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guest services agent: Resume Samples & Writing Guide

Oscar Wilson

952 Riverview Avenue, Valencia, NM 87031
[email protected]
679-644-5089

Employment history

Lead Guest Services Agent, Hyatt Hotels Corporation Chicago, Illinois
May 2016 – Present
  • Maintain accurate records and files
  • Resolve guest complaints and concerns
  • Handle guest check-ins and check-outs
Guest Services Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
November 2015 – May 2016
  • Assist with other duties as assigned
  • Assist in the preparation of reports and statistics
  • Maintain accurate records and files
Junior Guest Services Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
May 2015 – October 2015
  • Assist in the preparation of reports and statistics
  • Ensure that all areas are kept clean and tidy
  • Monitor and control guest access

Education

Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Hospitality Business Management, March, 2015

Skills

Public Speaking
Documentation
Stress Management
Strategic Thinking
Hotel Security
Guest Relations
Hotel Booking
Point of Sale (POS) Systems

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Quintin Austin

791 Pleasant Valley Drive, Kountze, TX 77625
[email protected]
863-431-5816

Employment history

Chief Guest Services Agent, Kimpton Hotels & Restaurants San Francisco, California
July 2016 – Present
  • Handle guest check-ins and check-outs
  • Maintain accurate records and files
  • Address any special requests
Associate Guest Services Agent, InterContinental Hotels Group Atlanta, Georgia
July 2015 – June 2016
  • Handle guest check-ins and check-outs
  • Address any special requests
  • Respond to guest inquiries and requests in a timely manner
Junior Guest Services Agent, Accor Hotels Dallas, Texas
July 2014 – June 2015
  • Resolve guest complaints and concerns
  • Assist with other duties as assigned
  • Provide excellent customer service

Education

Pennsylvania State University, University Park, Pennsylvania
Master of Science in Hospitality and Tourism Management, May, 2014
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Tourism and Travel Management, May, 2010

Skills

Technical
Documentation
Business Acumen
Supervisory
Cross-selling.
Point of Sale (POS) Systems
Guest Relations
Cash Handling
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Ursula Bailey

240 Highview Drive, Lake Wynonah, PA 17922
[email protected]
737-956-1059

Professional Summary

 Highly organized and detail-oriented Guest Services Agent with extensive experience in the hospitality industry. Proven success in providing exceptional customer service to ensure a positive guest experience. 

Employment history

Chief Guest Services Agent, Red Lion Hotels Corporation Spokane, Washington
February 2012 – Present
  • Ensure compliance with company policies and procedures
  • Greet and welcome guests
  • Address any special requests
Associate Guest Services Agent, Hyatt Hotels Corporation Chicago, Illinois
September 2010 – January 2012
  • Address any special requests
  • Handle guest check-ins and check-outs
  • Provide excellent customer service
Entry Level Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona
March 2009 – August 2010
  • Monitor and replenish supplies as needed
  • Address any special requests
  • Respond to guest inquiries and requests in a timely manner

Education

Texas Tech University, Lubbock, Texas
Bachelor of Science in Culinary Arts, February, 2009

Skills

Documentation
Attention to Detail
Negotiation
Teamwork
Hospitality Software
Customer Service
Hotel Security
Front Office Management
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Rob Kelly

518 Pleasant St., Williamston, MI 48895
[email protected]
743-003-9914

Professional Summary

 A highly motivated and organized professional with extensive experience in the hospitality industry. Skilled in providing exceptional guest services, ensuring customer satisfaction, and providing a positive and memorable guest experience. 

Employment history

Lead Guest Services Agent, Kimpton Hotels & Restaurants San Francisco, California
March 2013 – Present
  • Provide information about the hotel and local attractions
  • Resolve guest complaints and concerns
  • Address any special requests
Guest Services Agent, Choice Hotels International Rockville, Maryland
March 2012 – February 2013
  • Provide information about the hotel and local attractions
  • Greet and welcome guests
  • Monitor and control guest access
Junior Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona
March 2011 – February 2012
  • Monitor and replenish supplies as needed
  • Maintain accurate records and files
  • Provide excellent customer service

Education

University of Central Florida, Orlando, Florida
Culinary Arts, January, 2011

Skills

Collaboration
Accounting
Stress Management
Reliability
Hotel Security
Hospitality Service
Telephone Etiquette
Front Desk Operations
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Ben Grant

210 Mountainview Drive, Jeddito, AZ 86034
[email protected]
711-622-2250

Professional Summary

 Highly motivated and customer-centric hospitality professional with extensive experience in guest services. Proven track record of providing exceptional service to ensure guest satisfaction and loyalty. 

