5 Amazing it support manager Resume Examples (Updated 2023) + Skills & Job Descriptions

it support manager

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it support manager: Resume Samples & Writing Guide

Employment history

Entry Level It Support Manager, HP Palo Alto, California

December 2021 – September 2022

Research and recommend new software and hardware solutions
Monitor and maintain IT systems and networks
Resolve user complaints

Education

Georgia Institute of Technology, Atlanta, Georgia

Master of Science in Information Systems Management, October, 2021

Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Science in Information Systems Management, October, 2017

Skills

Strategic Thinking

Adaptability

Communication

Attention to Detail

Network Administration

Software Installation

Linux

Windows Server.

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Employment history

Senior It Support Manager, HP Palo Alto, California

May 2016 – Present

Evaluate and recommend new technologies
Develop and implement backup and recovery plans
Manage IT budget

Associate It Support Manager, HP Palo Alto, California

November 2015 – April 2016

Develop and implement backup and recovery plans
Develop and maintain IT policies and procedures
Evaluate and recommend new technologies

Jr. It Support Manager, Amazon Seattle, Washington

April 2015 – October 2015

Ensure security of IT systems
Troubleshoot hardware, software and network issues
Manage IT staff

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania

Master of Science in Network Security, March, 2015

Carnegie Mellon University, Pittsburgh, Pennsylvania

Bachelor of Science in Network Engineering, March, 2011

Skills

Reliability

Documentation

Organization

Process Improvement

Technical Support

DHCP

Network Security

Software Installation

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Employment history

Chief It Support Manager, HP Palo Alto, California

January 2016 – Present

Provide technical support to users
Monitor performance of IT systems
Manage IT projects

Associate It Support Manager, Microsoft Redmond, Washington

August 2014 – December 2015

Provide technical support to users
Develop and implement IT strategies
Ensure compliance with applicable laws and regulations

Jr. It Support Manager, Google Mountain View, California

February 2013 – July 2014

Ensure compliance with applicable laws and regulations
Provide technical support to users
Manage IT budget

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania

Certified Cloud Security Professional (CCSP), December, 2012

Skills

Computer Literacy

Coaching

Networking

Attention to Detail

Data Backup

Operating Systems

Hardware Installation

Network Troubleshooting

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Professional Summary

Experienced IT Support Manager with a passion for providing excellent customer service and technical support. Proven success in developing, deploying, and managing IT systems and networks to ensure exceptional service and reliability.

Employment history

Chief It Support Manager, Dell Technologies Round Rock, Texas

August 2014 – Present

Evaluate and recommend new technologies
Research and recommend new software and hardware solutions
Monitor performance of IT systems

Associate It Support Manager, IBM San Francisco, California

March 2013 – July 2014

Manage IT budget
Develop and implement backup and recovery plans
Manage IT staff

Entry Level It Support Manager, Google Mountain View, California

September 2011 – February 2013

Develop and implement backup and recovery plans
Monitor and maintain IT systems and networks
Ensure security of IT systems

Education

University of California, Berkeley, California

Doctor of Philosophy in Cyber Security, July, 2011

University of California, Berkeley, California

Bachelor of Science in Information Technology, August, 2007

Skills

Coaching

Organization

Troubleshooting

Professionalism

Network Troubleshooting

DHCP

IT Infrastructure

Security

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Professional Summary

A highly experienced IT Support Manager with a proven track record of providing exceptional technical support and project management to ensure successful operations. Proactive in identifying and resolving technical issues and committed to delivering quality customer service.

Employment history

Lead It Support Manager, Intel Santa Clara, California

August 2013 – Present

Resolve user complaints
Ensure compliance with applicable laws and regulations
Develop and maintain IT policies and procedures

Associate It Support Manager, Apple Cupertino, California

February 2012 – July 2013

Provide technical support to users
Ensure security of IT systems
Monitor and maintain IT systems and networks

Jr. It Support Manager, IBM San Francisco, California

August 2011 – January 2012

Evaluate and recommend new technologies
Provide technical support to users
Develop and implement backup and recovery plans

Education

Massachusetts Institute of Technology, Boston, Massachusetts

Certified Cloud Security Professional (CCSP), June, 2011

Skills

Networking

Stress Management

Quality Assurance

Documentation

Windows Server.

