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help desk administrator

  • Create and manage Office 365 accounts as well as distribute licenses.
  • Create and manage users on the Active Directory and relevant remote desktop applications.
  • Manage and migrate users onto the domain.
  • Assess and solve tickets on I.T Help Desk & escalate if necessary.
  • Resetting passwords of users (both O365 & AD).
  •  Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems. 

help desk administrator

  • Creating external tickets with companies such as Dell or Microsoft to solve issues.
  • Archiving users.
  • Delegating accounts.
  • Standard troubleshooting.

help desk administrator

  • Remotely assisting users.