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service director: Resume Samples & Writing Guide

Yolie White 625 Pine St., Caraway, AR 72419
whiteyolie66@icloud.com
933-641-5729

Professional Summary

 A highly experienced Service Director in the Hospitality field with a proven track record of delivering exceptional service and creating memorable experiences for guests. A passionate leader who is committed to providing an outstanding customer experience and creating a positive working environment. 

Employment history

Senior Service Director, Hyatt Hotels Corporation Chicago, Illinois
May 2010 – Present
  • Monitor and analyze service metrics and KPIs
  • Lead and motivate the service team to ensure customer satisfaction
  • Identify and resolve customer service issues
Service Director, Choice Hotels International Rockville, Maryland
December 2008 – May 2010
  • Identify opportunities for improvement and implement solutions
  • Identify and resolve customer service issues
  • Monitor and analyze service metrics and KPIs
Jr. Service Director, Marriott International Bethesda, Maryland
June 2008 – November 2008
  • Develop and implement service standards and procedures
  • Monitor customer feedback and trends and respond accordingly
  • Identify opportunities for improvement and implement solutions

Education

University of San Francisco, San Francisco, California
Doctor of Philosophy in Food Service Management, April, 2008
University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality and Tourism Management, April, 2004

Skills

Decision Making
Flexibility
Negotiation
Troubleshooting
Computer Literacy
Reporting
Troubleshooting
Project Management

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Cal Green 609 Laurel St., Raymer, CO 80742
calgreen50@icloud.com
720-102-3398

Employment history

Lead Service Director, Choice Hotels International Rockville, Maryland
October 2015 – Present
  • Develop and implement customer service initiatives
  • Identify opportunities for improvement and implement solutions
  • Identify and resolve customer service issues
Associate Service Director, Marriott International Bethesda, Maryland
October 2014 – September 2015
  • Ensure compliance with all relevant laws and regulations
  • Monitor and evaluate staff performance and provide feedback
  • Manage the day-to-day operations of the hospitality service team
Entry Level Service Director, Marriott International Bethesda, Maryland
October 2013 – September 2014
  • Maintain and monitor budgets and costs
  • Develop and implement marketing strategies to promote services
  • Develop and maintain relationships with vendors and suppliers

Education

San Diego State University, San Diego, California
Food and Beverage Management, August, 2013

Skills

Risk Management
Self-Motivation
Conflict Resolution
Communication
Risk Management
Troubleshooting
Data Analysis
Database Management
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Yolie Cooper 236 Dogwood St., Windfall City, IN 46076
cooper_yolie@inbox.com
686-617-5035

Employment history

Chief Service Director, InterContinental Hotels Group Atlanta, Georgia
May 2014 – Present
  • Monitor and analyze service metrics and KPIs
  • Develop and implement customer service initiatives
  • Ensure compliance with all relevant laws and regulations
Service Director, Marriott International Bethesda, Maryland
November 2013 – April 2014
  • Develop and implement service standards and procedures
  • Maintain and monitor budgets and costs
  • Develop and maintain relationships with vendors and suppliers
Junior Service Director, Hilton Hotels & Resorts McLean, Virginia
April 2013 – October 2013
  • Monitor and analyze service metrics and KPIs
  • Develop and implement customer service initiatives
  • Monitor customer feedback and trends and respond accordingly

Education

University of San Francisco, San Francisco, California
Master of Science in Culinary Arts, March, 2013
University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality and Tourism Management, March, 2009

Skills

Process Improvement
Supervisory
Visualization
Documentation
Quality Assurance
Financial Management
Programming.
Risk Management
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Larry Coleman 708 Woodland Drive, Finklea, SC 29569
larrycoleman76@gmail.com
619-576-7892

Employment history

Chief Service Director, Wyndham Hotels & Resorts Parsippany, New Jersey
September 2022 – Present
  • Manage the day-to-day operations of the hospitality service team
  • Develop and implement marketing strategies to promote services
  • Develop and implement customer service initiatives
Service Director, Red Lion Hotels Corporation Spokane, Washington
September 2021 – August 2022
  • Lead and motivate the service team to ensure customer satisfaction
  • Develop and maintain relationships with vendors and suppliers
  • Develop and implement marketing strategies to promote services
Entry Level Service Director, Best Western Hotels & Resorts Phoenix, Arizona
September 2020 – August 2021
  • Lead and motivate the service team to ensure customer satisfaction
  • Monitor and analyze service metrics and KPIs
  • Manage the recruitment, training and development of service staff

Education

University of Nevada, Las Vegas, Nevada
Hospitality Management, August, 2020

Skills

Mentoring
Troubleshooting
Supervisory
Planning
Systems Administration
Networking
Software Development
Database Management
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Irving Hawkins 205 Birchwood Drive, Standard, IL 61363
irving_hawkins@mail.com
701-891-8748

Professional Summary

 An experienced Service Director in the hospitality field with a proven track record of success in customer service, operations management, and team leadership. Proven ability to drive revenue, improve customer satisfaction, and create a positive work environment. 

Employment history

Lead Service Director, Wyndham Hotels & Resorts Parsippany, New Jersey
May 2010 – Present
  • Monitor and evaluate staff performance and provide feedback
  • Develop and implement customer service initiatives
  • Lead and motivate the service team to ensure customer satisfaction
Service Director, Choice Hotels International Rockville, Maryland
May 2009 – May 2010
  • Maintain and monitor budgets and costs
  • Manage the recruitment, training and development of service staff
  • Identify and resolve customer service issues
Entry Level Service Director, Hyatt Hotels Corporation Chicago, Illinois
June 2008 – May 2009
  • Monitor and analyze service metrics and KPIs
  • Develop and implement strategies to increase customer loyalty
  • Develop and implement service standards and procedures

Education

Texas Tech University, Lubbock, Texas
Doctor of Arts in Hotel and Restaurant Management, April, 2008
Texas Tech University, Lubbock, Texas
Bachelor of Science in Hospitality and Tourism Management, April, 2004

Skills

Problem Solving
Visualization
Data Analysis
Adaptability
Business Acumen
Quality Assurance
Automation
Cloud Computing
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service director Job Descriptions; Explained

If you're applying for an service director position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

service director

  • Manage Operation, Production, and Process of the 32 Bay Shop 50 Employee Service Department Staff to Delivery the Ultimate Customer Experience.
  • Hold Monthly Meetings with Service Advisors, Technicians, BDC Department and support staff to review Processes and related Technical Bulletins and any up to date Manufacturers information to assist customers and keep up to date with New Product.
  • Provide consultation/satisfaction to customer base and continue to keep Service Dealership retention at its highest.    
  • Exceed and Increase Service Department Gross Profit Objectives year over year and keep Net Profit at its highest.  Broke Records in Gross Profit and Hours Produced on multiple occasions within my tenure.
  • Control Costs and keep expenses low, while maintaining constant growth with Production and Staff.  
  • Develop a strong working Relationship with BMW North America and its representatives to manage Customer and Dealership interaction and Dealership and Manufacturer interaction.  
  • Center of Excellence Winner for 2018! 
2

service director

  • Orchestrated all aspects of Service Department operations including; workflow, training, recruiting, mentoring, and navigating escalated customer opportunities. 
  • By implementing strategies for each advisor with constant focus on driving production our store is consistently up double digits in total and CP gross year over year. 
  • Implementing a customer first mentality with every service employee to work as a team in order to deliver a flawless experience which has kept us above Region targets for the past 12 months. 
  • Restructuring the shop to a team based system which has increased cycle time and production.
3

service director

  • Set up a new company to provide facilities maintenance work for commercial and industrial buildings, HVAC and chiller system repair work.
  • Direct, coordinate, and review activities in sales and service operations.
  • Manage and provide technical support to Operation Managers.
  • Proficient in CDK, XTime, TSD Loaner, DCSNet, Auto Point MPI, myKarma, Advantage Tec, Axcessa
4

