Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Dedicated, results-oriented, in a multi-unit area operationd with an entrepreneurial mindset and over 20 years of success in the areas of business and operations management, new business development, and sales and marketing.  Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.

Employment history

Division Manager, Runolfsson, Berge and Beer. Hansenborough, North Carolina
Jul. 2019 – Present
  • Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
  • Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Review reports submitted by staff members to recommend approval or to suggest changes.
  • Appoint department heads or managers and assign or delegate responsibilities to them.
  • Direct or conduct studies or research on issues affecting areas of responsibility.
  • Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.
  • Conduct or direct investigations or hearings to resolve complaints or violations of laws or testify at such hearings.
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
  • Represent organization at personnel-related hearings and investigations.
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
  • Conduct exit interviews to identify reasons for employee termination.
  • Prepare personnel forecast to project employment needs.
  • Hire employees and process hiring-related paperwork.
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
  • Schedule or conduct new employee orientations.
  • Confer with management to develop or implement personnel policies or procedures.
  • Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
  • Develop or implement recruiting strategies to meet current or anticipated staffing needs.
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or 
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or determine areas of potential cost reduction, program improvement, or policy change.
General Manager, Langworth-Barrows. West Rigobertoland, Colorado
May. 2003 – Jun. 2003
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Negotiate or approve contracts or agreements with suppliers, distributors, or other organizational entities.
  • Appoint department heads or managers and assign or delegate responsibilities to them.
  • Attend and participate in meetings of municipal councils or council committees.
  • Organize or approve promotional campaigns.


Wunsch Institute, Wizafurt, New York
High School Diploma, College Prep, Mar. 1985


Multi-Unit Area Manager
New Unit Openings
Customer Service

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