Employment history

Senior Guest Services Agent, Accor Hotels Dallas, Texas
August 2010 – Present
  • Provide information about the hotel and local attractions
  • Process payments and adjustments
  • Handle guest check-ins and check-outs
Guest Services Agent, Kimpton Hotels & Restaurants San Francisco, California
March 2009 – July 2010
  • Maintain accurate records and files
  • Resolve guest complaints and concerns
  • Process payments and adjustments
Entry Level Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona
August 2008 – February 2009
  • Ensure compliance with company policies and procedures
  • Assist in the preparation of reports and statistics
  • Resolve guest complaints and concerns

Education

Cornell University, Ithaca, New York
Event Planning, June, 2008

Skills

Financial Management
Strategic Thinking
Negotiation
Conflict Resolution
Hotel Management
Revenue Management
Check-in/Check-out
Hospitality Software
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guest services agent Job Descriptions; Explained

If you're applying for an guest services agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

guest services agent

  • Greeted, registered, and assigned rooms to guests of hotels or motels.
  • Verified customers’ credit, and establish how the customer will pay for the accommodation.
  • Kept records of room availability and guests’ accounts, manually or using computers.
  • Performed bookkeeping activities, such as balancing accounts and conducted nightly audits.
  • Computed bills, collect payments, and made change for guests.
  • Recorded guest comments or complaints, referred customers to managers as necessary.
  • Reviewed accounts and charges with guests during the check out process.
2

guest services agent

  • Check guests in and out of the hotel
  • Make reservations over the phone and in person
  • Manage the breakfast/coffee lounge
  • Listen to customer requests and answer questions and provide information.
3

senior guest services agent

  •  Compiled weight and balance charts for Boeing 737,Airbus, ATR 72-500 type passenger Aircraft (approved by DGCA – Govt of India) 
  • Monitored loading and unloading of baggage, cargo into the aircraft ensuring all safety measures by liaising with cabin crew ,captain and crew members 
  • Supervise cleaning of aircraft along with boarding and de-planning of passengers
  • Greet and assist guests with luggage
4

guest services agent

  • Hear and resolve complaints from guests.
  • Manage all front desk functions heavily focused on daily arrival and departure process.
  • Ordering, inventorying and distributing all HOA issued Parking Passes.
  • Working with Owner Relations Team to perform rate analysis for units on the company rental program. 
  • Creating comp. sheets that compare rates from other companies to those on Southern’s rental program.
  • Issuing access codes to vendors, guests and real estate agents to all units
  • Read and reply to office emails and follow up on any pertinent issues
5

guest services agent

  • Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Participating in training and development programs to enhance one’s skills and capabilities. 
  • Promoting and up-selling hotel facilities through strong product knowledge.
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys. 
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation. 
  • Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.
1 2 3

guest services agent Job Skills

For an guest services agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Front Desk Operations
  • Hospitality Service
  • Customer Service
  • Hospitality Management
  • Reservation Management
  • Revenue Management
  • Hotel Booking
  • Hotel Management
  • Front Office Management
  • Hotel Reception
  • Hospitality Software
  • Guest Relations
  • Room Management
  • Check-in/Check-out
  • Computer Literacy
  • Point of Sale (POS) Systems
  • Hotel Security
  • Telephone Etiquette
  • Conflict Resolution
  • Cash Handling
  • Cross-selling.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your guest services agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Adam Quinn

814 Mountain Road, Thurman, IA 51654
[email protected]
754-897-1597

Employment history

Senior Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona
November 2011 – May 2022
  • Assist with other duties as assigned
  • Respond to guest inquiries and requests in a timely manner
  • Process payments and adjustments
Guest Services Agent, Choice Hotels International Rockville, Maryland
November 2010 – October 2011
  • Ensure compliance with company policies and procedures
  • Address any special requests
  • Respond to guest inquiries and requests in a timely manner
Junior Guest Services Agent, Choice Hotels International Rockville, Maryland
May 2009 – October 2010

Education

Johnson & Wales University, Providence, Rhode Island
Master of Science in Hospitality and Tourism Administration, April, 2009
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Hospitality Management, April, 2005

Skills

Planning
Listening
Documentation
Project Management
Front Desk Operations
Hotel Booking
Hotel Reception
Room Management

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights
  • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
  • Use the gap to talk about positive attributes or additional skills you've learned.
  • Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your guest services agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Simon Adams

413 Springwood Drive, Poolesville, MD 20837

Employment history

Senior Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona
October 2020 – Present
  • Provide excellant custmer service
  • Monitor and controll guest access
  • Handle guest check-ins and check-outs.
Associate Guest Services Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
April 2019 – September 2020
  • Ensure complience with company policys and procedurs
  • Assist in the preperation of reports and statitics
  • Reslove guest compliants and concerss
Jr. Guest Services Agent, Kimpton Hotels & Restaurants San Francisco, California
November 2017 – March 2019
  • Mointor and replinsh suplies as needd
  • Respondd to guest inquirys and requiests in a timeley maner
  • Mantain acurate records and files

Education

Cornell University, Ithaca, New York
Doctor of Philosophy in Tourism and Hospitality Management, September, 2017
Cornell University, Ithaca, New York
Bachelor of Science in Food Service Management, September, 2013

Skills

Financial Management
Accounting
Interpersonal
Adaptability
Computer Literacy
Front Desk Operations
Telephone Etiquette
Customer Service

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights
  • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
  • Make sure to use a professional email address as part of your contact information.
  • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

guest services agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an guest services agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Oscar
Wilson

[email protected]
679-644-5089
952 Riverview Avenue, Valencia, NM
87031

Lead Guest Services Agent
Marriott International
Bethesda, Maryland

To the respected Marriott International Recruitment Team


I am writing to express my interest in the Lead Guest Services Agent role at Marriott International. As a Guest Services Agent with 8 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.


I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.


Kind regards,
Oscar Wilson
679-644-5089
[email protected]

Oscar Wilson






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Resume Design Tips and Tricks

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

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