Andrew Smith

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Leads operations teams and closely partners with product and CX departments to develop solutions to market changes and exceed customer satisfaction. Designs strategies to increase technical efficiency and creativity. Keep pace with production requirements while adhering to company standards and regulations.

Employment history

Aug. 2019 – Oct. 2019 North Oswaldostad, Ohio
Assistant Operations Manager, Jones-Stanton
  • Inventory, Clubhouse Operations. 
  • Managed, developed and coached a team of 6-8 rotating associates, delegating tasks and streamlining daily productivity. 
  • Recognized as the second most accurate of six clubhouses nationwide during our bi-annual physical inventory count within the first 3-months of the position. 
  • Participated in weekly Trunk Club executive leadership meetings/calls, communicating reporting analysis and operational call outs for our location to the company. 
  • Conducted inventory system training and continued education for tenured/new employees, acting as a point of contact for all clubhouse teams. 
  • Interviewed, hired and on-boarded three associates onto the Operations Team, cross-training each on all clubhouse operational areas.
Jul. 2018 – Aug. 2018 Donnieport, Ohio
Senior Client Experience Agent, Reichel Inc
  • ‘Expert' in company process efficiency to deliver client-right solutions through an email marketing platform. 
  • Organized, facilitated, and evaluated recruits by interacting with potential new employees each week through our new ‘Connect' programs. 
  • Reviewed and, if necessary, provided actionable feedback to the CX department processes to help improve client conversion and retention rates. 
  • Created an initiative to hand-write personalized cards to clients that was implemented company-wide.

Mar. 2016 – May. 2016 New Margy, West Virginia
Client Experience Agent, Beahan-Klocko
  • Increased overall client retention by 30%, while creating a personalized solution for every client. 
  • Exceeded daily goal of 75-100 client interactions, achieving top employee performance ranking for 3 months. 
  • Presented retail sales experience to clients by marketing our product to meet customer needs, resulting in a 50% higher transaction rate.
Apr. 2014 – May. 2014 Port Mariella, North Dakota
Public Relations/Event Coordintor Intern, Jenkins, Mosciski and Daniel
  • Wrote news releases, pitches, features and stories to promote daily and/or weekly events. 
  • Assisted with the planning and preparation of charity events, creating the guest list, and documenting with photography/videography. 
  • Managed social media accounts and created advertising campaigns.

Oct. 2013 – Nov. 2013 North Todfort, Ohio
Public Relations Intern, Pacocha, Ankunding and Rutherford
  • Assisted with the Annual Golf Classics tournament by helping coordinate and organize for the Event Manager. 
  • Created press releases highlighting students and teachers in the community. 
  • Created advertisement campaigns to help market my edited video materials upon specific department requests.

Education

Oct. 2014
Bachelor of Arts: Public Relations
  • The Rhode Island University - Maybelleborough, Rhode Island

Skills

Indesign
Skillful
Metric Analytics
Experienced
Rms9
Skillful
Dropbox
Skillful
Illustrator
Skillful
Adobe Software
Skillful
Zendesk
Skillful
Google Platforms
Experienced
Microsoft Office
Experienced
Inventory
Experienced

Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

Results-driven mid-level project  engineer armed with a graduate degree and 6 years’ experience.  Dedicated to improving efficiency, productivity, and profitability of organizations through the development and execution of innovative, cost-effective solutions.  Adept at leading teams in the optimization of processes and procedures within manufacturing plants.

