5 Amazing guest services agent Resume Examples (Updated 2023) + Skills & Job Descriptions

guest services agent

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

guest services agent: Resume Samples & Writing Guide

Employment history

Lead Guest Services Agent, Hyatt Hotels Corporation Chicago, Illinois

May 2016 – Present

Maintain accurate records and files
Resolve guest complaints and concerns
Handle guest check-ins and check-outs

Guest Services Agent, Wyndham Hotels & Resorts Parsippany, New Jersey

November 2015 – May 2016

Assist with other duties as assigned
Assist in the preparation of reports and statistics
Maintain accurate records and files

Junior Guest Services Agent, Wyndham Hotels & Resorts Parsippany, New Jersey

May 2015 – October 2015

Assist in the preparation of reports and statistics
Ensure that all areas are kept clean and tidy
Monitor and control guest access

Education

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Hospitality Business Management, March, 2015

Skills

Public Speaking

Documentation

Stress Management

Strategic Thinking

Hotel Security

Guest Relations

Hotel Booking

Point of Sale (POS) Systems

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Chief Guest Services Agent, Kimpton Hotels & Restaurants San Francisco, California

July 2016 – Present

Handle guest check-ins and check-outs
Maintain accurate records and files
Address any special requests

Associate Guest Services Agent, InterContinental Hotels Group Atlanta, Georgia

July 2015 – June 2016

Handle guest check-ins and check-outs
Address any special requests
Respond to guest inquiries and requests in a timely manner

Junior Guest Services Agent, Accor Hotels Dallas, Texas

July 2014 – June 2015

Resolve guest complaints and concerns
Assist with other duties as assigned
Provide excellent customer service

Education

Pennsylvania State University, University Park, Pennsylvania

Master of Science in Hospitality and Tourism Management, May, 2014

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Tourism and Travel Management, May, 2010

Skills

Technical

Documentation

Business Acumen

Supervisory

Cross-selling.

Point of Sale (POS) Systems

Guest Relations

Cash Handling

Build My Resume

Professional Summary

Highly organized and detail-oriented Guest Services Agent with extensive experience in the hospitality industry. Proven success in providing exceptional customer service to ensure a positive guest experience.

Employment history

Chief Guest Services Agent, Red Lion Hotels Corporation Spokane, Washington

February 2012 – Present

Ensure compliance with company policies and procedures
Greet and welcome guests
Address any special requests

Associate Guest Services Agent, Hyatt Hotels Corporation Chicago, Illinois

September 2010 – January 2012

Address any special requests
Handle guest check-ins and check-outs
Provide excellent customer service

Entry Level Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona

March 2009 – August 2010

Monitor and replenish supplies as needed
Address any special requests
Respond to guest inquiries and requests in a timely manner

Education

Texas Tech University, Lubbock, Texas

Bachelor of Science in Culinary Arts, February, 2009

Skills

Documentation

Attention to Detail

Negotiation

Teamwork

Hospitality Software

Customer Service

Hotel Security

Front Office Management

Build My Resume

Professional Summary

A highly motivated and organized professional with extensive experience in the hospitality industry. Skilled in providing exceptional guest services, ensuring customer satisfaction, and providing a positive and memorable guest experience.

Employment history

Lead Guest Services Agent, Kimpton Hotels & Restaurants San Francisco, California

March 2013 – Present

Provide information about the hotel and local attractions
Resolve guest complaints and concerns
Address any special requests

Guest Services Agent, Choice Hotels International Rockville, Maryland

March 2012 – February 2013

Provide information about the hotel and local attractions
Greet and welcome guests
Monitor and control guest access

Junior Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona

March 2011 – February 2012

Monitor and replenish supplies as needed
Maintain accurate records and files
Provide excellent customer service

Education

University of Central Florida, Orlando, Florida

Culinary Arts, January, 2011

Skills

Collaboration

Accounting

Stress Management

Reliability

Hotel Security

Hospitality Service

Telephone Etiquette

Front Desk Operations

Build My Resume

Professional Summary

Highly motivated and customer-centric hospitality professional with extensive experience in guest services. Proven track record of providing exceptional service to ensure guest satisfaction and loyalty.

