boy

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
START YOUR RESUME NOW

service delivery manager: Resume Samples & Writing Guide

Sam Gray 52 Pine Valley Avenue, Garibaldi, OR 97118
samgray@inbox.com
740-793-3101

Employment history

Chief Service Delivery Manager, Microsoft Redmond, Washington
April 2015 – Present
  • Ensure compliance with service delivery policies and procedures
  • Coordinate with other teams to ensure successful service delivery
  • Monitor and analyze service delivery performance
Associate Service Delivery Manager, Amazon Seattle, Washington
April 2014 – April 2015
  • Manage customer relationships and ensure customer satisfaction
  • Analyze customer feedback and take corrective action
  • Develop and manage service delivery budgets
Entry Level Service Delivery Manager, Walmart Bentonville, Arkansas
May 2013 – April 2014
  • Develop and maintain service delivery documentation
  • Monitor and analyze service delivery performance
  • Monitor service delivery trends and identify opportunities for improvement

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania
Certified Medical Administrative Assistant, March, 2013

Skills

Conflict Resolution
Organization
Coaching
Financial Management
IT Infrastructure
Data Mining
Software Development
Network Design

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume
Evan Taylor 768 Highland Drive, Bradford, PA 16701
taylor-evan@icloud.com
619-340-1449

Employment history

Senior Service Delivery Manager, Google Mountain View, California
December 2023 – Present
  • Manage service delivery teams and resources
  • Monitor and report on service delivery KPIs
  • Develop and implement service delivery strategies and procedures
Service Delivery Manager, Boeing Chicago, Illinois
December 2022 – November 2023
  • Oversee the development and maintenance of service level agreements
  • Monitor service delivery trends and identify opportunities for improvement
  • Identify and resolve service delivery issues
Jr. Service Delivery Manager, Walmart Bentonville, Arkansas
June 2021 – November 2022
  • Develop and manage service delivery budgets
  • Identify and resolve service delivery issues
  • Develop and maintain service delivery documentation

Education

University of Illinois at Urbana, Urbana, Illinois
Certified Medical Transcriptionist, May, 2021

Skills

Public Speaking
Stress Management
Relationship Management.
Networking
System Administration
Cyber Security
Systems Analysis
IT Infrastructure
Build My Resume
Quentin Roberts 304 Woodland Court, Tangent, OR 97389
robertsquentin@inbox.com
894-407-8642

Employment history

Junior Service Delivery Manager, Amazon Seattle, Washington
October 2021 – August 2022
  • Develop and manage service delivery budgets
  • Coordinate with other teams to ensure successful service delivery
  • Identify and resolve service delivery issues

Education

Harvard University, Cambridge, Massachusetts
Master of Science in Health Administration, September, 2021
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Health Care Administration, September, 2017

Skills

Social Media
Analytical
Training
Problem Solving
Network Security
Systems Analysis
Data Mining
System Design
Build My Resume
Nathan Young 476 Birch St., Bells, TX 75414
youngnathan91@inbox.com
843-227-3254

Employment history

Lead Service Delivery Manager, Amazon Seattle, Washington
December 2014 – Present
  • Analyze customer feedback and take corrective action
  • Manage customer relationships and ensure customer satisfaction
  • Manage service delivery teams and resources
Service Delivery Manager, Amazon Seattle, Washington
May 2014 – November 2014
  • Develop and implement service delivery strategies and procedures
  • Oversee the development and maintenance of service level agreements
  • Develop and implement service improvement initiatives
Junior Service Delivery Manager, Apple Cupertino, California
May 2013 – April 2014
  • Develop and implement service delivery strategies and procedures
  • Ensure compliance with service delivery policies and procedures
  • Analyze customer feedback and take corrective action

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Master of Science in Nursing, March, 2013
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Nursing, April, 2009

Skills

Documentation
Stress Management
Accounting
Visualization
Data Storage
Data Mining
System Integration
Network Design
Build My Resume
Jonathan Gray 228 Countryside Drive, Gordon, AL 36343
grayjonathan97@aol.com
688-016-4072

Professional Summary

 A highly motivated and experienced Service Delivery Manager with a proven track record of success in developing and delivering customer-focused services. Possesses strong leadership and problem-solving skills, as well as excellent communication and organizational abilities. 

Employment history

Lead Service Delivery Manager, Google Mountain View, California
April 2011 – Present
  • Manage service delivery teams and resources
  • Ensure compliance with service delivery policies and procedures
  • Develop and implement service delivery strategies and procedures
Service Delivery Manager, Apple Cupertino, California
April 2010 – March 2011
  • Monitor service delivery trends and identify opportunities for improvement
  • Ensure compliance with service delivery policies and procedures
  • Identify and resolve service delivery issues
Entry Level Service Delivery Manager, JPMorgan Chase New York City, New York
October 2008 – March 2010
  • Develop and implement service improvement initiatives
  • Monitor service delivery trends and identify opportunities for improvement
  • Develop and manage service delivery budgets

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Doctor of Pharmacy, September, 2008
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Health Information Management, September, 2004

Skills

Attention to Detail
Planning
Documentation
Strategic Thinking
IT Infrastructure
System Integration
System Design
Data Storage
Use This service delivery manager Resume Template

Not in love with this template? Browse our full library of resume templates

service delivery manager
Build My Resume
Build My Resume

service delivery manager Job Descriptions; Explained

If you're applying for an service delivery manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

41

service delivery manager

  • Provided strong leadership and motivation to a team of 20-30 customer service agents to ensure productivity and quality assurance standards are consistently achieved or exceeded. 
  • Provided timely coaching to drive performance in meeting KPI’s and client metrics. Achieved an average handle time reduction of 43 seconds and 1% increase in compliance resulting in savings of $37,000.
  • Monitored business processes through error tracking and performance reporting. Reduced team FCR from 76%-72% resulting in $33,000 savings.
  • Monthly presentation of all Services recoveries during the Management Performance Review at the Business Unit.
42

service delivery manager

  • Manage 20 people and enhance them with business excellence skills for them to better understand the business and their part of it. 
  • Business Excellence focal for the program Verizon, Virgin Media
  • Deliver Reports to Service Program Managers offshore 
  • Negotiate timelines and how reports should be done properly. 
43

service delivery manager

  • Direct, plan, or implement policies, objectives, or activities of  businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
  • Analyze operations to evaluate performance or to determine areas of potential cost reduction, Ops excellence, or process innovation
  • Wide spread experience in People Management and Customer Management.
  • Adhering to SLAs of all customers, implementing RCA (Root Cause Analysis) diligently & ensuring Security/Compliance activities (APAR, PATCH MANAGEMENT) completion on-time.
44

service delivery manager

  • Responsible for management and execution of an MPS Statement of Work for multiple large accounts
  • Management of a three person Helpdesk team onsite at client’s premises (Coles)
  • Responsible for building a high trust relationship within multiple levels in the customer’s environment
  • Working in partnership with customer, becoming a credible advisor on fleet and business optimisation and sought as a key resource for resolution of unique or complex business problems
  • Responsible for the successful services delivery in such a manner that Lexmark experiences 100% customer retention.  Key metric is meeting agreed SLA
  • Primary contact and point person for general information and issue resolution, as it relates to a specific customer site
45

service delivery manager

  • Taking necessary proactive action on the ticket/scorecard analysis for problem& change requests.
  • Have taken leadership in building and implementing Service Improvement Plan (SIP) for critical customers.
  • Ensuring strict adherence to all business control process and procedure to ensure security of customer systems.
  • Assisting the team on various Technical escalations, assessing Team member’s technical capability & assisting managers by collaborating for various activities.
  • In-charge for bringing all the technical experts to a single platform for various Technical discussions / escalations.
  • Incident and Escalation Management: As the owner of the Incident, Request, Change and Escalation processes, I took the ownership of major incidents, ensure coordination of resolving parties, and performed the post-incident review or Root Cause Analysis for the encountered issues. 
  • Accountable person to make sure all processes are complied with company policies to improve productivity and efficiency to support business requirement.
1 … 7 8 9

service delivery manager Job Skills

For an service delivery manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Network Security
  • Cloud Computing
  • Network Administration
  • System Administration
  • IT Service Management
  • Data Security
  • Virtualization
  • IT Infrastructure
  • Data Storage
  • Cyber Security
  • System Design
  • System Integration
  • Software Development
  • Software Testing
  • Troubleshooting
  • Systems Analysis
  • Data Mining
  • Web Development
  • Programming
  • Network Design

