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workforce manager: Resume Samples & Writing Guide

Ursula Smith 818 Riverview Drive, Mount Jackson, VA 22847
ursula_smith@inbox.com
658-450-0515

Employment history

Lead Workforce Manager, TriNet San Leandro, California
November 2021 – Present
  • Talent Management Develop and implement strategies to identify and retain top talent
  • Safety and Health Ensure workplace safety and health compliance
  • Data Analysis Analyze data and trends to identify areas of improvement
Workforce Manager, Ultimate Software Weston, Florida
June 2020 – October 2021
  • Compliance Ensure compliance with labor laws and regulations, as well as company policies and procedures
  • Compensation and Benefits Administer and manage compensation and benefits programs
  • Organizational Development Identify and implement organizational development opportunities
Junior Workforce Manager, Oracle Redwood City, California
December 2018 – May 2020
  • Policy Development Develop and update policies and procedures
  • Employee Engagement Develop and implement initiatives to improve employee engagement
  • Talent Management Develop and implement strategies to identify and retain top talent

Education

University of California, Berkeley, California
Bachelor of Arts in Human Resources Management, November, 2018

Skills

Problem Solving
Troubleshooting
Documentation
Database Management
Customer Service
Training
Supervisory
Accounting

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Evan Long 624 Cypress Road, Donald, WA 98951
long_evan@outlook.com
713-892-2679

Professional Summary

 Dynamic and results-oriented Human Resources professional with extensive experience in workforce management. Proven track record of developing and executing innovative strategies to optimize workforce performance and efficiency. 

Employment history

Lead Workforce Manager, Paylocity Schaumburg, Illinois
April 2014 – Present
  • Safety and Health Ensure workplace safety and health compliance
  • Recruitment and Selection Develop and implement strategies to attract and retain a highly qualified and diverse workforce
  • Employee Engagement Develop and implement initiatives to improve employee engagement
Associate Workforce Manager, Insperity Kingwood, Texas
September 2013 – March 2014
  • Compensation and Benefits Administer and manage compensation and benefits programs
  • Recruitment and Selection Develop and implement strategies to attract and retain a highly qualified and diverse workforce
  • Talent Management Develop and implement strategies to identify and retain top talent
Junior Workforce Manager, TriNet San Leandro, California
September 2012 – August 2013
  • Recruitment and Selection Develop and implement strategies to attract and retain a highly qualified and diverse workforce
  • Talent Management Develop and implement strategies to identify and retain top talent
  • Safety and Health Ensure workplace safety and health compliance

Education

University of Minnesota, Minneapolis, Minnesota
Master of Arts in Human Resources Leadership, August, 2012
University of Minnesota, Minneapolis, Minnesota
Bachelor of Arts in Human Resources Consulting, August, 2008

Skills

Customer Service
Relationship Management.
Process Improvement
Creativity
Project Management
Visualization
Troubleshooting
Quality Assurance
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Irving Long 297 Valley Drive, Koliganek, AK 99576
irving-long@protonmail.com
761-934-3971

Professional Summary

 A dynamic and experienced workforce manager with a proven track record in human resources. Skilled in developing and implementing strategies to maximize employee performance and satisfaction. 

Employment history

Lead Workforce Manager, Paylocity Schaumburg, Illinois
May 2010 – Present
  • Recruitment and Selection Develop and implement strategies to attract and retain a highly qualified and diverse workforce
  • Talent Management Develop and implement strategies to identify and retain top talent
  • Training and Development Design and implement training programs to ensure staff development and competency
Associate Workforce Manager, Paylocity Schaumburg, Illinois
December 2008 – April 2010
  • Compliance Ensure compliance with labor laws and regulations, as well as company policies and procedures
  • Training and Development Design and implement training programs to ensure staff development and competency
  • Data Analysis Analyze data and trends to identify areas of improvement
Entry Level Workforce Manager, Paychex Rochester, New York
December 2007 – November 2008
  • Strategic Planning Develop and implement strategies to achieve organizational goals
  • Safety and Health Ensure workplace safety and health compliance
  • Compensation and Benefits Administer and manage compensation and benefits programs

Education

University of Texas at Austin, Austin, Texas
Human Resources Leadership Certificate, October, 2007

Skills

Computer Literacy
Training
Quality Assurance
Presentation
Accounting
Process Improvement
Data Analysis
Innovation
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Harold Jones 36 Hillside Avenue, Lebec, CA 93243
jonesharold13@gmail.com
924-045-8638

Professional Summary

 A highly organized and detail-oriented Human Resources professional with extensive experience in workforce management and employee relations. Proven ability to drive organizational success through successful workforce planning and development. 

Employment history

Chief Workforce Manager, Oracle Redwood City, California
July 2012 – Present
  • Budgeting Develop and manage budgets related to workforce management
  • Organizational Development Identify and implement organizational development opportunities
  • Compliance Ensure compliance with labor laws and regulations, as well as company policies and procedures
Associate Workforce Manager, Paychex Rochester, New York
February 2011 – June 2012
  • Compensation and Benefits Administer and manage compensation and benefits programs
  • Safety and Health Ensure workplace safety and health compliance
  • Data Analysis Analyze data and trends to identify areas of improvement
Junior Workforce Manager, ADP Roseland, New Jersey
July 2010 – January 2011
  • Talent Management Develop and implement strategies to identify and retain top talent
  • Data Analysis Analyze data and trends to identify areas of improvement
  • Budgeting Develop and manage budgets related to workforce management

Education

Harvard University, Cambridge, Massachusetts
Bachelor of Science in Human Resources Management, May, 2010

Skills

Business Acumen
Planning
Adaptability
Analytical
Presentation
Training
Social Media
Business Acumen
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Dave Wright 427 Creek Drive, Morton, IL 61550
wright_dave@inbox.com
731-761-6143

