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desktop support manager: Resume Samples & Writing Guide

Quinn Turner 647 Summerwood Drive, Riverview, AL 36426
quinn.turner@zoho.com
978-949-8295

Professional Summary

 Highly organized and detail-oriented Desktop Support Manager with extensive experience in the IT field. Proven track record of successfully managing complex technical support operations with a focus on customer satisfaction. 

Employment history

Chief Desktop Support Manager, Apple Cupertino, California
March 2009 – Present
  • Provide training and guidance to users
  • Install and configure computer systems, hardware, and software
  • Manage desktop support team and provide technical leadership
Desktop Support Manager, Intel Santa Clara, California
September 2008 – February 2009
  • Research and recommend new technologies
  • Ensure security and privacy of data
  • Troubleshoot hardware, software, and network issues
Junior Desktop Support Manager, Dell Technologies Round Rock, Texas
September 2007 – August 2008
  • Develop and implement IT policies and procedures
  • Develop and maintain documentation and standards
  • Monitor system performance and troubleshoot issues

Education

Cornell University, Ithaca, New York
Certified Information Systems Security Professional (CISSP), July, 2007

Skills

Teamwork
Accounting
Adaptability
Self-Motivation
System Administration
Technical Support
Troubleshooting
System Security

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Todd Jackson 464 Evergreen Avenue, Sun Valley, PA 18330
jackson-todd@aol.com
858-991-9556

Employment history

Lead Desktop Support Manager, Oracle Redwood City, California
September 2015 – Present
  • Install and configure computer systems, hardware, and software
  • Create and maintain user accounts, permissions, and access rights
  • Research and recommend new technologies
Desktop Support Manager, Intel Santa Clara, California
April 2014 – August 2015
  • Provide technical support to end-users and maintain service level agreements
  • Provide training and guidance to users
  • Develop and maintain documentation and standards
Jr. Desktop Support Manager, HP Palo Alto, California
September 2013 – March 2014
  • Research and recommend new technologies
  • Develop and maintain documentation and standards
  • Monitor and maintain computer systems and networks

Education

University of Illinois at Urbana, Champaign, Illinois
Certified Information Systems Auditor (CISA), August, 2013

Skills

Reliability
Reporting
Relationship Management.
Troubleshooting
System Monitoring
System Upgrades
Virtualization
Network Security
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Pete Wood 48 Valley Drive, Kaunakakai, HI 96748
woodpete48@gmail.com
756-412-0691

Employment history

Senior Desktop Support Manager, Dell Technologies Round Rock, Texas
June 2019 – Present
  • Install and configure computer systems, hardware, and software
  • Monitor and respond to help desk requests
  • Develop and maintain documentation and standards
Desktop Support Manager, IBM San Francisco, California
November 2018 – May 2019
  • Monitor and maintain computer systems and networks
  • Monitor system performance and troubleshoot issues
  • Create and maintain user accounts, permissions, and access rights
Entry Level Desktop Support Manager, Google Mountain View, California
November 2017 – October 2018
  • Create and maintain user accounts, permissions, and access rights
  • Research and recommend new technologies
  • Monitor system performance and troubleshoot issues

Education

University of Texas at Austin, Austin, Texas
Master of Science in Software Engineering, September, 2017
University of Texas at Austin, Austin, Texas
Bachelor of Science in Cyber Security, September, 2013

Skills

Networking
Problem Solving
Professionalism
Mentoring
LAN/WAN
Firewall Configuration
Software Troubleshooting
Cloud Computing
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Kenny Evans 180 Laurelwood Drive, Fellsmere, FL 32948
evanskenny@outlook.com
828-965-7331

Employment history

Senior Desktop Support Manager, Accenture New York, New York
May 2017 – Present
  • Monitor and maintain computer systems and networks
  • Provide technical support to end-users and maintain service level agreements
  • Research and recommend new technologies
Associate Desktop Support Manager, Intel Santa Clara, California
December 2015 – April 2017
  • Monitor and maintain compliance with industry standards
  • Create and maintain user accounts, permissions, and access rights
  • Monitor system performance and troubleshoot issues
Junior Desktop Support Manager, Dell Technologies Round Rock, Texas
December 2014 – November 2015
  • Research and recommend new technologies
  • Monitor and maintain compliance with industry standards
  • Monitor and respond to help desk requests

Education

Georgia Institute of Technology, Atlanta, Georgia
Certified Ethical Hacker (CEH), October, 2014