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your service delivery manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Leonard Hawkins 614 Sunnyvale Avenue, Mackay, ID 83251

Employment history

Senior Service Delivery Manager, Lockheed Martin Bethesda, Maryland
March 2019 – Present
  • Analyze customer feedback and take corrective action
  • Ensure compliance with service delivery policies and procedures
  • Develop and implement service improvement initiatives
Associate Service Delivery Manager, Amazon Seattle, Washington
August 2018 – February 2019
  • Develop and implement service delivery strategies and procedures
  • Monitor service delivery trends and identify opportunities for improvement
  • Coordinate with other teams to ensure successful service delivery
Jr. Service Delivery Manager, Intel Santa Clara, California
February 2018 – July 2018

    Education

    Massachusetts Institute of Technology, Boston, Massachusetts
    Doctor of Public Health, December, 2017
    Massachusetts Institute of Technology, Boston, Massachusetts
    Bachelor of Science in Nursing, December, 2013

    Skills

    Customer Service
    Self-Motivation
    Documentation
    Coaching
    Cyber Security
    IT Service Management
    Network Security
    Data Security

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your service delivery manager Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Leonard Davis 452 Parkwood Drive, Towner, CO 81071
    leonarddavis@yandex.com
    788-682-7112

    Employment history

    Lead Service Delivery Manager, Amazon Seattle, Washington
    August 2011 – May 2022
    • Identify and reslove service delivery issues
    • Develop and maintaine service delivery documentation
    • Develop and manag service delivery budgets
    Service Delivery Manager, Boeing Chicago, Illinois
    August 2010 – July 2011
    • Develp and implement service delivry stragies and procedurs
    • Ensure complince with service delivry policys and procedurs
    • Maintain service delivery documentaion
    Jr. Service Delivery Manager, Lockheed Martin Bethesda, Maryland
    January 2010 – July 2010
    • Co-ordinate with other teams to ensuccesful service delivery
    • Manage service delivery teams & resources
    • Monitor service delivery trends & identify oppertunities for improvement.

    Education

    University of Illinois at Urbana, Urbana, Illinois
    Bachelor of Science in Health Care Administration, December, 2009

    Skills

    Self-Motivation
    Attention to Detail
    Customer Service
    Financial Management
    Programming
    Web Development
    System Administration
    Cloud Computing

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    service delivery manager Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an service delivery manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Sam
    Gray     samgray@inbox.com
    740-793-3101
    52 Pine Valley Avenue, Garibaldi, OR
    97118

    Chief Service Delivery Manager
    Apple
    Cupertino, California

    Greetings Apple Recruitment Team


    I am a passionate Service Delivery Manager with 10 years of experience in the field. I am excited to submit my application for the Chief Service Delivery Manager position at Apple, where I believe my skills and expertise would be a great asset to your team.


    My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Apple. I am eager to join a team that shares my values and work towards a common goal.


    Thank you for considering my application for the Chief Service Delivery Manager position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.


    Best regards,
    Sam Gray
    740-793-3101
    samgray@inbox.com

    Sam Gray






    CUSTOMIZE THIS COVER LETTER

    Showcase your most significant accomplishments and qualifications with this cover letter.
    Personalize this cover letter in just few minutes with our user-friendly tool!

    Related Resumes & Cover Letters

    Looking to explore other career options within the Other field?

    Check out our other resume of resume examples.

    FIND EVERYTHING YOU NEED HERE.

    IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

    last guy

    Build your Resume in 15 minutes

    Give yourself the best chance of standing out from the competition!

    Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
    CREATE MY RESUME NOW