5 Amazing rooms division manager Resume Examples (Updated 2023) + Skills & Job Descriptions

rooms division manager

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rooms division manager: Resume Samples & Writing Guide

Professional Summary

A highly motivated hospitality professional with extensive experience in rooms division management. Experienced in overseeing day-to-day operations, developing and implementing effective strategies to maximize customer satisfaction and operational efficiency.

Employment history

Senior Rooms Division Manager, InterContinental Hotels Group Atlanta, Georgia

June 2009 – Present

Develop and implement marketing strategies to promote the hotel
Ensure that all rooms are clean, comfortable and well maintained
Monitor and maintain budget and cost control

Associate Rooms Division Manager, InterContinental Hotels Group Atlanta, Georgia

November 2008 – May 2009

Participate in the development of the hotel’s strategic plan
Ensure the highest standards of customer service
Develop and implement departmental policies and procedures

Jr. Rooms Division Manager, Hilton Hotels & Resorts McLean, Virginia

December 2007 – November 2008

Participate in the development of the hotel’s strategic plan
Monitor and maintain budget and cost control
Develop and implement marketing strategies to promote the hotel

Education

University of Houston, Houston, Texas

Master of Arts in Hotel and Restaurant Management, October, 2007

University of Houston, Houston, Texas

Bachelor of Science in Tourism and Travel Management, October, 2003

Skills

Risk Management

Communication

Quality Assurance

Computer Literacy

Hotel Management

Cost Control

Budgeting

Reservation Systems

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Professional Summary

Highly experienced Rooms Division Manager in the Hospitality field, with a proven track record of exceeding customer service expectations and achieving operational excellence. Experienced in leading teams to success in a fast-paced and dynamic environment.

Employment history

Lead Rooms Division Manager, Best Western Hotels & Resorts Phoenix, Arizona

June 2011 – Present

Supervise and manage the Rooms Division staff
Develop and implement marketing strategies to promote the hotel
Develop and implement strategies to increase revenue and maximize profits

Associate Rooms Division Manager, Choice Hotels International Rockville, Maryland

November 2010 – May 2011

Ensure that all rooms are clean, comfortable and well maintained
Coordinate and manage the training of staff
Manage the daily operations of the Rooms Division, including housekeeping, front desk, and reservations

Jr. Rooms Division Manager, Red Lion Hotels Corporation Spokane, Washington

November 2009 – November 2010

Develop and implement strategies to increase revenue and maximize profits
Supervise and manage the Rooms Division staff
Develop and maintain effective working relationships with other departments

Education

Texas Tech University, Lubbock, Texas

Doctor of Philosophy in Tourism and Travel Management, October, 2009

Texas Tech University, Lubbock, Texas

Bachelor of Science in Event Planning, October, 2005

Skills

Self-Motivation

Problem Solving

Collaboration

Technical

Front Office Management

Reservation Systems

Front Desk Operations

Inventory Management

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Employment history

Lead Rooms Division Manager, Red Lion Hotels Corporation Spokane, Washington

April 2022 – Present

Monitor and analyze guest feedback and take corrective action as necessary
Ensure the highest standards of customer service
Develop and manage relationships with vendors and suppliers

Rooms Division Manager, Choice Hotels International Rockville, Maryland

September 2021 – March 2022

Develop and implement strategies to increase revenue and maximize profits
Ensure that all rooms are clean, comfortable and well maintained
Monitor and analyze guest feedback and take corrective action as necessary

Junior Rooms Division Manager, Hyatt Hotels Corporation Chicago, Illinois

April 2020 – August 2021

Ensure that all rooms are clean, comfortable and well maintained
Develop and implement marketing strategies to promote the hotel
Develop and manage relationships with vendors and suppliers

Education

University of San Francisco, San Francisco, California

Customer Service, February, 2020

Skills

Research

Mentoring

Networking

Critical Thinking

Revenue Management

Housekeeping Management

Guest Services

Yield Management

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Employment history

Lead Rooms Division Manager, Best Western Hotels & Resorts Phoenix, Arizona

February 2018 – Present

Ensure that all rooms are clean, comfortable and well maintained
Monitor and ensure compliance with all safety and security regulations
Ensure the highest standards of customer service

Associate Rooms Division Manager, Choice Hotels International Rockville, Maryland

September 2016 – January 2018

Develop and implement departmental policies and procedures
Monitor and analyze guest feedback and take corrective action as necessary
Participate in the development of the hotel’s strategic plan

Junior Rooms Division Manager, Marriott International Bethesda, Maryland

September 2015 – August 2016

Participate in the development of the hotel’s strategic plan
Ensure the highest standards of customer service
Develop and implement departmental policies and procedures

Education

Cornell University, Ithaca, New York

Bachelor of Science in Hospitality Business Management, July, 2015

Skills

Decision Making

Project Management

Listening

Risk Management

Revenue Management

Yield Management

Inventory Management

Reservation Systems

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Employment history

Jr. Rooms Division Manager, Red Lion Hotels Corporation Spokane, Washington

September 2021 – July 2022

Develop and implement departmental policies and procedures
Ensure the highest standards of customer service
Participate in the development of the hotel’s strategic plan

Education

University of Central Florida, Orlando, Florida

Doctor of Philosophy in Hospitality Business Management, August, 2021

University of Central Florida, Orlando, Florida

Bachelor of Science in Culinary Arts, August, 2017

Skills

Technical

Planning

Customer Service

Visualization

Housekeeping Management

Concierge Services

Cost Control

Food and Beverage Management

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rooms division manager Job Descriptions; Explained

