Use This TemplateProfessional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Care Manager, Bernhard-Johns. New Noe, Montana
Oct. 2019 – Present
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
Customer Executive Representative, Ratke-Cremin. Bednarchester, Texas
Jan. 2017 – Feb. 2017
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
Customer Care executive, Tremblay Inc. Port Tobiebury, Virginia
Feb. 2016 – Jun. 2016
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Calculate and quote charges for services such as long-distance connections.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Promote company products, services, and savings plans when appropriate.
Education
West South Carolina Institute, Gulgowskiberg, Michigan
BCA -(Result Awaited), IT
South Minnesota College, Beverleyfurt, Vermont
12th- CBSE, Science
South Kohler, Lake Ashlishire, West Virginia
10th- CBSE, Science
Hobbies
Languages
English
Hindi
Skills
Management
Customer Experience
Ms. Office
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Care Manager, Hayes Inc. Purdyview, Alabama
Jul. 2019 – Present
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
Customer Executive Representative, Harber LLC. Kuhicside, Nebraska
Dec. 2016 – Jan. 2017
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
Customer Care executive, King, Powlowski and Green. Patrickchester, Nevada
Jun. 2016 – Jul. 2016
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Calculate and quote charges for services such as long-distance connections.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Promote company products, services, and savings plans when appropriate.
Education
Southern South Dakota Institute, New Fredricka, Indiana
10th- CBSE, Science
North Bergnaum, North Lesterhaven, California
BCA -(Result Awaited), IT
South Mertz, Lake Dorie, Delaware
12th- CBSE, Science
Hobbies
Languages
English
Hindi
Skills
Management
Customer Experience
Ms. Office
Professional Summary
I have over 10 year of experience in automobile. Currently I am working with Sai Ford (dealer of Ford) as a Customer Care Manager, Improving quality service satisfaction for our customers by using advance analytics standing up big-data analytical tools, creating and maintaining models, and onboarding compelling new data sets.
Previously I was Relationship manager in CI Automotors Pvt Ltd (dealer of Mahindra & Mahindra) for 4 year and Service advisor in RMJ Motors (dealer of Tata Motors) for 4 year.
Previously I was Relationship manager in CI Automotors Pvt Ltd (dealer of Mahindra & Mahindra) for 4 year and Service advisor in RMJ Motors (dealer of Tata Motors) for 4 year.
Employment history
Customer Care Manager, Koss LLC. Merrillport, New Jersey
Jan. 2019 – Present
A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer care agents. A Customer Care Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company.
Relationship Manager, Reichel-Kautzer. New Collene, Kentucky
Jun. 2015 – Mar. 2017
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively.Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Service Advisor, Mosciski, Donnelly and Langworth. Howeville, Nebraska
Mar. 2012 – Oct. 2012
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Education
Funk Academy, North Dixie, Texas
Internship, Website designing and App development, Mar. 2013
Northern Alabama College, North Rolandeton, Nebraska
Bachelor of engineering, Mechanical engineering, Feb. 2012
North Berge, Blandaborough, Washington
Diploma, Mechanical engineering, Aug. 2009
Skills
Customer Care Manager
Expert
Relationship Manager
Expert
Service Advisor
Expert
Customer relationship executive
Expert
Receptionist
Expert
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More Job Descriptions for :
1
customer care manager
- Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Prepare and issue roaster for the team.
- Coordinate with other department manager in regard to solve the raised issues.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures if escalated.
2
customer care manager
- Responsible for Service Center and Call Center management
- Develop and apply KPI for delivery of customer service objectives
- Establish training and staff development requirements
- Review practices, processes and policies in other Comium OPCO and adopt best practices
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Prepare and execute customer care plans
- Prepare investment and expansion plans for service centers
3
customer care manager
- Ensured the smooth running of the call center (125 staff)
- Scheduled staff according to daily/weekly/monthly operational needs
- Implemented company strategies relevant to Call Center SLA
- Deployed on site staff withing regional company shops
- Monitored and analyzed call volume and ensured productivity within the Call Center
- Managed disciplinary issues in adherence to the company rules and regulations
- Provided Technical support to customer
4
customer care manager
- supervise a team of executives and engineer of a customer care.
- control the administration of office.
- look after the welfare of my staff and officials
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems..
5
customer care manager
- Assist clients with after-market and genuine options for new and used vehicles
- Maximise every sales opportunity to ensure monthly KPI’s are achieved
- Correspond with external organisations on a local and state level
- Provide assistance to the sales personnel by organising vehicle deliveries and informing customers of registration & warranty requirements with their vehicle purchase
- General office duties including invoice preparation, filing, faxing and other duties as delegated.
- Coordinate vehicle bookings for accessory fittings prior & in some instances after their delivery
- Attend daily sales meetings to discuss previous day’s business activities and to arrange appointment times for vehicle deliveries
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