store, managing monthly sales books as well as documenting skims and deposits for day and night information, checking temperatures for food safety, working the kitchen.
associate, Abshire, Pacocha and Muller. East Cleveland, Oklahoma
Oct. 2015 – May. 2016
Working registers, handing out samples, food prep, cleaning the store, doing multiple tasks at once almost daily, fast pace service, outside order taking, drive thru orders as well as bagging up at the same time. running our McCafe section during our busiest time in the mornings, and stocking
associate, Ebert LLC. Luisborough, Michigan
Mar. 2014 – Jun. 2015
Running shifts, packing then setting up and running events by myself, going to group events and fundraisers, ordering store items, buying materials from stores, handling cash and counting drawers, getting change from local bank, flyer handouts, birthday party and other events in store, making the desserts, closing the system and running the reports
Education
Southern Cronin University, New Kareem, Ohio
High School Diploma, Jan. 2011
Skills
POS systems
Cash Registers
Running shifts
Food Safety Certified
Food Handler's card
Andrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Detail-oriented, attentive stock associate seeking an internal promotion to supervisor responsible for leading teams in unloading and unpacking deliveries, recording inventory and maintaining a fully-stocked store to maximize selling potential. Consistently ensures an efficient and effective flow of merchandise and delivery on all aspects of stockroom standard operating procedures. Dedicated to providing support to fellow employees to complete tasks according to preset schedules and processes.
Employment history
Apr. 2018 – Present
New Florentina, Georgia
Lead Sales Associate, Moore and Sons
Management jobs at Dollar General include lead sales associate, assistant manager, and store manager job titles. Some of the responsibilities as a Lead Sales Associate at Dollar General are:
- Supervising entry-level employees and assisting in the hiring process
- Overseeing retail operations, answering telephones, setting schedules, setting up the cash register for the cashiers, counting the cash and making the deposit at the end of the day, and communicating with Dollar General corporate offices
- Greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information
- Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas, processing of payments by totaling purchases; processing checks, cash and store or other credit cards, while also being able to deal with customer refunds courteously and professionally
- Maintaining a professional attitude with sincerity and enthusiasm reflecting the store’s commitment to our customer
- Developed product knowledge by reading current vendor tags and pamphlets and communicating with the Store Manager in order to relay the information to the customer
- Stay current with promotional events and sales
Jul. 2017 – Oct. 2017
New Lincolnview, Texas
Package Handler, Okuneva-Berge
Lifting packages up to 150 lbs onto conveyor belts.
Scan each packages to confirm package arrival and condition.
Maintain the integrity of shipments to preserve the condition of products during loading, unloading and packaging.
Demonstrate quality training with the help of monthly quizzes to develop methods and techniques to help my peers fully understand and quickly learn specialized procedures in the transporting and disposal of hazardous materials.
Scan each packages to confirm package arrival and condition.
Maintain the integrity of shipments to preserve the condition of products during loading, unloading and packaging.
Demonstrate quality training with the help of monthly quizzes to develop methods and techniques to help my peers fully understand and quickly learn specialized procedures in the transporting and disposal of hazardous materials.
Feb. 2015 – Sep. 2015
East Mauriciofurt, Ohio
Overnight Sales Associate, Wunsch, Streich and Yundt
- Deal with incoming stock deliveries during the night by assisting in unloading trucks
- Sort out received items and make piles according to types of materials
- Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered
- Ensure that any excess materials are placed in storage rooms.
- Handle stock inventory and make sure that it is accurate by rechecking
- Ensure that items are marked properly before they are sent to the sales floors
- Place price tags on items and ensure that barcodes are correctly placed
- Stock shelves with items by making sure that items are brought forward
- Clean and dust items and shelves
- Follow company rules and protocols governing top product placement activities
- Assist customers shopping during night hours by providing them with product information
- Accompany customers to required shelves and provide them with price and expiry information
- Ensure that no damaged or expired items are placed on shelves
- Gather shopping carts and baskets and ensure that they are in good working order
- Report any damages to shelves, carts or baskets to the supervisor on immediate basis
Education
Apr. 2012
High School Diploma
- South Delaware Institute - Crookston, Connecticut
Skills
Self-Motivation
Adaptibility
Teamwork
Multitasking
Communication
Organization
Time Management
Quick Learner
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2
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3
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- Demonstrated the ability to keep a high level of composure during
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4
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- Responding promptly to customer inquiries.
- Knowing our products inside and out so that you can answer questions.
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5
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- Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties
- Built and maintained strong relationships with peers and upper management within the company
- Engaged with customers in a sincere and friendly manner
- Running the cash register.