If you're applying for an rooms division manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

rooms division manager

Responsible of the operation of a 239 rooms hotel, front office, housekeeping, business center, bellboys, security and spa. (110 employees)
Achieved for the last 3 years the Quality Excellence Award from IHG.
Maintained operational efficiency with proactive oversight and corrections.
Leader in the opening process of the 245 rooms hotel; managing the front office and housekeeping.

rooms division manager

Responsible of the operation of a 154 rooms hotel; front office, housekeeping, business center, security and spa (110 employees).
Achieved 2 years the Quality Excellence Award and 1 year the Torchbearer Award from IHG.
Leader in the remodeling project of rooms and publics areas of the hotel, and participate on the implementation of the new restaurant The Market.
Achieved the distinction of being one of The Leading Hotels in the World

rooms division manager

Implementation of two different Property Management systems; Merlin and Opera
Revenue Budgeting of Rooms Division (Decreased costs by 14% and Increased revenue at 9% as a Division Leader)
Oversee, develop, and implement services to ensure Customer Service needs are met (Increased Guest satisfaction by 20%)
Social Networking management
Manage Guest experiences and evolve with current trends
Develop and oversee communications within in the resort
Assume General Manager duties when GM was absent

rooms division manager

Leader in the opening process of the 222 rooms hotel, managing the front office, housekeeping and security.
Direct, plan, or implement policies, objectives, or activities of hotel operations to ensure guest satisfaction, to maximize revenue optimization, and to increase the level of service.
Review reports submitted by department heads and/or staff members to recommend approval or to suggest changes.
Appoint department heads and assign or delegate responsibilities to them.

rooms division manager

Increased Tripadvisor position from 13 to 4
Increased Upsell sales from 1.2% to 1.6% of Yearly Room Revenue
Managed and coordinated more than 30 people between Front Desk, Housekeeping and Laundry
Reduced expenses by 6% YoY, while improving guest commentaries
Increased Membership Enrollments by 20% YoY

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rooms division manager Job Skills

For an rooms division manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Front Office Management
Revenue Management
Hotel Management
Housekeeping Management
Guest Relations
Room Booking
Room Assignment
Front Desk Operations
Guest Services
Reservation Systems
Computerized Property Management Systems
Yield Management
Inventory Management
Budgeting
Cost Control
Food and Beverage Management
Event Management
Corporate Bookings
Group Bookings
Concierge Services
Hospitality Law.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your rooms division manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Rooms Division Manager, Choice Hotels International Rockville, Maryland

September 2015 – May 2022

Ensure that all rooms are clean, comfortable and well maintained
Manage the daily operations of the Rooms Division, including housekeeping, front desk, and reservations
Ensure the highest standards of customer service

Associate Rooms Division Manager, Marriott International Bethesda, Maryland

April 2014 – August 2015

Monitor and analyze guest feedback and take corrective action as necessary
Supervise and manage the Rooms Division staff
Participate in the development of the hotel’s strategic plan

Jr. Rooms Division Manager, Red Lion Hotels Corporation Spokane, Washington

October 2012 – March 2014

Education

University of Central Florida, Orlando, Florida

Master of Science in Culinary Arts, August, 2012

University of Central Florida, Orlando, Florida

Bachelor of Science in Tourism and Travel Management, August, 2008

Skills

Customer Service

Troubleshooting

Documentation

Reliability

Front Desk Operations

Yield Management

Cost Control

Hospitality Law.

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your rooms division manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Rooms Division Manager, Choice Hotels International Rockville, Maryland

December 2017 – Present

Develp and implement departmental policys and proceduers
Ensure the highest standars of customer service
Ensure that all rooms are clean, comfortabel and well maintaned

Rooms Division Manager, Hyatt Hotels Corporation Chicago, Illinois

December 2016 – December 2017

Manege the daily operations of the Rooms Division, includin housekeeping, front desk, and reservatons
Monitor and maintane inventory of supplies and equipments
Develope and manege relationships with vendors and suppliers.

Entry Level Rooms Division Manager, Best Western Hotels & Resorts Phoenix, Arizona

July 2015 – December 2016

Co-ordinate and manage the trainning of staff
Monitor and ensure complience with all safety and security regulations
Develop and maintain effictive working relationships with other departments

Education

University of San Francisco, San Francisco, California

Master of Science in Food Service Management, May, 2015

University of San Francisco, San Francisco, California

Bachelor of Science in Tourism and Travel Management, May, 2011

Skills

Visualization

Social Media

Stress Management

Networking

Group Bookings

Computerized Property Management Systems

Guest Relations

Cost Control

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

rooms division manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an rooms division manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Rooms Division Manager
Best Western Hotels & Resorts
Phoenix, Arizona

Esteemed Best Western Hotels & Resorts Hiring Team

As a Rooms Division Manager with a proven track record of success in Hospitality, I am excited to apply for the Senior Rooms Division Manager position at Best Western Hotels & Resorts. I believe that my skills and expertise would make a valuable contribution to your team.

Throughout my life, I have pursued my passion for Hotel Management and have gained experience in this field as a result. This experience has given me valuable skills such as Risk Management and Communication, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Rooms Division Manager and help your organization achieve its well determined goals.

I appreciate the opportunity to apply for the Senior Rooms Division Manager position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Cordially,
Sam Foster
794-361-6841
[email protected]

Sam Foster

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