5 Amazing support technician Resume Examples (Updated 2023) + Skills & Job Descriptions

support technician

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support technician: Resume Samples & Writing Guide

Employment history

Senior Support Technician, Accenture New York, New York

December 2015 – Present

Maintain inventory of hardware and software
Provide technical support to users
Troubleshoot hardware and software issues

Support Technician, Accenture New York, New York

June 2015 – November 2015

Identify and resolve system problems
Maintain inventory of hardware and software
Document technical issues and solutions

Junior Support Technician, Accenture New York, New York

December 2013 – May 2015

Install, configure and maintain computer systems and networks
Troubleshoot hardware and software issues
Create user accounts and manage user access

Education

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Information Systems, November, 2013

Skills

Reliability

Financial Management

Adaptability

Written Communication

Software Troubleshooting

IT Support

Hardware Troubleshooting

Network Protocols

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Employment history

Senior Support Technician, Dell Technologies Round Rock, Texas

April 2022 – Present

Troubleshoot hardware and software issues
Research and recommend new technologies
Assist in system upgrades and security patches

Support Technician, Accenture New York, New York

October 2020 – March 2022

Develop and maintain system and network security
Monitor system performance
Assist in system upgrades and security patches

Entry Level Support Technician, Google Mountain View, California

November 2019 – October 2020

Assist in system upgrades and security patches
Install, configure and maintain computer systems and networks
Troubleshoot hardware and software issues

Education

University of Washington, Seattle, Washington

Doctor of Philosophy in Cyber Security, September, 2019

University of Washington, Seattle, Washington

Bachelor of Science in Computer Science, September, 2015

Skills

Accounting

Adaptability

Attention to Detail

Strategic Thinking

Operating Systems

Firewall Administration

Cloud Computing

Networking

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Professional Summary

Highly motivated Support Technician with extensive experience in the Information Technology field. Possesses excellent troubleshooting and problem-solving skills, as well as strong customer service and communication abilities.

Employment history

Lead Support Technician, Oracle Redwood City, California

May 2014 – Present

Document technical issues and solutions
Provide technical support to users
Identify and resolve system problems

Support Technician, Microsoft Redmond, Washington

May 2013 – April 2014

Perform system backups and recovery
Install, configure and maintain computer systems and networks
Maintain inventory of hardware and software

Jr. Support Technician, Oracle Redwood City, California

May 2012 – April 2013

Provide training and guidance to users
Research and recommend new technologies
Perform system backups and recovery

Education

Cornell University, Ithaca, New York

Master of Science in Computer Engineering, March, 2012

Cornell University, Ithaca, New York

Bachelor of Science in Network Security, March, 2008

Skills

Planning

Decision Making

Self-Motivation

Analytical

Software Troubleshooting

Virtualization

Data Recovery

Cloud Computing

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Employment history

Lead Support Technician, Oracle Redwood City, California

December 2018 – Present

Research and recommend new technologies
Provide training and guidance to users
Identify and resolve system problems

Support Technician, Oracle Redwood City, California

June 2017 – November 2018

Monitor system performance
Research and recommend new technologies
Identify and resolve system problems

Jr. Support Technician, Google Mountain View, California

December 2016 – May 2017

Document technical issues and solutions
Research and recommend new technologies
Provide training and guidance to users

Education

University of Illinois at Urbana, Champaign, Illinois

Bachelor of Science in Computer Information Systems, October, 2016

Skills

Analytical

Risk Management

Documentation

Emotional Intelligence

Cloud Computing

IT Support

Scripting

Networking

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Professional Summary

Highly motivated and experienced Support Technician with a passion for problem solving and troubleshooting in the Information Technology (IT) field. Skilled in providing technical assistance to customers, installing and configuring hardware and software, and resolving complex technical issues.

Employment history

Lead Support Technician, IBM San Francisco, California

August 2009 – Present

Create user accounts and manage user access
Identify and resolve system problems
Respond to help desk requests

Support Technician, Oracle Redwood City, California

August 2008 – July 2009

Monitor system performance
Identify and resolve system problems
Develop and maintain system and network security

Entry Level Support Technician, HP Palo Alto, California

January 2008 – July 2008

Respond to help desk requests
Develop and maintain system and network security
Identify and resolve system problems

Education

University of Texas at Austin, Austin, Texas

Master of Science in Computer Information Systems, November, 2007

University of Texas at Austin, Austin, Texas

Bachelor of Science in Software Engineering, November, 2003

Skills

Training

Visualization

Risk Management

Networking

Operating Systems

Software Troubleshooting

Virtualization

Database Administration

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support technician Job Descriptions; Explained

If you're applying for an support technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

support technician

Manage Virtual Desktops in VMware vSphere webclient.
DLs, Alpha Pagers, Mailbox creations from O365 Exchange Server.
Good understanding and experience with Enterprise networking.
Access Management for Network printer, File Shares, Storages & Security groups in AD.
Windows Server patch management, SCCM and Backup.
Assist all End users with General computer operation and desktop application software / Hardware.
Created KB Articles to help end users on “how to” topics.

support technician

Secretarial support for four (4) Conference Officers, Domestic Relations Section.
Preparing and processing a variety of legal forms including Court Orders for support and wage attachments, wage certifications, Petitions for Contempt, or Notice of Arrears.
Updates file and assembles materials for reports from information submitted by parties, employers, lawyers, and other parties.
Sort and process PACSES wage attachment batch forms.
Greets walk-in visitors, answers telephone calls from public and representatives of clients from cases.
Knowledge of confidentiality per either parties’ request.
Operation of personal computer including Microsoft Office 2019 and ability to type 60 words per minute.

support technician

Managing Security-as-a-Service platforms for clients (e.g. Kaspersky Security for Microsoft Office 365& Anti Targeted Attack Platform)
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
HTTP & SMPP API Integration with various platforms like ZOHO CRM, SAP, Manage Engine,
Answering customer support calls via shortwave radio or direct customer interaction.

support technician

Learned Incident Management.
Worked with user accounts in Active Directory.
Regular contact/dialog with users and different branches.
Developed a Powershell script that solved a problem with their O365 licensing.

support technician

Skilled in taking work orders.
Used great customer-service skills.
Experienced in Invoicing and accepting payments.
Assisted office staff with computer application questions.
Maintained inventory.

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support technician Job Skills

For an support technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Backup
Data Recovery
Network Security
Cybersecurity
Operating Systems
System Administration
Hardware Troubleshooting
Software Troubleshooting
Cloud Computing
Programming
Scripting
Networking
Virtualization
Database Administration
IT Support
Mobile Device Support
Network Protocols
System Monitoring
Firewall Administration
Troubleshooting.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your support technician Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Support Technician, Dell Technologies Round Rock, Texas

February 2016 – Present

Maintain inventory of hardware and software
Develop and maintain system and network security
Troubleshoot hardware and software issues

Support Technician, Google Mountain View, California

September 2014 – January 2016

Install, configure and maintain computer systems and networks
Troubleshoot hardware and software issues
Assist in system upgrades and security patches

Jr. Support Technician, HP Palo Alto, California

March 2013 – August 2014

Education

University of Michigan, Ann Arbor, Michigan

Master of Science in Computer Science, February, 2013

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Software Engineering, February, 2009

Skills

Networking

Quality Assurance

Business Acumen

Listening

Cybersecurity

Software Troubleshooting

Scripting

Cloud Computing

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your support technician Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Support Technician, Oracle Redwood City, California

May 2018 – May 2022

Develp and maintain system and network security
Assit in system upgrades and security patches
Monitor sytem performance

Associate Support Technician, Accenture New York, New York

December 2016 – April 2018

Creat user accounts and manage user access
Provied technical support to users
Moniter security systems and alert managment of any potential threats

Junior Support Technician, HP Palo Alto, California

May 2016 – November 2016

Develp and maintain system and network security
Trouble-shoot hardware and software issues
Respond to help-desk requests

Education

University of California, Berkeley, California

Certified Information Systems Auditor (CISA), March, 2016

Skills

Adaptability

Organization

Critical Thinking

Strategic Thinking

Data Backup

Data Recovery

Troubleshooting.

System Monitoring

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

support technician Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an support technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Support Technician
HP
Palo Alto, California

To the Recruitment Team at HP

I am excited to apply for the Senior Support Technician position at HP. As a highly skilled Support Technician with 10 years of experience in Information Technology (IT), I am confident that I can contribute significantly to your organization.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at HP and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Support Technician role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Cordially,
Isaac Irving
978-596-1632
isaac-irving@aol.com

Isaac Irving

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