5 Amazing director of professional services Resume Examples (Updated 2023) + Skills & Job Descriptions

director of professional services

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

director of professional services: Resume Samples & Writing Guide

Employment history

Chief Director Of Professional Services, Bain & Company Boston, Massachusetts

November 2016 – Present

Provide technical guidance and support to the Professional Services team
Manage customer relationships and ensure customer satisfaction
Develop and manage budgets and resources to ensure successful project delivery

Director Of Professional Services, Oracle Redwood Shores, California

May 2016 – October 2016

Develop and implement training programs for the Professional Services team
Identify and implement best practices for service delivery
Develop and manage budgets and resources to ensure successful project delivery

Entry Level Director Of Professional Services, Bain & Company Boston, Massachusetts

May 2015 – April 2016

Manage and track project progress and timelines
Establish and maintain relationships with key stakeholders
Develop and implement training programs for the Professional Services team

Education

University of Michigan Ross School of Business, Ann Arbor, Michigan

Doctor of Arts in Human Resources Management, March, 2015

University of Michigan Ross School of Business, Ann Arbor, Michigan

Bachelor of Arts in Business Management, March, 2011

Skills

Strategic Thinking

Relationship Management.

Negotiation

Planning

Visualization

Financial Management

Quality Assurance

Data Analysis

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Chief Director Of Professional Services, McKinsey & Company New York City, New York

September 2020 – Present

Ensure compliance with applicable laws and regulations
Manage and track project progress and timelines
Develop and implement training programs for the Professional Services team

Associate Director Of Professional Services, Accenture Chicago, Illinois

March 2020 – August 2020

Create and present reports to senior management
Develop and implement training programs for the Professional Services team
Establish and maintain relationships with key stakeholders

Junior Director Of Professional Services, Accenture Chicago, Illinois

March 2019 – February 2020

Manage customer relationships and ensure customer satisfaction
Lead the Professional Services team to ensure successful delivery of projects
Develop and manage budgets and resources to ensure successful project delivery

Education

Northwestern University Kellogg School of Management, Evanston, Illinois

Doctor of Business Administration, January, 2019

Northwestern University Kellogg School of Management, Evanston, Illinois

Bachelor of Science in Business Analytics, January, 2015

Skills

Negotiation

Adaptability

Public Speaking

Listening

Project Management

Accounting

Quality Assurance

Database Management

Build My Resume

Employment history

Chief Director Of Professional Services, McKinsey & Company New York City, New York

November 2020 – Present

Create and present reports to senior management
Develop and manage budgets and resources to ensure successful project delivery
Identify and implement best practices for service delivery

Associate Director Of Professional Services, Deloitte New York City, New York

May 2019 – October 2020

Ensure compliance with applicable laws and regulations
Create and present reports to senior management
Develop and maintain service level agreements (SLAs)

Entry Level Director Of Professional Services, Microsoft Redmond, Washington

December 2017 – May 2019

Develop and implement strategies to increase customer satisfaction
Develop and implement training programs for the Professional Services team
Monitor and analyze customer feedback to identify areas of improvement

Education

Harvard Business School, Boston, Massachusetts

Bachelor of Science in Business Economics, October, 2017

Skills

Process Improvement

Presentation

Planning

Decision Making

Project Management

Customer Service.

Reporting

Technical

Build My Resume

Professional Summary

Highly experienced Director of Professional Services with a proven track record of success in the business management field. Expertise in developing and executing strategies to drive business growth and improve operational efficiency.

Employment history

Chief Director Of Professional Services, Deloitte New York City, New York

September 2008 – Present

Manage customer relationships and ensure customer satisfaction
Develop and maintain service level agreements (SLAs)
Develop and implement training programs for the Professional Services team

Associate Director Of Professional Services, Bain & Company Boston, Massachusetts

March 2008 – August 2008

Identify and implement best practices for service delivery
Develop and maintain service level agreements (SLAs)
Monitor and analyze customer feedback to identify areas of improvement

Jr. Director Of Professional Services, Microsoft Redmond, Washington

September 2007 – February 2008

Identify and implement best practices for service delivery
Lead the Professional Services team to ensure successful delivery of projects
Manage customer relationships and ensure customer satisfaction

Education

Yale School of Management, New Haven, Connecticut

Master of Science in Business Management, July, 2007

Yale School of Management, New Haven, Connecticut

Bachelor of Science in Accounting, July, 2003

Skills

Strategic Thinking

Mentoring

Quality Assurance

Data Analysis

Technical

Computer Literacy

Database Management

Quality Assurance

Build My Resume

Employment history

Lead Director Of Professional Services, Deloitte New York City, New York

September 2015 – Present

Develop and maintain service level agreements (SLAs)
Develop and implement strategies to increase customer satisfaction
Collaborate with other departments to ensure successful service delivery

Director Of Professional Services, Accenture Chicago, Illinois

September 2014 – August 2015

Develop and maintain service level agreements (SLAs)
Manage customer relationships and ensure customer satisfaction
Manage and track project progress and timelines

