5 Amazing help desk Resume Examples (Updated 2023) + Skills & Job Descriptions

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help desk: Resume Samples & Writing Guide

Employment history

Junior Help Desk, Bank of America Charlotte, North Carolina

June 2022 – April 2023

Install and configure computer systems and applications
Logging customer inquiries and requests
Assist with data entry and other administrative duties

Education

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Medical Office Administration, May, 2022

Skills

Adaptability

Collaboration

Leadership

Technical Support

Windows

Software Installation

Network Administration

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Professional Summary

Highly experienced help desk professional with a proven track record of providing excellent customer service and technical support. Skilled in troubleshooting, problem solving, and providing timely resolutions to customer inquiries.

Employment history

Lead Help Desk, Apple Cupertino, California

November 2009 – Present

Provide assistance in the development and implementation of IT policies
Documenting customer interactions and resolutions
Updating hardware and software

Help Desk, JPMorgan Chase New York, New York

May 2009 – October 2009

Researching and resolving customer inquiries
Provide assistance in the development and implementation of IT policies
Maintain inventory of computer hardware and software

Jr. Help Desk, Microsoft Redmond, Washington

October 2008 – April 2009

Logging customer inquiries and requests
Assist with maintaining the help desk database
Troubleshoot hardware and software issues

Education

Harvard University, Cambridge, Massachusetts

Doctor of Medical Office Administration, August, 2008

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Medical Office Administration, August, 2004

Skills

Critical Thinking

Quality Assurance

Problem Solving

Presentation

Computer Maintenance

System Security

Software Installation

LAN/WAN

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Employment history

Chief Help Desk, Google Mountain View, California

March 2016 – Present

Assist with data entry and other administrative duties
Answering phone calls and emails from customers
Troubleshoot hardware and software issues

Associate Help Desk, CVS Health Woonsocket, Rhode Island

March 2015 – February 2016

Assist with training users on new software and hardware
Providing customer service and support
Researching and resolving customer inquiries

Junior Help Desk, Bank of America Charlotte, North Carolina

September 2014 – March 2015

Perform data backups and system recovery procedures
Respond to customer inquiries and resolve customer issues
Maintain confidentiality of customer information and data

Education

University of Texas, Austin, Texas

MD in Medical Office Administration, July, 2014

University of Texas, Austin, Texas

Bachelor of Arts in Human Resources Management, July, 2010

Skills

Project Management

Documentation

Financial Management

Flexibility

System Troubleshooting

Operating Systems

Active Directory

Computer Support

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Employment history

Senior Help Desk, Bank of America Charlotte, North Carolina

April 2022 – Present

Documenting customer interactions and resolutions
Generating reports on customer service
Perform data backups and system recovery procedures

Help Desk, JPMorgan Chase New York, New York

October 2020 – March 2022

Answering phone calls and emails from customers
Maintain confidentiality of customer information and data
Logging customer inquiries and requests

Jr. Help Desk, Google Mountain View, California

May 2019 – September 2020

Document customer inquiries and resolutions
Answering phone calls and emails from customers
Troubleshooting computer hardware and software issues

Education

University of Texas, Austin, Texas

MD in Medical Office Administration, March, 2019

University of Texas, Austin, Texas

Bachelor of Arts in Medical Office Administration, March, 2015

Skills

Adaptability

Public Speaking

Adaptability

Database Management

Network Administration

Computer Maintenance

Customer Service

System Troubleshooting

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Employment history

Lead Help Desk, Amazon Seattle, Washington

June 2019 – Present

Provide technical support for computer systems and applications
Troubleshoot hardware and software issues
Following up with customers to ensure their issues are resolved

Help Desk, Amazon Seattle, Washington

December 2017 – May 2019

Assist with data entry and other administrative duties
Maintain inventory of computer hardware and software
Logging customer inquiries and requests

Jr. Help Desk, General Electric Boston, Massachusetts

June 2017 – November 2017

Provide assistance in the development and implementation of IT policies
Assist in the development of technical support procedures
Develop and maintain user accounts and security