Employment history

Senior Guest Services Agent, Accor Hotels Dallas, Texas

August 2010 – Present

Provide information about the hotel and local attractions
Process payments and adjustments
Handle guest check-ins and check-outs

Guest Services Agent, Kimpton Hotels & Restaurants San Francisco, California

March 2009 – July 2010

Maintain accurate records and files
Resolve guest complaints and concerns
Process payments and adjustments

Entry Level Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona

August 2008 – February 2009

Ensure compliance with company policies and procedures
Assist in the preparation of reports and statistics
Resolve guest complaints and concerns

Education

Cornell University, Ithaca, New York

Event Planning, June, 2008

Skills

Financial Management

Strategic Thinking

Negotiation

Conflict Resolution

Hotel Management

Revenue Management

Check-in/Check-out

Hospitality Software

Use This guest services agent Resume Template

Not in love with this template? Browse our full library of resume templates

guest services agent Job Descriptions; Explained

If you're applying for an guest services agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

guest services agent

Directing guests as they arrive at the airport
International and Domestic Check In
Verifity Passport and Visa information for International Departures
Following correct procedures in relation to checking in guests and providing correct flight details and information related to any changes in scheduled services
Boarding gate procedures checking correct documentation prior to boarding aircraft
Handling flight disruptions and cancellations in a professional manner

guest services agent

Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the Company’s commercial, safety and security policies, standards and procedures.
Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.
Analyze anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimize disruption to passengers.
Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our passengers are minimized.
Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of passengers and deadload at en-route stations and destinations.
Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.

guest services agent

Inventoried stock to ensure adequate supplies.
Trained all housekeeper and laundry employees.
Investigated complaints regarding housekeeping service and equipment and took corrective
Supervised work activities of cleaning personnel to ensure clean, orderly attractive rooms.
Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness.

guest services agent

Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to passengers.
Support and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required passenger service levels.
Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
Carry out credit card verification and Travel documents checks diligently.

1 2 3

guest services agent Job Skills

For an guest services agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Front Desk Operations
Hospitality Service
Customer Service
Hospitality Management
Reservation Management
Revenue Management
Hotel Booking
Hotel Management
Front Office Management
Hotel Reception
Hospitality Software
Guest Relations
Room Management
Check-in/Check-out
Computer Literacy
Point of Sale (POS) Systems
Hotel Security
Telephone Etiquette
Conflict Resolution
Cash Handling
Cross-selling.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your guest services agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona

November 2011 – May 2022

Assist with other duties as assigned
Respond to guest inquiries and requests in a timely manner
Process payments and adjustments

Guest Services Agent, Choice Hotels International Rockville, Maryland

November 2010 – October 2011

Ensure compliance with company policies and procedures
Address any special requests
Respond to guest inquiries and requests in a timely manner

Junior Guest Services Agent, Choice Hotels International Rockville, Maryland

May 2009 – October 2010

Education

Johnson & Wales University, Providence, Rhode Island

Master of Science in Hospitality and Tourism Administration, April, 2009

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Hospitality Management, April, 2005

Skills

Planning

Listening

Documentation

Project Management

Front Desk Operations

Hotel Booking

Hotel Reception

Room Management

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your guest services agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Guest Services Agent, Best Western Hotels & Resorts Phoenix, Arizona

October 2020 – Present

Provide excellant custmer service
Monitor and controll guest access
Handle guest check-ins and check-outs.

Associate Guest Services Agent, Wyndham Hotels & Resorts Parsippany, New Jersey

April 2019 – September 2020

Ensure complience with company policys and procedurs
Assist in the preperation of reports and statitics
Reslove guest compliants and concerss

Jr. Guest Services Agent, Kimpton Hotels & Restaurants San Francisco, California

November 2017 – March 2019

Mointor and replinsh suplies as needd
Respondd to guest inquirys and requiests in a timeley maner
Mantain acurate records and files

Education

Cornell University, Ithaca, New York

Doctor of Philosophy in Tourism and Hospitality Management, September, 2017

Cornell University, Ithaca, New York

Bachelor of Science in Food Service Management, September, 2013

Skills

Financial Management

Accounting

Interpersonal

Adaptability

Computer Literacy

Front Desk Operations

Telephone Etiquette

Customer Service

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

guest services agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an guest services agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Guest Services Agent
Marriott International
Bethesda, Maryland

To the respected Marriott International Recruitment Team

I am writing to express my interest in the Lead Guest Services Agent role at Marriott International. As a Guest Services Agent with 8 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Kind regards,
Oscar Wilson
679-644-5089
oscarwilson@protonmail.com

Oscar Wilson

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters