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it support manager: Resume Samples & Writing Guide
Employment history
Entry Level It Support Manager, HP Palo Alto, California
December 2021 – September 2022
- Research and recommend new software and hardware solutions
- Monitor and maintain IT systems and networks
- Resolve user complaints
Education
Georgia Institute of Technology, Atlanta, Georgia
Master of Science in Information Systems Management, October, 2021
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Information Systems Management, October, 2017
Skills
Strategic Thinking
Adaptability
Communication
Attention to Detail
Network Administration
Software Installation
Linux
Windows Server.
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Employment history
Senior It Support Manager, HP Palo Alto, California
May 2016 – Present
- Evaluate and recommend new technologies
- Develop and implement backup and recovery plans
- Manage IT budget
Associate It Support Manager, HP Palo Alto, California
November 2015 – April 2016
- Develop and implement backup and recovery plans
- Develop and maintain IT policies and procedures
- Evaluate and recommend new technologies
Jr. It Support Manager, Amazon Seattle, Washington
April 2015 – October 2015
- Ensure security of IT systems
- Troubleshoot hardware, software and network issues
- Manage IT staff
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Master of Science in Network Security, March, 2015
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Network Engineering, March, 2011
Skills
Reliability
Documentation
Organization
Process Improvement
Technical Support
DHCP
Network Security
Software Installation
Employment history
Chief It Support Manager, HP Palo Alto, California
January 2016 – Present
- Provide technical support to users
- Monitor performance of IT systems
- Manage IT projects
Associate It Support Manager, Microsoft Redmond, Washington
August 2014 – December 2015
- Provide technical support to users
- Develop and implement IT strategies
- Ensure compliance with applicable laws and regulations
Jr. It Support Manager, Google Mountain View, California
February 2013 – July 2014
- Ensure compliance with applicable laws and regulations
- Provide technical support to users
- Manage IT budget
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Certified Cloud Security Professional (CCSP), December, 2012
Skills
Computer Literacy
Coaching
Networking
Attention to Detail
Data Backup
Operating Systems
Hardware Installation
Network Troubleshooting
Professional Summary
Experienced IT Support Manager with a passion for providing excellent customer service and technical support. Proven success in developing, deploying, and managing IT systems and networks to ensure exceptional service and reliability.
Employment history
Chief It Support Manager, Dell Technologies Round Rock, Texas
August 2014 – Present
- Evaluate and recommend new technologies
- Research and recommend new software and hardware solutions
- Monitor performance of IT systems
Associate It Support Manager, IBM San Francisco, California
March 2013 – July 2014
- Manage IT budget
- Develop and implement backup and recovery plans
- Manage IT staff
Entry Level It Support Manager, Google Mountain View, California
September 2011 – February 2013
- Develop and implement backup and recovery plans
- Monitor and maintain IT systems and networks
- Ensure security of IT systems
Education
University of California, Berkeley, California
Doctor of Philosophy in Cyber Security, July, 2011
University of California, Berkeley, California
Bachelor of Science in Information Technology, August, 2007
Skills
Coaching
Organization
Troubleshooting
Professionalism
Network Troubleshooting
DHCP
IT Infrastructure
Security
Professional Summary
A highly experienced IT Support Manager with a proven track record of providing exceptional technical support and project management to ensure successful operations. Proactive in identifying and resolving technical issues and committed to delivering quality customer service.
Employment history
Lead It Support Manager, Intel Santa Clara, California
August 2013 – Present
- Resolve user complaints
- Ensure compliance with applicable laws and regulations
- Develop and maintain IT policies and procedures
Associate It Support Manager, Apple Cupertino, California
February 2012 – July 2013
- Provide technical support to users
- Ensure security of IT systems
- Monitor and maintain IT systems and networks
Jr. It Support Manager, IBM San Francisco, California
August 2011 – January 2012
- Evaluate and recommend new technologies
- Provide technical support to users
- Develop and implement backup and recovery plans
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Certified Cloud Security Professional (CCSP), June, 2011
Skills
Networking
Stress Management
Quality Assurance
Documentation
Windows Server.