Education

University of Florida, Gainesville, Florida

Master of Science in Office Administration, April, 2017

University of Florida, Gainesville, Florida

Bachelor of Science in Medical Office Administration, April, 2013

Skills

Planning

Mentoring

Customer Service

Documentation

Technical Support

Computer Support

Software Installation

Diagnostics

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help desk Job Descriptions; Explained

If you're applying for an help desk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

help desk

Used troubleshooting skills to diagnose and repair PCs and Laptops.
Performed software installations.
Supported and maintained printers.
Answered client inquiries in person, email and via telephone concerning systems and network operations.
Identified problems, diagnosed causes and determined corrective actions for mobile devices.
Provided technical assistance to customers via telephone, email or in person.
Created and detailed trouble tickets and entered them into a database and correctly refer them to the appropriate team members.

help desk

Talk to people over the phone or in person to help solve their technological issue.
Work with other coworkers to help solve problems.
Send in/create work orders if an issue does not get solved at that moment.
Follow correct procedure for specific common issues.

help desk

Desktop Support (deployment of system images on Window 10,7).
Provide support for PEARSON VUE application.
Server 2016 (Active Directory, Group Policies, WDS, WSUS, Print Server, File Server).
Provided assistance via remote control service in order to install software or resolve an issue.

help desk

Trouble shooting both MAC and Windows operating systems
Printer trouble shooting and minor repair
Bending, cutting , running conduit
Security camera setup and inspection
Security camera monitoring
Operating scissor lift
Hardware and Software setup

help desk

Provided a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements.
Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
Maintaining an in-depth level of knowledge regarding product offerings, network capabilities, and position them as strategic solutions in a business environment.
Applying technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective troubleshooting.

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help desk Job Skills

For an help desk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Support
Troubleshooting
Technical Support
Networking
Operating Systems
Windows
Software Installation
Hardware Installation
Help Desk Support
System Administration
IT Support
System Troubleshooting
Network Administration
Customer Service
Active Directory
Computer Maintenance
Diagnostics
System Security
LAN/WAN
Remote Support

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your help desk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Help Desk, Apple Cupertino, California

November 2018 – May 2022

Documenting customer interactions and resolutions
Training customers on new technologies
Updating hardware and software

Help Desk, Bank of America Charlotte, North Carolina

May 2018 – October 2018

Logging customer inquiries and requests
Training customers on new technologies
Maintain inventory of computer hardware and software

Junior Help Desk, Microsoft Redmond, Washington

November 2016 – April 2018

Education

University of California, Berkeley, California

Doctor of Office Administration, October, 2016

University of California, Berkeley, California

Bachelor of Science in Human Resources Management, October, 2012

Skills

Adaptability

Coaching

Collaboration

Emotional Intelligence

Computer Maintenance

Networking

Hardware Installation

Help Desk Support

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your help desk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly organized Help Desk professional with extensive experience in administrative and clerical support. Proven ability to quickly and efficiently resolve customer inquiries and technical issues.

Employment history

Chief Help Desk, Amazon Seattle, Washington

January 2014 – Present

Maintainin customer record's
Provide technichal support for computer systems' and applications
Monitor' and maintain' computer systems and networks.

Help Desk, Bank of America Charlotte, North Carolina

July 2013 – December 2013

Assist with maintainin the help desk databse
Providin customer service and support
Schedualing appointments for customers

Jr. Help Desk, Google Mountain View, California

December 2012 – June 2013

Assisting with maintaing the help desk database
Assist withing other administrative tasks as needed
Assisting with training users on new software and hardware

Education

University of Illinois, Urbana, Illinois

Customer Service, November, 2012

Skills

Documentation

Adaptability

Critical Thinking

Presentation

Help Desk Support

Operating Systems

Troubleshooting

Active Directory

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

help desk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an help desk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Associate Help Desk
JPMorgan Chase
New York, New York

Greetings JPMorgan Chase Hiring Team

As a Help Desk with a proven track record of success in Administrative & Clerical, I am excited to apply for the Associate Help Desk position at JPMorgan Chase. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Thank you for your time,
Hal Long
943-774-0860
hal-long@aol.com

Hal Long

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