Skills

Listening
Adaptability
Documentation
Attention to Detail
Operating System Installation
Troubleshooting
Virtualization
System Upgrades
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Marcus Irving 234 Sunset Drive, Worth, IL 60482
irvingmarcus51@mail.com
862-246-5741

Employment history

Chief Desktop Support Manager, Dell Technologies Round Rock, Texas
March 2017 – Present
  • Troubleshoot hardware, software, and network issues
  • Provide training and guidance to users
  • Monitor and maintain computer systems and networks
Desktop Support Manager, Intel Santa Clara, California
September 2016 – February 2017
  • Monitor and respond to help desk requests
  • Create and maintain user accounts, permissions, and access rights
  • Troubleshoot hardware, software, and network issues
Entry Level Desktop Support Manager, Amazon Seattle, Washington
February 2016 – August 2016
  • Monitor system performance and troubleshoot issues
  • Monitor and maintain computer systems and networks
  • Monitor and respond to help desk requests

Education

University of Michigan, Ann Arbor, Michigan
Doctor of Philosophy in Computer Information Systems, December, 2015
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Computer Engineering, December, 2011

Skills

Negotiation
Mentoring
Financial Management
Project Management
Software Troubleshooting
Operating System Installation
Data Backup
System Monitoring
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desktop support manager Job Skills

For an desktop support manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Backup
  • System Administration
  • Networking
  • Operating System Installation
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Firewall Configuration
  • Data Recovery
  • System Security
  • Desktop Imaging
  • Virtualization
  • Technical Support
  • LAN/WAN
  • Cybersecurity
  • System Monitoring
  • Troubleshooting
  • Printer Maintenance
  • System Upgrades
  • Network Security
  • Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your desktop support manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Owen Griffin 449 Riverview Drive, Bridgewater, IA 50837

Employment history

Lead Desktop Support Manager, Intel Santa Clara, California
January 2022 – Present
  • Monitor system performance and troubleshoot issues
  • Monitor and respond to help desk requests
  • Perform system backups and recovery operations
Desktop Support Manager, Accenture New York, New York
July 2020 – December 2021
  • Research and recommend new technologies
  • Create and maintain user accounts, permissions, and access rights
  • Manage desktop support team and provide technical leadership
Jr. Desktop Support Manager, Accenture New York, New York
August 2019 – July 2020

    Education

    Cornell University, Ithaca, New York
    Microsoft Certified Solutions Expert (MCSE), June, 2019

    Skills

    Presentation
    Accounting
    Troubleshooting
    Coaching
    Cloud Computing
    Software Troubleshooting
    System Upgrades
    Desktop Imaging

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your desktop support manager Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Jack Robinson 258 Cherrywood Avenue, Vázquez, PR 00751
    robinson.jack@outlook.com
    873-001-4543

    Employment history

    Chief Desktop Support Manager, Microsoft Redmond, Washington
    November 2011 – May 2022
    • Ensure security and privacey of data
    • Develop and implement IT policys and procedues
    • Troubleshoot hardward, softwere, and networks issues
    Desktop Support Manager, Microsoft Redmond, Washington
    June 2010 – October 2011
    • Perform system back-ups and recovery opperations
    • Develop and implement IT policys and proceduers
    • Trouble-shoot hardward, softwear, and networks issues
    Jr. Desktop Support Manager, Microsoft Redmond, Washington
    November 2009 – May 2010
    • Troubleshoot hardwares, softwares, an networks issuse
    • Ensure securites an privacies of datas
    • Moniter an respond to help desk requestes

    Education

    University of California, Berkeley, California
    Bachelor of Science in Information Technology, October, 2009

    Skills

    Creativity
    Process Improvement
    Critical Thinking
    Collaboration
    Firewall Configuration
    Cybersecurity
    System Administration
    Data Recovery

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    desktop support manager Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an desktop support manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Quinn
    Turner     quinn.turner@zoho.com
    978-949-8295
    647 Summerwood Drive, Riverview, AL
    36426

    Chief Desktop Support Manager
    Accenture
    New York, New York

    Accenture Hiring Team


    I am a results-driven Desktop Support Manager with 16 years of experience in Information Technology (IT). I am excited to submit my application for the Chief Desktop Support Manager role at Accenture, where I believe I can make a valuable contribution to your team.


    As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.


    I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


    With gratitude,
    Quinn Turner
    978-949-8295
    quinn.turner@zoho.com

    Quinn Turner






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