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technical support specialist: Resume Samples & Writing Guide
Employment history
Lead Technical Support Specialist, Accenture New York, New York
May 2018 – Present
- Perform regular system maintenance and upgrades
- Diagnose and resolve technical issues
- Monitor system performance and troubleshoot issues
Associate Technical Support Specialist, Amazon Seattle, Washington
November 2017 – April 2018
- Create and maintain user accounts
- Install and configure computer hardware, software and networks
- Monitor system performance and troubleshoot issues
Junior Technical Support Specialist, HP Palo Alto, California
November 2016 – October 2017
- Provide technical assistance and support to customers
- Research, test and recommend new technologies
- Maintain and update technical documentation
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Cyber Security, September, 2016
Skills
Documentation
Collaboration
Stress Management
Database Management
System Administration
Data Analysis
Programming
Networking
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Employment history
Lead Technical Support Specialist, Apple Cupertino, California
October 2016 – Present
- Monitor system performance and troubleshoot issues
- Install and configure computer hardware, software and networks
- Maintain and update technical documentation
Associate Technical Support Specialist, Dell Technologies Round Rock, Texas
October 2015 – September 2016
- Ensure compliance with applicable laws and regulations
- Provide technical assistance and support to customers
- Troubleshoot hardware, software and network issues
Jr. Technical Support Specialist, Apple Cupertino, California
October 2014 – October 2015
- Provide technical assistance and support to customers
- Monitor system performance and troubleshoot issues
- Respond to customer inquiries via phone, email and chat
Education
University of Washington, Seattle, Washington
Bachelor of Science in Computer Science, September, 2014
Skills
Innovation
Flexibility
Self-Motivation
Collaboration
Troubleshooting
Software Development
Computer Literacy
Network Security
Employment history
Entry Level Technical Support Specialist, Oracle Redwood City, California
January 2022 – October 2022
- Perform regular system maintenance and upgrades
- Ensure compliance with applicable laws and regulations
- Train customers on new software and hardware
Education
Stanford University, Palo Alto, California
Microsoft Certified Solutions Associate (MCSA), November, 2021
Skills
Quality Assurance
Risk Management
Innovation
Collaboration
IT Support
System Administration
Data Analysis
Network Security
Employment history
Lead Technical Support Specialist, IBM San Francisco, California
March 2017 – Present
- Create and maintain user accounts
- Monitor security systems and investigate potential breaches
- Ensure compliance with applicable laws and regulations
Technical Support Specialist, Amazon Seattle, Washington
September 2015 – February 2017
- Maintain and update technical documentation
- Monitor system performance and troubleshoot issues
- Ensure compliance with applicable laws and regulations
Entry Level Technical Support Specialist, Dell Technologies Round Rock, Texas
April 2014 – August 2015
- Provide technical advice and guidance to users
- Install and configure computer hardware, software and networks
- Research, test and recommend new technologies
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Certified Ethical Hacker (CEH), February, 2014
Skills
Stress Management
Data Analysis
Written Communication
Presentation
Database Management
Troubleshooting
Operating Systems.
Mobile Development
Employment history
Lead Technical Support Specialist, Amazon Seattle, Washington
May 2016 – Present
- Provide technical assistance and support to customers
- Monitor system performance and troubleshoot issues
- Monitor security systems and investigate potential breaches
Associate Technical Support Specialist, Accenture New York, New York
December 2014 – April 2016
- Train customers on new software and hardware
- Create and maintain user accounts
- Ensure compliance with applicable laws and regulations
Entry Level Technical Support Specialist, Intel Santa Clara, California
June 2013 – November 2014
- Research, test and recommend new technologies
- Diagnose and resolve technical issues
- Ensure compliance with applicable laws and regulations
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Microsoft Certified Solutions Expert (MCSE), May, 2013
Skills
Social Media
Organization
Visualization
Customer Service
Cybersecurity
Hardware Maintenance
System Administration
Operating Systems.
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technical support specialist Job Descriptions; Explained
If you're applying for an technical support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
21
technical support specialist
- Create/Update Service desk system documentation, troubleshooting guides, and other key documentation as and when needed.
- Manage support interactions with IT Service management team
- 5+ years of hands on experience in ITSM tool – “ServiceNow”
- Execute service desk processes for Request Fulfillment, Incident Management, and support Problem Management
22
technical support specialist
- Responsible to handle Major incident management process and notify the business with email updates and follow up with the service owners to resolve the incident within the SLA to minimize the business impact
- Ensure problem root cause analysis is performed as per problem management standards
- Assist in gathering information from several teams for creating and maintaining the CI to manage the record in CMDB
- Generate reports in ServiceNow to manage the team performance for incidents and Service requests
23
technical support specialist
- Supported 200+ users with issues such as hardware setup, password resets, e-mail troubleshooting, general technical and application support for ERP (SAGE 100)
- Configured new users in Active directory, Microsoft Exchange Server 2016, login credentials, file permissions and network authorization
- Facilitated support sessions using Remote Desktop Connection and other remote control tools like TeamViewer, LogMeIn Rescue
- Setting up VPN access using Pulse Secure and access to VoIP with Cisco CUCM.
