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support technician: Resume Samples & Writing Guide
Employment history
Senior Support Technician, Accenture New York, New York
December 2015 – Present
- Maintain inventory of hardware and software
- Provide technical support to users
- Troubleshoot hardware and software issues
Support Technician, Accenture New York, New York
June 2015 – November 2015
- Identify and resolve system problems
- Maintain inventory of hardware and software
- Document technical issues and solutions
Junior Support Technician, Accenture New York, New York
December 2013 – May 2015
- Install, configure and maintain computer systems and networks
- Troubleshoot hardware and software issues
- Create user accounts and manage user access
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Information Systems, November, 2013
Skills
Reliability
Financial Management
Adaptability
Written Communication
Software Troubleshooting
IT Support
Hardware Troubleshooting
Network Protocols
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Employment history
Senior Support Technician, Dell Technologies Round Rock, Texas
April 2022 – Present
- Troubleshoot hardware and software issues
- Research and recommend new technologies
- Assist in system upgrades and security patches
Support Technician, Accenture New York, New York
October 2020 – March 2022
- Develop and maintain system and network security
- Monitor system performance
- Assist in system upgrades and security patches
Entry Level Support Technician, Google Mountain View, California
November 2019 – October 2020
- Assist in system upgrades and security patches
- Install, configure and maintain computer systems and networks
- Troubleshoot hardware and software issues
Education
University of Washington, Seattle, Washington
Doctor of Philosophy in Cyber Security, September, 2019
University of Washington, Seattle, Washington
Bachelor of Science in Computer Science, September, 2015
Skills
Accounting
Adaptability
Attention to Detail
Strategic Thinking
Operating Systems
Firewall Administration
Cloud Computing
Networking
Professional Summary
Highly motivated Support Technician with extensive experience in the Information Technology field. Possesses excellent troubleshooting and problem-solving skills, as well as strong customer service and communication abilities.
Employment history
Lead Support Technician, Oracle Redwood City, California
May 2014 – Present
- Document technical issues and solutions
- Provide technical support to users
- Identify and resolve system problems
Support Technician, Microsoft Redmond, Washington
May 2013 – April 2014
- Perform system backups and recovery
- Install, configure and maintain computer systems and networks
- Maintain inventory of hardware and software
Jr. Support Technician, Oracle Redwood City, California
May 2012 – April 2013
- Provide training and guidance to users
- Research and recommend new technologies
- Perform system backups and recovery
Education
Cornell University, Ithaca, New York
Master of Science in Computer Engineering, March, 2012
Cornell University, Ithaca, New York
Bachelor of Science in Network Security, March, 2008
Skills
Planning
Decision Making
Self-Motivation
Analytical
Software Troubleshooting
Virtualization
Data Recovery
Cloud Computing
Employment history
Lead Support Technician, Oracle Redwood City, California
December 2018 – Present
- Research and recommend new technologies
- Provide training and guidance to users
- Identify and resolve system problems
Support Technician, Oracle Redwood City, California
June 2017 – November 2018
- Monitor system performance
- Research and recommend new technologies
- Identify and resolve system problems
Jr. Support Technician, Google Mountain View, California
December 2016 – May 2017
- Document technical issues and solutions
- Research and recommend new technologies
- Provide training and guidance to users
Education
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Computer Information Systems, October, 2016
Skills
Analytical
Risk Management
Documentation
Emotional Intelligence
Cloud Computing
IT Support
Scripting
Networking
Professional Summary
Highly motivated and experienced Support Technician with a passion for problem solving and troubleshooting in the Information Technology (IT) field. Skilled in providing technical assistance to customers, installing and configuring hardware and software, and resolving complex technical issues.
Employment history
Lead Support Technician, IBM San Francisco, California
August 2009 – Present
- Create user accounts and manage user access
- Identify and resolve system problems
- Respond to help desk requests
Support Technician, Oracle Redwood City, California
August 2008 – July 2009
- Monitor system performance
- Identify and resolve system problems
- Develop and maintain system and network security
Entry Level Support Technician, HP Palo Alto, California
January 2008 – July 2008
- Respond to help desk requests
- Develop and maintain system and network security
- Identify and resolve system problems
Education
University of Texas at Austin, Austin, Texas
Master of Science in Computer Information Systems, November, 2007
University of Texas at Austin, Austin, Texas
Bachelor of Science in Software Engineering, November, 2003
Skills
Training
Visualization
Risk Management
Networking
Operating Systems
Software Troubleshooting
Virtualization
Database Administration
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support technician Job Descriptions; Explained
If you're applying for an support technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
6
support technician
- Duties included answering customer support phone lines.
