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patient liaison: Resume Samples & Writing Guide

Jake Edwards 306 Valley View Avenue, Heppner, OR 97836
edwards_jake@aol.com
834-704-8981

Employment history

Lead Patient Liaison, Cleveland Clinic Cleveland, Ohio
December 2017 – Present
  • Ensure patient satisfaction and adherence to hospital policies
  • Collaborate with other departments to ensure patient care
  • Follow up with patients after discharge
Patient Liaison, NYU Langone Health New York City, New York
June 2017 – November 2017
  • Manage patient records and medical documentation
  • Provide excellent customer service to patients and their families
  • Respond to inquiries and complaints from patients and families
Entry Level Patient Liaison, UPMC Pittsburgh, Pennsylvania
December 2015 – May 2017
  • Ensure patient satisfaction and adherence to hospital policies
  • Coordinate patient care with other departments and physicians
  • Follow up with patients after discharge

Education

Stanford School of Medicine, Stanford, California
Master of Science in Occupational Therapy, November, 2015
Stanford School of Medicine, Stanford, California
Bachelor of Science in Health Administration, November, 2011

Skills

Database Management
Relationship Management.
Supervisory
Attention to Detail
Charting
Telephone Etiquette
Healthcare Regulations
EHR Systems

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George Taylor 705 Cherry St., Decatur City, IA 50067
taylor.george@inbox.com
709-175-3025

Professional Summary

 Highly experienced Patient Liaison with a proven track record of providing exceptional patient service in a medical setting. Skilled in developing strong relationships with patients and their families to ensure a positive experience. 

Employment history

Chief Patient Liaison, Advocate Aurora Health Chicago, Illinois
November 2013 – Present
  • Assist with patient transfers and discharges
  • Maintain a professional and friendly demeanor
  • Provide excellent customer service to patients and their families
Associate Patient Liaison, NYU Langone Health New York City, New York
May 2013 – November 2013
  • Ensure patient satisfaction and adherence to hospital policies
  • Assist with patient transfers and discharges
  • Provide excellent customer service to patients and their families
Jr. Patient Liaison, NYU Langone Health New York City, New York
December 2011 – April 2013
  • Follow up with patients after discharge
  • Assist in scheduling appointments and procedures
  • Provide education and resources to patients and families

Education

Harvard Medical School, Boston, Massachusetts
Bachelor of Science in Health Informatics, October, 2011

Skills

Communication
Mentoring
Creativity
Quality Assurance
Patient Scheduling
Insurance Verification
Coding
HIPAA Compliance
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Roy Parker 330 Country Lane, Eagle Bend, MN 56446
royparker@outlook.com
651-968-2558

Employment history

Senior Patient Liaison, Baylor Scott & White Health Dallas, Texas
February 2022 – Present
  • Collaborate with other departments to ensure patient care
  • Provide education and resources to patients and families
  • Facilitate communication between patients, families, and medical staff
Patient Liaison, UPMC Pittsburgh, Pennsylvania
July 2021 – January 2022
  • Provide education and resources to patients and families
  • Ensure patient satisfaction and adherence to hospital policies
  • Assist with patient transfers and discharges
Entry Level Patient Liaison, Baylor Scott & White Health Dallas, Texas
July 2020 – June 2021
  • Manage patient records and medical documentation
  • Assist patients with navigating the health care system
  • Follow up with patients after discharge

Education

University of Michigan Medical School, Ann Arbor, Michigan
Bachelor of Science in Nursing, June, 2020

Skills

Computer Literacy
Accounting
Listening
Documentation
Healthcare Administration
HIPAA Compliance
Documentation Accuracy
Data Entry
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Jeff Adams 596 Creek Drive, Newtown, PA 17981
adamsjeff15@gmail.com
622-727-4436

Employment history

Lead Patient Liaison, Mount Sinai Health System New York City, New York
February 2016 – Present
  • Manage patient records and medical documentation
  • Respond to inquiries and complaints from patients and families
  • Provide education and resources to patients and families
Patient Liaison, UPMC Pittsburgh, Pennsylvania
March 2015 – February 2016
  • Provide excellent customer service to patients and their families
  • Address patient billing and insurance questions
  • Facilitate communication between patients, families, and medical staff
Entry Level Patient Liaison, NYU Langone Health New York City, New York
March 2014 – February 2015
  • Address patient billing and insurance questions
  • Collaborate with other departments to ensure patient care
  • Assist with patient transfers and discharges

Education

Harvard Medical School, Boston, Massachusetts
Certified Medical Administrative Assistant, January, 2014

Skills

Technical
Mentoring
Innovation
Visualization
Charting
Patient Education.
Clinical Documentation
Medical Billing
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Ike Clark 200 Pinecrest Drive, Suncoast Estates, FL 33917
ikeclark@zoho.com
805-858-1042

Employment history

Lead Patient Liaison, Advocate Aurora Health Chicago, Illinois
July 2019 – Present
  • Assist in scheduling appointments and procedures
  • Assist with patient transfers and discharges
  • Manage patient records and medical documentation
Associate Patient Liaison, Providence St. Joseph Health Renton, Washington
February 2018 – June 2019
  • Provide education and resources to patients and families
  • Assist patients with navigating the health care system
  • Collaborate with other departments to ensure patient care
Jr. Patient Liaison, Cleveland Clinic Cleveland, Ohio
July 2017 – January 2018
  • Provide excellent customer service to patients and their families
  • Facilitate communication between patients, families, and medical staff
  • Collaborate with other departments to ensure patient care