Junior Director Of Professional Services, Bain & Company Boston, Massachusetts

September 2013 – August 2014

Provide technical guidance and support to the Professional Services team
Ensure compliance with applicable laws and regulations
Collaborate with other departments to ensure successful service delivery

Education

University of Michigan Ross School of Business, Ann Arbor, Michigan

Bachelor of Science in Business Analytics, July, 2013

Skills

Interpersonal

Time Management

Database Management

Data Analysis

Relationship Management

Process Improvement

Financial Management

Use This director of professional services Resume Template

Not in love with this template? Browse our full library of resume templates

director of professional services Job Descriptions; Explained

If you're applying for an director of professional services position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

director of professional services

Establish a new department for Mobile Banking Professional Services based on the goals and needs identified by company leadership;
Assemble a team of front-end and back-end developers, Quality Assurance and other engineers, managers. Responsible for department staffing – including recruitment and on-boarding;
Manage day-to-day activities of team members by setting work schedules, hosting one-on-one meetings, setting personal goals, and assisting with professional growth;
Responsible for the department budget and for delivering financial reports to company leadership;
Establish internal and external policies and procedures for the department, including interactions with Account Management and Sales departments, implementation team, and other product teams;
Manage the pipeline for custom mobile banking software development requests: review initial client requests and meet with clients (Financial Institutions) to discuss requirements and timelines
Manage and coordinate estimations with product managers and development team; work closely with clients and account managers to turn requests into executed contracts;

director of professional services

Manage and prioritize the backlog of custom projects, work with SCRUM teams to plan functionality for Sprints and bring it to delivery;
Oversee development and testing and track feature execution; assess risks and come up with solutions to address/mitigate them; ensure that all issues and questions are resolved and functionality is accepted by the client;
Oversee managers to implement and bring the functionality to production for end-users; make sure that functionality is accepted by the client and all the issues and findings are resolved;
Make sure that every delivered functionality is accompanied by sufficient documentation (functional and technical specifications; test plans; implementation materials; marketing materials, etc.) upon releasing it to the client; make sure that functionality is generally releasable and supportable as a part of Mobile Banking applications;
Gather feedback from clients and stakeholders after project completion to improve the development process for future custom projects;
Participate in Finovate and other FinTech conferences.

director of professional services Job Skills

For an director of professional services position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Database Management
Quality Assurance
Troubleshooting
Technical
Computer Literacy
Risk Management
Process Improvement
Financial Management
Business Acumen
Strategic Thinking
Visualization
Reporting
Documentation
Innovation
Accounting
Supervisory
Relationship Management
Customer Service.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your director of professional services Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Director Of Professional Services, Deloitte New York City, New York

June 2017 – May 2022

Manage customer relationships and ensure customer satisfaction
Ensure compliance with applicable laws and regulations
Provide technical guidance and support to the Professional Services team

Associate Director Of Professional Services, PwC New York City, New York

December 2015 – May 2017

Monitor and analyze customer feedback to identify areas of improvement
Provide technical guidance and support to the Professional Services team
Develop and maintain service level agreements (SLAs)

Junior Director Of Professional Services, McKinsey & Company New York City, New York

June 2015 – December 2015

Develop and manage budgets and resources to ensure successful project delivery
Lead the Professional Services team to ensure successful delivery of projects
Develop and implement strategies to increase customer satisfaction

Education

University of Chicago Booth School of Business, Chicago, Illinois

Doctor of Science in Human Resources Management, April, 2015

University of Chicago Booth School of Business, Chicago, Illinois

Bachelor of Science in Business Economics, April, 2011

Skills

Coaching

Research

Relationship Management.

Computer Literacy

Supervisory

Business Acumen

Reporting

Database Management

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your director of professional services Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Director Of Professional Services, IBM San Francisco, California

May 2023 – Present

Ensure complience with applicable laws and regulatiosn
Lead the Professional Services teamo to ensure succesful delivery of projects
Identify and implement best practicess for service delivery.

Director Of Professional Services, KPMG New York City, New York

December 2021 – April 2023

Collabrate with other deparments to ensue successfull service delivery
Develope and maintane service level agrrements (SLAs)
Leadd the Professional Services team to ensue successfull delivery of projects.

Jr. Director Of Professional Services, PwC New York City, New York

May 2021 – November 2021

"I went to the store
to buy some food."
"I went too the store
too buy some food."

Education

University of Michigan Ross School of Business, Ann Arbor, Michigan

Business Analytics Certificate, March, 2021

Skills

Reliability

Leadership

Public Speaking

Relationship Management.

Accounting

Data Analysis

Database Management

Technical

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

director of professional services Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an director of professional services position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Director Of Professional Services
PwC
New York City, New York

Greetings PwC Hiring Team

As a Director Of Professional Services with a proven track record of success in Business Management, I am excited to apply for the Chief Director Of Professional Services position at PwC. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Business Management, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Chief Director Of Professional Services role. I am looking forward to a future where we work together to drive this organization's success.

With gratitude,
Owen Carter
941-922-1001
[email protected]

Owen Carter

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters