5 Amazing hotel reservation agent Resume Examples (Updated 2023) + Skills & Job Descriptions

You have years of experience helping travelers get the most out of their stays, but if you don't have a good resume to back up that experience, getting an interview can be tough. Even with a degree in hotel and hospitality management and knowledge of Cloudbeds software, you may find difficulty expressing your top skills without the help of a good hotel reservation agent resume. Once you know what recruiters are looking for, you can write a resume to match. These days, most hiring managers don't have a lot of time to look over each resume in depth. They need good information quickly, which is why you should always aim to include skills relevant to the job, such as the ability to communicate positively with both clients and hotel staff and experience in upselling rooms and accommodations. No matter where you are on your career path, you need professional assistance to create a resume that turns heads and fills hotel beds. Let our resume examples be your guide.

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hotel reservation agent: Resume Samples & Writing Guide

Employment history

Lead Hotel Reservation Agent, Hilton Hotels & Resorts McLean, Virginia

December 2016 – Present

Follow up with customers to ensure satisfaction with their stay
Ensure compliance with hotel policies and procedures
Develop and maintain positive relationships with customers

Hotel Reservation Agent, Hyatt Hotels Corporation Chicago, Illinois

December 2015 – November 2016

Update customer profiles and preferences in the reservation system
Maintain up-to-date knowledge of hotel services, rates, and promotions
Follow up with customers to ensure satisfaction with their stay

Jr. Hotel Reservation Agent, Red Lion Hotels Corporation Spokane, Washington

June 2014 – November 2015

Ensure accuracy of customer information in reservation systems
Handle customer inquiries and resolve customer complaints in a professional manner
Handle cash and credit card transactions

Education

Texas Tech University, Lubbock, Texas

Bachelor of Science in Hospitality Management, May, 2014

Skills

Time Management

Innovation

Customer Service

Database Management

Cash Handling

Conflict Resolution

Travel Arrangements

Cross-Selling

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Employment history

Lead Hotel Reservation Agent, Kimpton Hotels & Restaurants San Francisco, California

April 2015 – Present

Follow up with customers to ensure satisfaction with their stay
Handle customer inquiries and resolve customer complaints in a professional manner
Update customer profiles and preferences in the reservation system

Hotel Reservation Agent, Marriott International Bethesda, Maryland

September 2014 – March 2015

Update customer profiles and preferences in the reservation system
Handle cash and credit card transactions
Assist guests with check-in and check-out procedures

Junior Hotel Reservation Agent, InterContinental Hotels Group Atlanta, Georgia

April 2013 – August 2014

Ensure accuracy of customer information in reservation systems
Develop and maintain positive relationships with customers
Assist guests with check-in and check-out procedures

Education

University of San Francisco, San Francisco, California

Master of Science in Hospitality Business Management, February, 2013

University of San Francisco, San Francisco, California

Bachelor of Science in Hospitality and Tourism Administration, February, 2009

Skills

Adaptability

Customer Service

Negotiation

Leadership

Computer Proficiency

Travel Arrangements

Time Management

Conflict Resolution

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Employment history

Jr. Hotel Reservation Agent, Marriott International Bethesda, Maryland

May 2022 – March 2023

Ensure accuracy of customer information in reservation systems
Develop and maintain positive relationships with customers
Provide information about local attractions, restaurants, and other activities

Education

University of Houston, Houston, Texas

Bachelor of Science in Hospitality Business Management, April, 2022

Skills

Analytical

Technical

Innovation

Planning

Multitasking

Scheduling

Bookkeeping

Customer Service

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Employment history

Chief Hotel Reservation Agent, Marriott International Bethesda, Maryland

November 2015 – Present

Follow up with customers to ensure satisfaction with their stay
Upsell hotel services and amenities to maximize revenue
Monitor and update reservation systems to ensure accurate room availability

Associate Hotel Reservation Agent, Wyndham Hotels & Resorts Parsippany, New Jersey

May 2015 – October 2015

Provide information about local attractions, restaurants, and other activities
Develop and maintain positive relationships with customers
Handle cash and credit card transactions

Jr. Hotel Reservation Agent, Red Lion Hotels Corporation Spokane, Washington

October 2014 – April 2015

Monitor and update reservation systems to ensure accurate room availability
Ensure accuracy of customer information in reservation systems
Provide information about local attractions, restaurants, and other activities

Education

University of Central Florida, Orlando, Florida

Doctor of Arts in Hotel and Restaurant Management, September, 2014

University of Central Florida, Orlando, Florida

Bachelor of Science in Culinary Arts, September, 2010

Skills

Collaboration

Relationship Management.