Employment history

Assistant Operations Manager, Ritchie-Dickinson. Port Leopoldo, South Carolina
Nov. 2017 – Dec. 2017
Responsible for running the sales and operations on day to day operations and to ensure to deliver an excellent client experience while managing stock ordering and supplier relationships. Keeping training, performance. Plan, schedule or supervise the work of other employees.ce evaluations, scheduling and supervising the personnel within the department. Strong knowledge and experience in hygiene products (Laundry, Kitchen, Building and Maintenance), Dilution formulations, and chemical products quality etc..
Dealing directly to Higher Managers, Clients and Suppliers, monitoring and analyzing the current orders from the customer and ensure smooth executions of deliveries. Liaising with team leaders, including interacting with managers of different areas, giving training and supervising new employees and tracking measuring staff performance.
Managing day-to-day activities, analyzing statistics and reading and writing reports.
Managing quality assurance programs.  Setting and   reviewing   budgets   and   managing cost. Overseeing inventory, distribution of goods and facility layout.
Product Engineer, Schuster Inc. Oberbrunnertown, Oregon
Dec. 2016 – Jan. 2017
Handle the designed team for new (custom made) decorative air outlets (decorative grilles and diffusers) designed to combine the best AC engineering and Architectural Interior Design decoration. From Raw materials to production/fabrication to installation.
Supervise technicians, technologists, analysts, administrative staff, or other engineers
Provide technical expertise or support related to manufacturing.
Troubleshoot new or existing product problems involving designs, materials, or processes.
Communicate manufacturing capabilities, production schedules, or other information to facilitate production processes.
Apply continuous improvement methods such as lean manufacturing to enhance manufacturing quality, reliability, or cost-effectiveness.
Investigate or resolve operational problems, such as material use variances or bottlenecks.
Estimate costs, production times, or staffing requirements for new designs.
Purchase equipment, materials, or parts.
Design layout of equipment or workspaces to achieve maximum efficiency.
Prepare reports summarizing information or trends related to manufacturing performance.
Project Engineer, Wunsch and Sons. Kautzerborough, Louisiana
Sep. 2013 – Jan. 2016
Responsible in purchasing of technical goods and services for the whole operation with very detailed knowledge of the equipment, materials and supplies to be purchase, and are able to identify suppliers and get the best rate.
Deals with the flow of shipment from different countries; responsible on handling all kind of shipment to ensure smooth delivery of the materials/items until they reach the client/customer location/site on time without any delays.
Responsibility to include; arrange the delivery at site (i.e to arrange the clearing agent to clear  the shipment from customs and provide all necessary/required documents such as Certificate of Origin, Commercial Invoice, Packing List, Bill of Lading/AirWay Bill, Guarantee letter etc. . to ensure the goods will clear at customs without delays). And deal with site personnel/engineer with the offloading the goods at site to ensure the goods will be delivered in good condition and with full conformity.
Responsible in dealing with Project Manager and consultant, to ensure all materials are complying with specification without any comments raised by the consultant before installing the materials at site.
Responsible in supervising laborers to ensure good and quality work; and to ensure good team relationship and workmanship.
Present and explain proposals, reports, or findings to clients.
Direct recruitment, placement, and evaluation of architecture or engineering project staff.
Prepare budgets, bids, or contracts.
Review, recommend, or approve contracts or cost estimates.
Plan or direct the installation, testing, operation, maintenance, or repair of facilities or equipment.
Plan, direct, or coordinate survey work with other project activities.
Process and Product Engineer, Luettgen-Farrell. Harveyfort, North Dakota
Apr. 2011 – Sep. 2011
Generating ideas for new products and services, considering specifications, technical feasibility, product design and market potential. Ensuring the ideas fit into strategic plans and determining the demand, the costs and the profit margin. Product development and testing - creating a prototype product or pilot service, concept development and testing. Modifying the product or service according to customer, manufacturer and support organizations’ feedback. This involves deciding the best timing and process for piloting your new product or service. 

Education

North Walter University, Port Warnerview, Washington
Bachelor of Science, Electrical Engineering, Jun. 2010

Skills

Driving
Microsoft Office
Autocad
Project engineer

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.

More Job Descriptions for :

1

assistant operations manager

  • Running day to day on the floor with the other staff and departments analysing the current system of provision to check its effective, and assisting in working out a strategy for improving if necessary.
  • Liaising with other team members, including interacting with managers of different areas of the organisation to improve the services and procedures.
  • Implementing quality assurance programmes. 
  • Researching new technologies and alternative methods of efficiency. 
  • Learning to set and review budgets and calculating cost, development of individual program budgets. 
  • Identify and address problems and opportunities for the company.
  • Assist in building alliances and partnerships with other organisations.
2

assistant operations manager

  • Assisting in daily operations of organization
  • Resolving operational issues and concerns
  • Assist in interviewing, recruiting,training, performance evaluation
  • Generate operational reports for management
3

assistant operations manager

  • Oversee daily operations in Globe Telecom Eastwood Store to ensure all sales target and merchandising objectives are met. 
  • Work closely with the operations manager to manage the store including sales, expenses, profits, and assets while ensuring all customers are receiving a high level of customer service. 
  • Responsible for training the incoming and existing workforce. Communicate operational procedures, customer feedback, sales and other necessary reports to the team and management; collate and present data as needed for weekly and monthly reports. 
  • Ensure all team members are committed to guiding policies and house rules.
  • Seek ways to cut wastages and contribute to the decrease in operational costs without having to compromise quality service. 
  • Conduct daily morning briefing for the updated promos, policies and guidelines to the employee.
  • Monitors and implements cost control measures and implementing strategies to increase sales without compromising customer satisfaction.
4

assistant operations manager

  • Played a key role in developing and institutionalizing an innovative procurement process in the ERP system.
  • Conceptualized and designed an excel macro based tool for procurement at different locations.
  • Short and medium term sourcing strategies for meeting business objectives in the hyper competitive business environment.
  • Worked around the customer and seller experience to improve services with minimal or no cost impact.
  • Spearheaded the project for Inventory Optimization and process streamlining.
  • Supervised, coached  and trained warehouse workforce.
5

assistant operations manager

  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, security management.
  • Support worker communication with the management team and strong performance management of staff and assist implementing improvement plans for underperforming staff.
  • Analysing financial statements for discrepancies before forwarding them to AP and AR departments, including payroll organisations.
  • Communicate with legal counsel and safety department to ensure all processes remain compliant with OH&S and other governmental regulations