service director

  • Service Manager/Director for multiple locations.
  • Please inquire for more information on this brief work history*

service director Job Skills

For an service director position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Analysis
  • Project Management
  • Quality Assurance
  • Database Management
  • Troubleshooting
  • Technical
  • Computer Literacy
  • Risk Management
  • Business Acumen
  • Process Improvement
  • Visualization
  • Financial Management
  • Reporting
  • Strategic Thinking
  • Software Development
  • Networking
  • Systems Administration
  • Cloud Computing
  • Automation
  • Programming.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your service director Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Jake Roberts 771 Hickory St., Hugoton, KS 67951
roberts-jake@aol.com
977-596-8855

Employment history

Lead Service Director, Best Western Hotels & Resorts Phoenix, Arizona
August 2016 – May 2022
  • Identify opportunities for improvement and implement solutions
  • Monitor customer feedback and trends and respond accordingly
  • Develop and implement service standards and procedures
Service Director, Kimpton Hotels & Restaurants San Francisco, California
January 2016 – July 2016
  • Monitor and evaluate staff performance and provide feedback
  • Ensure compliance with all relevant laws and regulations
  • Monitor and analyze service metrics and KPIs
Entry Level Service Director, Marriott International Bethesda, Maryland
July 2015 – December 2015

    Education

    Cornell University, Ithaca, New York
    Master of Science in Tourism and Hospitality Management, May, 2015
    Cornell University, Ithaca, New York
    Bachelor of Science in Culinary Arts, May, 2011

    Skills

    Supervisory
    Innovation
    Training
    Adaptability
    Quality Assurance
    Programming.
    Business Acumen
    Technical

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    How to Optimize Your service director Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Steve Taylor 329 Hillside Drive, Okabena, MN 56161

    Employment history

    Senior Service Director, Hilton Hotels & Resorts McLean, Virginia
    July 2020 – Present
    • Ensure complience with all relevant law's and regulation's
    • Manage the day-to-day opertion's of the hospitality service team
    • Monitor and analyze service metric's and KPI's
    Service Director, Red Lion Hotels Corporation Spokane, Washington
    July 2019 – July 2020
    • Mange the recruitment, trainning and deveopment of service staff
    • Deveop and implement customer service initatives
    • Deveop and implement stratgies to increase customer loyality
    Entry Level Service Director, Marriott International Bethesda, Maryland
    February 2018 – July 2019
    • Idintify oppertunities for improvent and implement solutuions
    • Manage the day-to-day operatins of the hospitlity service team
    • Moniter and evalute staff performance and provide feedback.

    Education

    Cornell University, Ithaca, New York
    Bachelor of Science in Food Service Management, December, 2017

    Skills

    Problem Solving
    Business Acumen
    Database Management
    Coaching
    Financial Management
    Database Management
    Programming.
    Process Improvement

    Avoid Spelling Mistakes and Include your Contact Information

    Missing contact information prevents recruiters from understanding you're the best fit for the position.

    Key Insights
    • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
    • Make sure to use a professional email address as part of your contact information.
    • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

    service director Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an service director position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Yolie
    White     whiteyolie66@icloud.com
    933-641-5729
    625 Pine St., Caraway, AR
    72419

    Senior Service Director
    Wyndham Hotels & Resorts
    Parsippany, New Jersey

    Greetings Wyndham Hotels & Resorts Recruitment Team


    I am a results-driven Service Director with 15 years of experience in Hospitality. I am excited to submit my application for the Senior Service Director role at Wyndham Hotels & Resorts, where I believe I can make a valuable contribution to your team.


    Growing up, I always had a fascination with Hospitality Finance. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.


    Thank you for considering my application for the Senior Service Director role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


    Bests,
    Yolie White
    933-641-5729
    whiteyolie66@icloud.com

    Yolie White






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