Project Management

Negotiation

Reservation Systems

POS Systems

Sales

Problem Solving

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Professional Summary

Highly organized and detail-oriented hospitality professional with extensive experience in hotel reservations. Adept at providing excellent customer service and ensuring a positive guest experience.

Employment history

Lead Hotel Reservation Agent, Hilton Hotels & Resorts McLean, Virginia

January 2014 – Present

Develop and maintain positive relationships with customers
Upsell hotel services and amenities to maximize revenue
Provide information about local attractions, restaurants, and other activities

Hotel Reservation Agent, Hilton Hotels & Resorts McLean, Virginia

August 2012 – January 2014

Develop and maintain positive relationships with customers
Maintain up-to-date knowledge of hotel services, rates, and promotions
Handle customer inquiries and resolve customer complaints in a professional manner

Entry Level Hotel Reservation Agent, Marriott International Bethesda, Maryland

August 2011 – July 2012

Provide customer service support over the phone and in person
Monitor and update reservation systems to ensure accurate room availability
Ensure compliance with hotel policies and procedures

Education

University of South Carolina, Columbia, South Carolina

Master of Science in Tourism and Hospitality Management, June, 2011

University of South Carolina, Columbia, South Carolina

Bachelor of Science in Culinary Arts, June, 2007

Skills

Public Speaking

Computer Literacy

Teamwork

Risk Management

Conflict Resolution

Hospitality Experience

Scheduling

Telephone Etiquette

Use This hotel reservation agent Resume Template

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hotel reservation agent Job Skills

For an hotel reservation agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Proficiency
Customer Service
Data Entry
Hospitality Experience
Bookkeeping
Reservation Systems
Telephone Etiquette
Travel Arrangements
MS Office
Cash Handling
Scheduling
POS Systems
Multitasking
Inventory Management
Conflict Resolution
Sales
Problem Solving
Cross-Selling
Forecasting
Time Management
Revenue Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your hotel reservation agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Hotel Reservation Agent, Red Lion Hotels Corporation Spokane, Washington

August 2014 – May 2022

Provide customer service support over the phone and in person
Monitor and update reservation systems to ensure accurate room availability
Assist guests with check-in and check-out procedures

Hotel Reservation Agent, InterContinental Hotels Group Atlanta, Georgia

February 2014 – July 2014

Maintain up-to-date knowledge of hotel services, rates, and promotions
Ensure accuracy of customer information in reservation systems
Update customer profiles and preferences in the reservation system

Jr. Hotel Reservation Agent, InterContinental Hotels Group Atlanta, Georgia

July 2013 – January 2014

Develop and maintain positive relationships with customers
Handle cash and credit card transactions
Handle customer inquiries and resolve customer complaints in a professional manner

Education

Johnson & Wales University, Providence, Rhode Island

Tourism and Travel Management, May, 2013

Skills

Critical Thinking

Public Speaking

Collaboration

Database Management

Travel Arrangements

Revenue Management

Scheduling

Computer Proficiency

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your hotel reservation agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Hotel Reservation Agent, Wyndham Hotels & Resorts Parsippany, New Jersey

November 2017 – Present

Upsell hotel services and ammenities to maximise revenue
Provide customer service support oer the phone and in person
Processs customer reservations and bookings in a timely manner.

Associate Hotel Reservation Agent, Hilton Hotels & Resorts McLean, Virginia

May 2016 – October 2017

Ensure accuracy of customer informations in reservation systems
Develop and maintain positive relationships with customer
Generate accurate report's to track customer data and revenues

Junior Hotel Reservation Agent, Kimpton Hotels & Restaurants San Francisco, California

May 2015 – April 2016

"I went to the store to buy some food
I went too the store too buy some food.

Education

Johnson & Wales University, Providence, Rhode Island

Master of Science in Event Planning, March, 2015

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Hospitality Business Management, March, 2011

Skills

Creativity

Problem Solving

Time Management

Listening

Multitasking

Customer Service

Telephone Etiquette

Sales

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

hotel reservation agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel reservation agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Hotel Reservation Agent
Kimpton Hotels & Restaurants
San Francisco, California

To the respected Kimpton Hotels & Restaurants Hiring Team

As a Hotel Reservation Agent with a proven track record of success in Hospitality, I am excited to apply for the Lead Hotel Reservation Agent position at Kimpton Hotels & Restaurants. I believe that my skills and expertise would make a valuable contribution to your team.

Throughout my life, I have been passionate about Food & Beverage Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Time Management and Innovation, which I am excited to apply to the role at Kimpton Hotels & Restaurants. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

I appreciate the opportunity to apply for the Lead Hotel Reservation Agent position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Cordially,
Oliver Nelson
951-788-1845
olivernelson@outlook.com

Oliver Nelson

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