- Re-mediated all workstations including installing software patches, updates, hardware upgrades using VMWare, V-Sphere
- Configured new users’ workstations, virtual machines, installing user required software, VoIP phone and printer access
- Coordinated with 3rd party vendors, maintained documentation, participated in meetings and performed other duties as assigned
24
technical support specialist
- Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
- Developed and managed second-tier resolution process to resolve issues originating from customer retention team.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Create, publish and edit Knowledge base articles in ServiceNow to share information across the organization
25
technical support specialist
- • IT vendor coordination for procurement & document maintenance. • Good understanding of Remote Infrastructure Management Services and Working in a multiple client environment. • IT procurement and inventory management function. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization’s hardware and software. Minimizes organizational cost through product standardization and tracking for Service Know Tool. • Working knowledge incident management system- Calls logging in Service now ticketing tool. • Continuous follow-up with corporate support teams for incident resolution. • Troubleshooting the Issues with Laptop, Desktop, Printer, Network and Application issue. • Configure the network printer, shared printer for the users and troubleshoot the issues with network and shared printer. • Tracking the incident, task tickets and follow with the end users and update, closing the tickets through user confirmation. • Add, Install and deploy the windows 7, windows-10 Image through SCCM and Also Update the Windows 7 to Window-10 updating through SCCM. • Supporting the regional office users through remote using SCCM, RDC, team viewer and resolve the issues with remote and Phone. • Install, configure and Troubleshoot the issues for The MACBOOK, IMAC and I Pod Devices.
- Actively involved in Follow the Sun(FTS) transition with multiple regions by doing good handovers and receives knowledge to support the FTS
- Monitoring OpManagers of multiple regions and applied the basic UNIX commands to perform basic operations and if the critical alert identified, work with the Level2 support teams to take actions in a timely manner.
- Software testing, QA
technical support specialist Job Skills
For an technical support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Data Analysis
- Computer Literacy
- Technical Support
- Troubleshooting
- Quality Assurance
- Database Management
- Project Management
- Networking
- Software Development
- System Administration
- Programming
- Web Development
- Cybersecurity
- Cloud Computing
- System Architecture
- Network Security
- Hardware Maintenance
- IT Support
- Mobile Development
- Operating Systems.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your technical support specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Senior Technical Support Specialist, Intel Santa Clara, California
December 2012 – May 2022
- Perform regular system maintenance and upgrades
- Monitor security systems and investigate potential breaches
- Train customers on new software and hardware
Associate Technical Support Specialist, Apple Cupertino, California
July 2011 – November 2012
- Monitor security systems and investigate potential breaches
- Install and configure computer hardware, software and networks
- Monitor system performance and troubleshoot issues
Jr. Technical Support Specialist, HP Palo Alto, California
January 2010 – June 2011
Education
University of California, Berkeley, California
Doctor of Philosophy in Computer Engineering, December, 2009
University of California, Berkeley, California
Bachelor of Science in Network Security, December, 2005
Skills
Creativity
Collaboration
Collaboration
Documentation
Cybersecurity
System Administration
Data Analysis
Cloud Computing
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your technical support specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Gordon Miller 446 Dogwood St., Parrish, AL 35580
Employment history
Lead Technical Support Specialist, Apple Cupertino, California
September 2015 – Present
- Peform reguler system maintenence an upgrades.
- Instal and configer computer hardwere, softwere and networs.
- Respond to customer inquirys via phone, emails and chats.
Associate Technical Support Specialist, HP Palo Alto, California
September 2014 – August 2015
- Cratee and maintane user acounts.
- Respond to customer inquirys via phone, emails, and chats.
- Develp and implemente IT policys and proceduers.
Jr. Technical Support Specialist, Accenture New York, New York
September 2013 – August 2014
- Crate and maintane usr acounts.
- Instal and configur computer hardwre, softwar and networks.
- Perform reguler system maintenence an uprades.
Education
University of California, Berkeley, California
Bachelor of Science in Network Security, July, 2013
Skills
Research
Financial Management
Troubleshooting
Written Communication
Mobile Development
Project Management
System Architecture
Software Development
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
technical support specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an technical support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Technical Support Specialist
Oracle
Redwood City, California
Oracle
Redwood City, California
Greetings Oracle Hiring Team
I am excited to apply for the Lead Technical Support Specialist position at Oracle. As a highly skilled Technical Support Specialist with 7 years of experience in Information Technology (It), I am confident that I can contribute significantly to your organization.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Data Security to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Kindest regards,
Dave Hall
804-814-1363
[email protected]
Dave Hall
Showcase your most significant accomplishments and qualifications with this cover
letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.