IT Infrastructure
Hardware Installation
System Administration
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it support manager Job Descriptions; Explained
If you're applying for an it support manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
it support manager
- Assist with the set up of NRO and being prepared for any support needed
- Managed all incoming troubleshooting issues via email, tickets, or calls and prioritized via urgency
- Worked on finding and reviewing vendors for multiple troubleshooting issues
- Was on call 24/7 for any major incidents
- Always available for last minute emergencies at restaurants
- Monitor performance of team members, providing performance feedback
2
it support manager
- Build and manage IT support environment including escalation practices to provide efficient and timely support
- Manage daily operations of IT Service Desk, Field Technicians and applications support.
- Address complicated support issues that are escalated by team members
- Manages the End User Support teams with regards to performance evaluations, promotions, training, hiring and disciplinary responsibilities, Evolve and improve the ticketing system based on trends.
- Coordinate with desktop and telecom technicians to achieve service and project delivery targets.
- Conduct regular meetings with teams to review status of IT services
- Assist in policy and procedure development
3
it support manager
- Install and perform minor repairs to hardware, software, or networking equipment, following design or installation specifications.
- Install and perform networking software and equipment such as Windows Server, Cabling, Servers, Setup Router, Switch and Server, Wireless Networking specialist (Cisco Routing and Switching, CCNA, CCNP, LAN/WAN, TCP/IP, VLANS, DHCP).
- Interact with Department heads to understand user requirements.
- Conduct regular meetings with Senior leadership to review trends, issues and gain feedback on support performance.
4
it support manager
- Project Manager for IT Deployments.
- Point of Contact for vendors.
- Knowledge-base development.
- Train staff on operational procedures and troubleshooting techniques
- Create client facing communication to address service outages, system upgrades and general IT informational announcements
- Gather and analyze metrics to benchmark the end user support team workload/performance and identify trends and issues
- Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity
it support manager Job Skills
For an it support manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Network Administration
- Operating Systems
- Technical Support
- Troubleshooting
- System Administration
- Hardware Installation
- Software Installation
- Security
- Data Backup
- Cloud Computing
- Virtualization
- Network Security
- IT Infrastructure
- System Monitoring
- Active Directory
- Scripting
- Network Troubleshooting
- DNS
- DHCP
- Linux
- Windows Server.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your it support manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Quentin Richards
36 Laurel St., Warsaw, MO 65355Employment history
Senior It Support Manager, Accenture New York, New York
May 2021 – May 2022
- Evaluate and recommend new technologies
- Ensure compliance with applicable laws and regulations
- Research and recommend new software and hardware solutions
It Support Manager, Amazon Seattle, Washington
November 2020 – April 2021
- Evaluate and recommend new technologies
- Manage IT staff
- Troubleshoot hardware, software and network issues
Junior It Support Manager, Apple Cupertino, California
April 2020 – October 2020
- Manage IT budget
- Develop and implement IT strategies
- Ensure security of IT systems
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Certified Information Security Manager (CISM), February, 2020
Skills
Reliability
Adaptability
Emotional Intelligence
Stress Management
DNS
Network Security
Virtualization
Troubleshooting
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your it support manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief It Support Manager, Accenture New York, New York
December 2020 – Present
- Mointor performance of IT systems
- Provide technichal support to users
- Manage IT budjet
Associate It Support Manager, Intel Santa Clara, California
December 2019 – November 2020
- Develp and implement backup and recvery plans
- Ensure complicance with applicable laws and regulations
- Reslove user compliants
Jr. It Support Manager, HP Palo Alto, California
December 2018 – December 2019
- ""I went to the store and bought a new hat.
- I went too the store an bought a new hat.
Education
University of California, Berkeley, California
Bachelor of Science in Information Systems, November, 2018
Skills
Computer Literacy
Database Management
Reliability
Training
Operating Systems
Network Security
Data Backup
DHCP
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
it support manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an it support manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate It Support Manager
IBM
San Francisco, California
IBM
San Francisco, California
To the Hiring Team at IBM
I am a highly motivated and experienced It Support Manager with 2 years of experience in Information Technology (IT). I am excited to apply for the Associate It Support Manager position at IBM, where I am confident that I can contribute to your organization's success.
Throughout my life, I have been passionate about Software Development and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Information Technology (IT), has given me the opportunity to develop my skills in Strategic Thinking and Adaptability, which I am excited to apply to the role at IBM. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Your time is appreciated,
Sam Miller
901-747-9198
[email protected]
Sam Miller
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.