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hotel front office manager: Resume Samples & Writing Guide

Zane Ingram 97 Riverbend Road, Newdale Colony, SD 57026
[email protected]
872-419-2604

Employment history

Lead Hotel Front Office Manager, Red Lion Hotels Corporation Spokane, Washington
October 2018 – Present
  • Monitor and control room inventory levels
  • Prepare and monitor the front office budget
  • Manage the check-in and check-out process for guests
Hotel Front Office Manager, Kimpton Hotels & Restaurants San Francisco, California
April 2018 – September 2018
  • Oversee the daily operations of the front office staff
  • Generate reports on guest satisfaction, occupancy rates, and other metrics
  • Monitor and maintain front office supplies and equipment
Junior Hotel Front Office Manager, Best Western Hotels & Resorts Phoenix, Arizona
October 2016 – March 2018
  • Develop and implement policies and procedures for the front office
  • Handle guest inquiries, complaints, and problems in a professional manner
  • Ensure compliance with all hotel policies, procedures, and regulations

Education

University of Nevada, Las Vegas, Nevada
Doctor of Arts in Hotel and Restaurant Management, August, 2016
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Event Planning, August, 2012

Skills

Innovation
Communication
Negotiation
Relationship Management.
Hospitality Experience
Guest Services
Data Entry
Guest Relations

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Kyle Anderson 592 Woodland Court, Powhatan, VA 23139
[email protected]
920-978-4603

Professional Summary

 A highly motivated and experienced professional in the hospitality field with a proven track record in hotel front office management. Committed to providing excellent customer service and ensuring a smooth running of the front office operations. 

Employment history

Lead Hotel Front Office Manager, Best Western Hotels & Resorts Phoenix, Arizona
June 2011 – Present
  • Ensure compliance with all hotel policies, procedures, and regulations
  • Prepare and monitor the front office budget
  • Handle guest inquiries, complaints, and problems in a professional manner
Hotel Front Office Manager, Wyndham Hotels & Resorts Parsippany, New Jersey
June 2010 – May 2011
  • Generate reports on guest satisfaction, occupancy rates, and other metrics
  • Ensure that all guests are provided with exceptional customer service
  • Monitor and control room inventory levels
Jr. Hotel Front Office Manager, InterContinental Hotels Group Atlanta, Georgia
June 2009 – May 2010
  • Generate reports on guest satisfaction, occupancy rates, and other metrics
  • Maintain accurate records of guest accounts and reservations
  • Develop and implement strategies to increase customer satisfaction

Education

University of South Carolina, Columbia, South Carolina
Food Service Management, April, 2009

Skills

Computer Literacy
Customer Service
Reliability
Presentation
Cash Handling
Event Management
Hospitality Experience
Cashiering
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Brad Ingram 874 Pleasant St., Shenandoah Junction, WV 25442
[email protected]
759-455-9522

Employment history

Entry Level Hotel Front Office Manager, Best Western Hotels & Resorts Phoenix, Arizona
August 2021 – May 2022
  • Generate reports on guest satisfaction, occupancy rates, and other metrics
  • Manage the check-in and check-out process for guests
  • Resolve customer service issues in a timely and efficient manner

Education

University of South Carolina, Columbia, South Carolina
Event Planning, June, 2021

Skills

Self-Motivation
Flexibility
Listening
Research
Microsoft Office
Event Management
Telephone Etiquette
Multi-tasking
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Cecil Edwards 425 Riverview Drive, Clay City, KY 40312
[email protected]
759-486-5212

Employment history

Chief Hotel Front Office Manager, Marriott International Bethesda, Maryland
August 2019 – Present
  • Ensure that all guests are provided with exceptional customer service
  • Develop and implement policies and procedures for the front office
  • Oversee the daily operations of the front office staff
Associate Hotel Front Office Manager, Hilton Hotels & Resorts McLean, Virginia
March 2018 – July 2019
  • Oversee the daily operations of the front office staff
  • Maintain accurate records of guest accounts and reservations
  • Develop and implement policies and procedures for the front office
Jr. Hotel Front Office Manager, InterContinental Hotels Group Atlanta, Georgia
September 2016 – February 2018
  • Ensure the front office is adequately staffed and properly trained
  • Develop and implement policies and procedures for the front office
  • Ensure compliance with all hotel policies, procedures, and regulations

Education

Texas Tech University, Lubbock, Texas
Bartending, July, 2016

Skills

Networking
Risk Management
Adaptability
Stress Management
Event Management
Front Office Software
Guest Relations
Microsoft Office
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Ulrich Irving 13 Holly Avenue, Ward, CO 80466
[email protected]
873-862-0760