- Helped customers troubleshoot issues in an effective and timely manner.
- Worked closely with other support reps, and collaborated with implementation and database admins on issues that required attention.
- Gathered an in-depth understanding of eEMS on both the front and back ends.
- Worked with step by step guides and followed directions to resolve issues as quickly as possible.
- Learned and operated QuickBooks in order to help clients run payroll and trouble shoot issues with the QB Sync Tool.
7
support technician
- Maintain records of daily data communication transactions, problems and remedial actions taken, or in
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.stallation activities.
- Basic maintenance and cleaning of amusement equipment.
- Work with senior staff to address more complex electrical and mechanical issues with amusement equipment.
8
support technician
- Provide assistance to customers who need help with software issues with their Apple devices
- Unlocking disabled devices
- Replacing damaged devices
- Troubleshooting hardware issues
9
support technician
- Phone support for 2 in house applications and cash registers.
- Assisted users with many different problems, whether it was helping them find the “any” key or solving a complex cash register issue.
- Conducted training sessions to teach the reps how to use the software and cash registers.
- Tested new versions and software upgrades and report bugs to the Applications Analyst.
10
support technician
- Set-up and installing of computers.
- Troubleshooting all desktop complications.
- Terminal Server Experience.
- Installing of ISDN Modems.
- Software Installations.
- Reconstructing of computers.
- Stocktaking and controlling.
support technician Job Skills
For an support technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Data Backup
- Data Recovery
- Network Security
- Cybersecurity
- Operating Systems
- System Administration
- Hardware Troubleshooting
- Software Troubleshooting
- Cloud Computing
- Programming
- Scripting
- Networking
- Virtualization
- Database Administration
- IT Support
- Mobile Device Support
- Network Protocols
- System Monitoring
- Firewall Administration
- Troubleshooting.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your support technician Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Tom Young 601 Valley View Drive, Harlowton, MT 59036
Employment history
Senior Support Technician, Dell Technologies Round Rock, Texas
February 2016 – Present
- Maintain inventory of hardware and software
- Develop and maintain system and network security
- Troubleshoot hardware and software issues
Support Technician, Google Mountain View, California
September 2014 – January 2016
- Install, configure and maintain computer systems and networks
- Troubleshoot hardware and software issues
- Assist in system upgrades and security patches
Jr. Support Technician, HP Palo Alto, California
March 2013 – August 2014
Education
University of Michigan, Ann Arbor, Michigan
Master of Science in Computer Science, February, 2013
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Software Engineering, February, 2009
Skills
Networking
Quality Assurance
Business Acumen
Listening
Cybersecurity
Software Troubleshooting
Scripting
Cloud Computing
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your support technician Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Support Technician, Oracle Redwood City, California
May 2018 – May 2022
- Develp and maintain system and network security
- Assit in system upgrades and security patches
- Monitor sytem performance
Associate Support Technician, Accenture New York, New York
December 2016 – April 2018
- Creat user accounts and manage user access
- Provied technical support to users
- Moniter security systems and alert managment of any potential threats
Junior Support Technician, HP Palo Alto, California
May 2016 – November 2016
- Develp and maintain system and network security
- Trouble-shoot hardware and software issues
- Respond to help-desk requests
Education
University of California, Berkeley, California
Certified Information Systems Auditor (CISA), March, 2016
Skills
Adaptability
Organization
Critical Thinking
Strategic Thinking
Data Backup
Data Recovery
Troubleshooting.
System Monitoring
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
support technician Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an support technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Support Technician
HP
Palo Alto, California
HP
Palo Alto, California
To the Recruitment Team at HP
I am excited to apply for the Senior Support Technician position at HP. As a highly skilled Support Technician with 10 years of experience in Information Technology (IT), I am confident that I can contribute significantly to your organization.
My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at HP and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.
Thank you for considering my application for the Senior Support Technician role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.
Cordially,
Isaac Irving
978-596-1632
[email protected]
Isaac Irving
Showcase your most significant accomplishments and qualifications with this cover
letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.