Education

University of Pennsylvania Perelman School of Medicine, Philadelphia, Pennsylvania
Certified Medical Assistant, May, 2017

Skills

Public Speaking
Conflict Resolution
Training
Written Communication
Insurance Verification
Clinical Documentation
Coding
Documentation Accuracy
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patient liaison Job Descriptions; Explained

If you're applying for an patient liaison position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

patient liaison

  • Some authority over the PSR’s in conjunction with the PSR team lead/manager.
  • Responsible for communicating deficiencies at the front desk to front desk manager.
  • Primary facilitator of all patient complaints, feedback, and compliments.
  • Responsible for communication between front desk and technologists regarding delays.
  • Assist manager with process improvement (office workflow from patient point of view).
  • working for and on the behalf of the patient.
  • Responsible for follow-up in conjunction with manager.
2

patient liaison

  • Responsible for patient call backs after emergency room discharge for Good Samaritan Hospital  
  • Gather feedback from 200+ patients/day about experiences in the Emergency department and enter information into databases
  • Provide resources to callers and provide administrative support in continuity in care
  • Collect promoter scores for physician assistants and physicians. Worked with the EPIC electronic health records.
  • Ensure HIPAA compliance

patient liaison Job Skills

For an patient liaison position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Medical Terminology
  • HIPAA Compliance
  • Medical Billing
  • EHR Systems
  • Patient Scheduling
  • Insurance Verification
  • Clinical Documentation
  • Charting
  • Coding
  • Microsoft Office
  • Medical Recordkeeping
  • Customer Service
  • Healthcare Regulations
  • Healthcare Administration
  • Telephone Etiquette
  • Documentation Accuracy
  • Data Analysis
  • Scheduling Software
  • Patient Education.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your patient liaison Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Paul Nelson 544 Laurelwood Drive, Millersville, MO 63766

Professional Summary

 Highly experienced Patient Liaison with excellent communication and problem-solving skills. Proven ability to build strong relationships with patients, medical staff, and other stakeholders. 

Employment history

Chief Patient Liaison, Advocate Aurora Health Chicago, Illinois
April 2011 – Present
  • Assist with patient transfers and discharges
  • Facilitate communication between patients, families, and medical staff
  • Provide education and resources to patients and families
Associate Patient Liaison, UPMC Pittsburgh, Pennsylvania
November 2009 – April 2011
  • Monitor patient safety and quality of care
  • Collaborate with other departments to ensure patient care
  • Ensure patient satisfaction and adherence to hospital policies
Jr. Patient Liaison, Mount Sinai Health System New York City, New York
May 2009 – October 2009

    Education

    Mayo Clinic School of Medicine, Rochester, Minnesota
    Master of Science in Biomedical Engineering, March, 2009
    Mayo Clinic School of Medicine, Rochester, Minnesota
    Bachelor of Science in Health Administration, March, 2005

    Skills

    Adaptability
    Research
    Documentation
    Presentation
    Charting
    Data Analysis
    Patient Education.
    Customer Service

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your patient liaison Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Ernest Kelly 951 Valley View Avenue, Bricelyn, MN 56014
    kellyernest@protonmail.com
    990-523-5783

    Employment history

    Chief Patient Liaison, Mayo Clinic Rochester, Minnesota
    March 2019 – May 2022
    • Provide eductaion and resoucres to patinets and famillies
    • Adress patient billin and insurnace questions
    • Mainatin a profesional and freindly demeaner
    Associate Patient Liaison, UPMC Pittsburgh, Pennsylvania
    October 2017 – March 2019
    • Assist patients with navigatting the healthcare system
    • Address patient billin and insurance questions
    • Coordenate patient care with other departments and physicians.
    Junior Patient Liaison, Kaiser Permanente Oakland, California
    April 2016 – September 2017
    • Provide excellant customer service to patiants and their familes
    • Collaberate with other depertments to ensure patiant care
    • Assit patiants with navagating the health care system.

    Education

    University of Washington School of Medicine, Seattle, Washington
    Master of Science in Occupational Therapy, March, 2016
    University of Washington School of Medicine, Seattle, Washington
    Bachelor of Science in Medical Laboratory Science, March, 2012

    Skills

    Organization
    Listening
    Decision Making
    Teamwork
    Insurance Verification
    Data Entry
    Healthcare Regulations
    Patient Education.

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    patient liaison Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an patient liaison position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Jake
    Edwards     edwards_jake@aol.com
    834-704-8981
    306 Valley View Avenue, Heppner, OR
    97836

    Lead Patient Liaison
    Mount Sinai Health System
    New York City, New York

    Greetings Mount Sinai Health System Recruitment Team


    I am a passionate Patient Liaison with 8 years of experience in the Medical field. I am excited to submit my application for the Lead Patient Liaison position at Mount Sinai Health System, where I believe my skills and expertise would be a great asset to your team.


    My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Mount Sinai Health System. I am eager to join a team that shares my values and work towards a common goal.


    I appreciate the opportunity to apply for the Lead Patient Liaison position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.


    Kindest regards,
    Jake Edwards
    834-704-8981
    edwards_jake@aol.com

    Jake Edwards






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