Employment history

Senior Hotel Front Office Manager, Best Western Hotels & Resorts Phoenix, Arizona
February 2017 – Present
  • Ensure compliance with all hotel policies, procedures, and regulations
  • Resolve customer service issues in a timely and efficient manner
  • Develop and implement policies and procedures for the front office
Hotel Front Office Manager, Hilton Hotels & Resorts McLean, Virginia
March 2016 – January 2017
  • Maintain accurate records of guest accounts and reservations
  • Monitor front desk operations to ensure accuracy and efficiency
  • Handle guest inquiries, complaints, and problems in a professional manner
Jr. Hotel Front Office Manager, InterContinental Hotels Group Atlanta, Georgia
September 2014 – February 2016
  • Handle guest inquiries, complaints, and problems in a professional manner
  • Develop and implement strategies to increase customer satisfaction
  • Resolve customer service issues in a timely and efficient manner

Education

University of Nevada, Las Vegas, Nevada
Room Service Management, July, 2014

Skills

Planning
Relationship Management.
Training
Supervisory
Hotel Booking Systems
Front Desk
Inventory Management
Guest Services
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hotel front office manager Job Skills

For an hotel front office manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Reception
  • Front Desk
  • Hospitality Experience
  • Cash Handling
  • Guest Relations
  • Room Booking
  • Front Office Software
  • Hotel Booking Systems
  • Microsoft Office
  • Inventory Management
  • POS Systems
  • Hotel Operations
  • Data Entry
  • Scheduling
  • Multi-tasking
  • Cashiering
  • Event Management
  • Telephone Etiquette
  • Guest Services
  • Quality Control.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your hotel front office manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Gordon Martin 227 Sunset St., Ruleville, MS 38771

Employment history

Lead Hotel Front Office Manager, Wyndham Hotels & Resorts Parsippany, New Jersey
August 2016 – May 2022
  • Generate reports on guest satisfaction, occupancy rates, and other metrics
  • Prepare and monitor the front office budget
  • Monitor and control room inventory levels
Hotel Front Office Manager, Hilton Hotels & Resorts McLean, Virginia
February 2015 – July 2016
  • Manage the check-in and check-out process for guests
  • Monitor and control room inventory levels
  • Generate reports on guest satisfaction, occupancy rates, and other metrics
Junior Hotel Front Office Manager, Marriott International Bethesda, Maryland
February 2014 – January 2015
  • Ensure the front office is adequately staffed and properly trained
  • Monitor front desk operations to ensure accuracy and efficiency
  • Manage the check-in and check-out process for guests

Education

University of Houston, Houston, Texas
Master of Science in Culinary Arts, December, 2013
University of Houston, Houston, Texas
Bachelor of Science in Hospitality Business Management, January, 2009

Skills

Collaboration
Customer Service
Mentoring
Leadership
POS Systems
Guest Relations
Guest Services
Hotel Booking Systems

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your hotel front office manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Mark Ellis 76 Pinecrest Avenue, Labette, KS 67356
[email protected]
729-756-0594

Employment history

Senior Hotel Front Office Manager, InterContinental Hotels Group Atlanta, Georgia
December 2015 – Present
  • Mointor front desk operations to ensuer accurancy and efficiancy
  • Oversee the daily operatons of the front office staff
  • Develop and implemnt strategies to increase customer satifaction
Associate Hotel Front Office Manager, Red Lion Hotels Corporation Spokane, Washington
July 2014 – November 2015
  • Manege the check-in and check-out proccess for guest's
  • Ensure that all guest's are provided with exeptional customer service
  • Moniter and maintane front office supplie's and equipement
Jr. Hotel Front Office Manager, Red Lion Hotels Corporation Spokane, Washington
December 2013 – June 2014
  • "I went to the store and bought some groceries
  • I went too the store, and bought some groceries.

Education

Pennsylvania State University, University Park, Pennsylvania
Master of Science in Event Planning, November, 2013
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Hospitality and Tourism Administration, November, 2009

Skills

Accounting
Flexibility
Collaboration
Training
Hotel Operations
Reception
Hospitality Experience
Quality Control.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

hotel front office manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel front office manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Zane
Ingram [email protected]
872-419-2604
97 Riverbend Road, Newdale Colony, SD
57026

Lead Hotel Front Office Manager
Hyatt Hotels Corporation
Chicago, Illinois

Hyatt Hotels Corporation Hiring Team


I am excited to apply for the Lead Hotel Front Office Manager role at Hyatt Hotels Corporation. As a highly skilled Hotel Front Office Manager, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.


Throughout my life, I have been passionate about Hospitality Marketing and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Innovation and Communication, which I am excited to apply to the role at Hyatt Hotels Corporation. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


Thank you for considering my application for the Lead Hotel Front Office Manager role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


Your time is appreciated,
Zane Ingram
872-419-2604
[email protected]

Zane Ingram






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Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
CREATE MY RESUME NOW