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technical support supervisor: Resume Samples & Writing Guide
Employment history
Senior Technical Support Supervisor, HP Palo Alto, California
March 2018 – Present
- Train and mentor technical support staff
- Supervise technical support staff
- Monitor and evaluate customer feedback
Associate Technical Support Supervisor, Microsoft Redmond, Washington
March 2017 – February 2018
- Develop and implement technical support policies and procedures
- Monitor and review technical support performance metrics
- Manage customer accounts and provide technical support
Junior Technical Support Supervisor, Microsoft Redmond, Washington
March 2016 – February 2017
- Liaise with vendors and suppliers to ensure timely resolution of customer issues
- Develop and implement technical support policies and procedures
- Supervise technical support staff
Education
Cornell University, Ithaca, New York
CompTIA Security+, January, 2016
Skills
Negotiation
Emotional Intelligence
Organization
Attention to Detail
IT Security
Data Security
Troubleshooting
Programming
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Professional Summary
Highly experienced Technical Support Supervisor with extensive knowledge of Information Technology (IT) systems and networks. Proven track record of successful problem resolution and customer service.
Employment history
Senior Technical Support Supervisor, IBM San Francisco, California
March 2010 – Present
- Train and mentor technical support staff
- Monitor and maintain system performance and security
- Develop and implement technical support policies and procedures
Associate Technical Support Supervisor, Google Mountain View, California
March 2009 – February 2010
- Ensure compliance with company guidelines and industry regulations
- Liaise with vendors and suppliers to ensure timely resolution of customer issues
- Create and maintain technical support documentation
Junior Technical Support Supervisor, Amazon Seattle, Washington
September 2008 – February 2009
- Analyze customer service trends and recommend improvements
- Manage customer inquiries and complaints
- Develop and implement technical support policies and procedures
Education
University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Cyber Security, July, 2008
University of Texas at Austin, Austin, Texas
Bachelor of Science in Information Systems, July, 2004
Skills
Conflict Resolution
Analytical
Networking
Project Management
Troubleshooting
Help Desk Support
Cloud Computing
Linux
Employment history
Chief Technical Support Supervisor, Google Mountain View, California
June 2016 – Present
- Train and mentor technical support staff
- Ensure customer service standards are met
- Analyze customer service trends and recommend improvements
Technical Support Supervisor, Accenture New York, New York
December 2015 – May 2016
- Ensure customer service standards are met
- Create and maintain technical support documentation
- Coordinate with other departments to resolve customer issues
Entry Level Technical Support Supervisor, Microsoft Redmond, Washington
June 2014 – November 2015
- Troubleshoot technical issues and provide solutions
- Monitor and evaluate customer feedback
- Train and mentor technical support staff
Education
University of California, Berkeley, California
Doctor of Philosophy in Computer Information Systems, May, 2014
University of California, Berkeley, California
Bachelor of Science in Information Technology, May, 2010
Skills
Customer Service
Listening
Training
Computer Literacy
Help Desk Support
Troubleshooting
Cloud Computing
Software Development
Employment history
Chief Technical Support Supervisor, Amazon Seattle, Washington
January 2016 – Present
- Monitor and maintain system performance and security
- Develop and implement technical support policies and procedures
- Manage customer inquiries and complaints
Associate Technical Support Supervisor, Apple Cupertino, California
July 2014 – December 2015
- Create and maintain technical support documentation
- Monitor and evaluate customer feedback
- Monitor and review technical support performance metrics
Entry Level Technical Support Supervisor, Google Mountain View, California
July 2013 – June 2014
- Monitor and review technical support performance metrics
- Liaise with vendors and suppliers to ensure timely resolution of customer issues
- Supervise technical support staff
Education
University of Texas at Austin, Austin, Texas
Master of Science in Network Engineering, May, 2013
University of Texas at Austin, Austin, Texas
Bachelor of Science in Computer Science, May, 2009
Skills
Strategic Thinking
Flexibility
Adaptability
Reliability
Programming
IT Security
Networking
Troubleshooting
Professional Summary
A highly experienced Technical Support Supervisor with extensive knowledge in the Information Technology field. Proven ability to provide technical support to both internal and external customers, while ensuring quality service and customer satisfaction.