Employment history

Chief Workforce Manager, Mercer New York City, New York
May 2022 – Present
  • Talent Management Develop and implement strategies to identify and retain top talent
  • Performance Management Monitor and evaluate employee performance and provide feedback
  • Training and Development Design and implement training programs to ensure staff development and competency
Workforce Manager, Ultimate Software Weston, Florida
June 2021 – May 2022
  • Compliance Ensure compliance with labor laws and regulations, as well as company policies and procedures
  • Training and Development Design and implement training programs to ensure staff development and competency
  • Strategic Planning Develop and implement strategies to achieve organizational goals
Entry Level Workforce Manager, Benefitfocus Charleston, South Carolina
June 2020 – May 2021
  • Performance Management Monitor and evaluate employee performance and provide feedback
  • Organizational Development Identify and implement organizational development opportunities
  • Employee Relations Handle employee grievances, disciplinary actions, and performance management

Education

Pennsylvania State University, University Park, Pennsylvania
Master of Arts in Human Resources Leadership, April, 2020
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Arts in Human Resources Leadership, April, 2016

Skills

Reporting
Planning
Organization
Decision Making
Business Acumen
Relationship Management
Reporting
Risk Management
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workforce manager Job Descriptions; Explained

If you're applying for an workforce manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

workforce manager

  • Managed complete teams for workforce management such as Real Time Analysis, Reporting and Automation, Scheduling and Capacity, Forecast and Planning for +/-700 employees.
  • Managed long term forecast (13 weeks) staffing plan and led Weekly staffing meetings with board and client.
  • Created and Implemented new Procedures for different operations requests to comply with client SLAs.
  • Provided solutions, support and partnership to Operations and other support departments to focus in their core business.
  • Worked with Human Resources, Recruiting, and Training Department, coordinating hiring and training for new employees based on the capacity and forecast need.
  • Trained over 60 between Operations Managers and Supervisors in every WF CRM and tools used such as IEX and CMS.
  • Trained over 30 Operations Manager and Supervisors in Microsoft Excel – Basic and Intermediate level.
2

workforce manager

  • Worked with training and operations to coordinate multi-skill training for existing agents based on clients updates and refreshers for new products, system changes, etc.
  • Supervised proactive scheduling of discretionary activities such as training, meetings, overtime and under time
  • Supervised intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements
  • Responsible for maximizing efficiency and occupancy while meeting service objectives

workforce manager Job Skills

For an workforce manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Relationship Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your workforce manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Richard Coleman 917 Creekview Drive, Ridgefield, IL 60012

Employment history

Senior Workforce Manager, Benefitfocus Charleston, South Carolina
October 2019 – Present
  • Safety and Health Ensure workplace safety and health compliance
  • Budgeting Develop and manage budgets related to workforce management
  • Reporting Prepare and present reports to senior management
Associate Workforce Manager, ADP Roseland, New Jersey
October 2018 – September 2019
  • Employee Relations Handle employee grievances, disciplinary actions, and performance management
  • Organizational Development Identify and implement organizational development opportunities
  • Training and Development Design and implement training programs to ensure staff development and competency
Jr. Workforce Manager, Paychex Rochester, New York
April 2018 – September 2018

    Education

    University of California, Berkeley, California
    Bachelor of Science in Human Resources Administration, February, 2018

    Skills

    Analytical
    Relationship Management.
    Communication
    Critical Thinking
    Training
    Accounting
    Database Management
    Risk Management

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your workforce manager Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Kevin Daniels 610 Valley Drive, Raynham Center, MA 02767
    kevindaniels3@outlook.com
    656-832-6258

    Employment history

    Senior Workforce Manager, Mercer New York City, New York
    April 2020 – May 2022
    • Recruitment and Selection Develop, and implement strategies too attract, and retain a highly qualified, and diverse work-force.
    • Trainning and Developement Designing and implementting trainning programmes to ensue staff developement and competancy.
    • Empoyee Relation's handel employee grievance's, disaplinary action's, and performance managment.
    Workforce Manager, Insperity Kingwood, Texas
    October 2019 – March 2020
    • Reportin' Prepare an' present reports ta senior managment.
    • Dat Analysis Anlyze datas and trendz too identifie area's o' improvement.
    • Recruitment and Selection Develop, and implement strategies too attract, and retain a highly qualified, and diverse work-force.
    Junior Workforce Manager, Paylocity Schaumburg, Illinois
    April 2018 – September 2019
    • Stratigic Plannin Develop annd implement strategys too achive organiztionnal goalls.
    • Polocy Developement Develope and updat policies and proceduers.
    • DatA AnalysiS AnalysE datA anD trendS tO identifY areaS oF improvemenT.

    Education

    University of California, Berkeley, California
    Master of Arts in Human Resources Administration, March, 2018
    University of California, Berkeley, California
    Bachelor of Arts in Human Resources Leadership, March, 2014

    Skills

    Financial Management
    Planning
    Project Management
    Coaching
    Customer Service
    Project Management
    Quality Assurance
    Innovation

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    workforce manager Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an workforce manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Ursula
    Smith     ursula_smith@inbox.com
    658-450-0515
    818 Riverview Drive, Mount Jackson, VA
    22847

    Lead Workforce Manager
    TriNet
    San Leandro, California

    To Whom It May Concern


    I am a results-driven Workforce Manager with 5 years of experience in Human Resources. I am excited to submit my application for the Lead Workforce Manager role at TriNet, where I believe I can make a valuable contribution to your team.


    As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Problem Solving and Troubleshooting that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Human Resources to the role and contribute to your organization's success.


    I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.


    Kind regards,
    Ursula Smith
    658-450-0515
    ursula_smith@inbox.com

    Ursula Smith






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