IT Infrastructure

Hardware Installation

System Administration

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it support manager Job Descriptions; Explained

If you're applying for an it support manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

it support manager

Assist with the set up of NRO and being prepared for any support needed
Managed all incoming troubleshooting issues via email, tickets, or calls and prioritized via urgency
Worked on finding and reviewing vendors for multiple troubleshooting issues
Was on call 24/7 for any major incidents
Always available for last minute emergencies at restaurants
Monitor performance of team members, providing performance feedback

it support manager

Build and manage IT support environment including escalation practices to provide efficient and timely support
Manage daily operations of IT Service Desk, Field Technicians and applications support.
Address complicated support issues that are escalated by team members
Manages the End User Support teams with regards to performance evaluations, promotions, training, hiring and disciplinary responsibilities, Evolve and improve the ticketing system based on trends.
Coordinate with desktop and telecom technicians to achieve service and project delivery targets.
Conduct regular meetings with teams to review status of IT services
Assist in policy and procedure development

it support manager

Install and perform minor repairs to hardware, software, or networking equipment, following design or installation specifications.
Install and perform networking software and equipment such as Windows Server, Cabling, Servers, Setup Router, Switch and Server, Wireless Networking specialist (Cisco Routing and Switching, CCNA, CCNP, LAN/WAN, TCP/IP, VLANS, DHCP).
Interact with Department heads to understand user requirements.
Conduct regular meetings with Senior leadership to review trends, issues and gain feedback on support performance.

it support manager

Project Manager for IT Deployments.
Point of Contact for vendors.
Knowledge-base development.
Train staff on operational procedures and troubleshooting techniques
Create client facing communication to address service outages, system upgrades and general IT informational announcements
Gather and analyze metrics to benchmark the end user support team workload/performance and identify trends and issues
Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity

it support manager Job Skills

For an it support manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Network Administration
Operating Systems
Technical Support
Troubleshooting
System Administration
Hardware Installation
Software Installation
Security
Data Backup
Cloud Computing
Virtualization
Network Security
IT Infrastructure
System Monitoring
Active Directory
Scripting
Network Troubleshooting
DNS
DHCP
Linux
Windows Server.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your it support manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior It Support Manager, Accenture New York, New York

May 2021 – May 2022

Evaluate and recommend new technologies
Ensure compliance with applicable laws and regulations
Research and recommend new software and hardware solutions

It Support Manager, Amazon Seattle, Washington

November 2020 – April 2021

Evaluate and recommend new technologies
Manage IT staff
Troubleshoot hardware, software and network issues

Junior It Support Manager, Apple Cupertino, California

April 2020 – October 2020

Manage IT budget
Develop and implement IT strategies
Ensure security of IT systems

Education

Massachusetts Institute of Technology, Boston, Massachusetts

Certified Information Security Manager (CISM), February, 2020

Skills

Reliability

Adaptability

Emotional Intelligence

Stress Management

DNS

Network Security

Virtualization

Troubleshooting

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your it support manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief It Support Manager, Accenture New York, New York

December 2020 – Present

Mointor performance of IT systems
Provide technichal support to users
Manage IT budjet

Associate It Support Manager, Intel Santa Clara, California

December 2019 – November 2020

Develp and implement backup and recvery plans
Ensure complicance with applicable laws and regulations
Reslove user compliants

Jr. It Support Manager, HP Palo Alto, California

December 2018 – December 2019

""I went to the store and bought a new hat.
I went too the store an bought a new hat.

Education

University of California, Berkeley, California

Bachelor of Science in Information Systems, November, 2018

Skills

Computer Literacy

Database Management

Reliability

Training

Operating Systems

Network Security

Data Backup

DHCP

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

it support manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an it support manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Associate It Support Manager
IBM
San Francisco, California

To the Hiring Team at IBM

I am a highly motivated and experienced It Support Manager with 2 years of experience in Information Technology (IT). I am excited to apply for the Associate It Support Manager position at IBM, where I am confident that I can contribute to your organization's success.

Throughout my life, I have been passionate about Software Development and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Information Technology (IT), has given me the opportunity to develop my skills in Strategic Thinking and Adaptability, which I am excited to apply to the role at IBM. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Your time is appreciated,
Sam Miller
901-747-9198
millersam@mail.com

Sam Miller

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