Employment history
Senior Technical Support Supervisor, Amazon Seattle, Washington
October 2009 – Present
- Troubleshoot technical issues and provide solutions
- Ensure compliance with company guidelines and industry regulations
- Coordinate with other departments to resolve customer issues
Associate Technical Support Supervisor, HP Palo Alto, California
April 2008 – September 2009
- Analyze customer service trends and recommend improvements
- Troubleshoot technical issues and provide solutions
- Supervise technical support staff
Entry Level Technical Support Supervisor, Microsoft Redmond, Washington
October 2007 – March 2008
- Liaise with vendors and suppliers to ensure timely resolution of customer issues
- Troubleshoot technical issues and provide solutions
- Supervise technical support staff
Education
University of California, Berkeley, California
Certified Wireless Network Administrator (CWNA), August, 2007
Skills
Networking
Quality Assurance
Process Improvement
Reliability
Operating Systems
Data Security
Help Desk Support
Linux
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technical support supervisor Job Descriptions; Explained
If you're applying for an technical support supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
technical support supervisor
- Direct supervision of a team of 3 people
- Coordination of work process of the team
- Tracking and analyzing QA of my team and improving their results.
- Providing technical assistance to co-workers and customers
- Handling cross-department communications
2
technical support supervisor
- Provide assistance for customers with special billing and Technical requests.
- Manage Team in terms of Attendance and providing good Performance.
- Coach, Teach, Counsel and guide Agents.
- Analyze and create effective action plan.
3
technical support supervisor
- Interview and hire staff, and oversee technical training.
- Conduct or arrange for ongoing technical training and personal development classes for my members.
- Captures escalated cases to provide fast and efficient resolution
- Maintain high technical quality support to all members
- Manages and develop members to enhance their technical expertise
4
technical support supervisor
- Direct and supervise on site technicians.
- Communicate with customers, employees, and other individuals to answer questions, schedule services, and address complaints.
technical support supervisor Job Skills
For an technical support supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Network Administration
- Data Security
- Programming
- Troubleshooting
- System Administration
- Cloud Computing
- Technical Support
- Cyber Security
- Operating Systems
- Scripting
- Networking
- Hardware Installation
- Help Desk Support
- IT Security
- Linux
- Software Installation
- Network Troubleshooting
- System Analysis
- Software Development
- Database Administration
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your technical support supervisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Senior Technical Support Supervisor, Microsoft Redmond, Washington
February 2018 – May 2022
- Coordinate with other departments to resolve customer issues
- Monitor and evaluate customer feedback
- Monitor and maintain system performance and security
Associate Technical Support Supervisor, Google Mountain View, California
August 2017 – January 2018
- Analyze customer service trends and recommend improvements
- Monitor and evaluate customer feedback
- Develop and implement technical support policies and procedures
Entry Level Technical Support Supervisor, Dell Technologies Round Rock, Texas
March 2016 – July 2017
Education
Cornell University, Ithaca, New York
Bachelor of Science in Cyber Security, January, 2016
Skills
Strategic Thinking
Analytical
Process Improvement
Creativity
Networking
Technical Support
Cyber Security
IT Security
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your technical support supervisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Umberto Ingram
810 Willow Park, Odell, OR 97044Employment history
Senior Technical Support Supervisor, Oracle Redwood City, California
January 2022 – Present
- Cooridnate with other departments to resolve customer issues
- Liaise with vendors and supplers to ensure timely resolution of customer issues
- Train and mentor techinical support staff
Technical Support Supervisor, Oracle Redwood City, California
June 2021 – December 2021
- Anaylze custmer service trends and recomend improvements
- Manage custmer accounts and provide technicall support
- Moniter and reviw technicall support performance metrices
Junior Technical Support Supervisor, Google Mountain View, California
January 2020 – May 2021
- Train and mentor tecnical suport staff
- Supervise tecnical suport staff
- Monitor and review tecnical suport performance metrics.
Education
Stanford University, Palo Alto, California
Bachelor of Science in Network Security, November, 2019
Skills
Negotiation
Coaching
Leadership
Flexibility
Cyber Security
Linux
Technical Support
Cloud Computing
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
technical support supervisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an technical support supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Technical Support Supervisor
Dell Technologies
Round Rock, Texas
Dell Technologies
Round Rock, Texas
To Whom It May Concern
As a Technical Support Supervisor with a proven track record of success in Information Technology (IT), I am excited to apply for the Senior Technical Support Supervisor position at Dell Technologies. I believe that my skills and expertise would make a valuable contribution to your team.
Throughout my life, I have pursued my passion for Data Security and have gained experience in this field as a result. This experience has given me valuable skills such as Negotiation and Emotional Intelligence, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Technical Support Supervisor and help your organization achieve its well determined goals.
Thank you for considering my application for the Senior Technical Support Supervisor role. I am looking forward to a future where we work together to drive this organization's success.
Sincerely,
Andrew Adams
892-828-3435
[email protected]
Andrew Adams
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.