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guest service agent: Resume Samples & Writing Guide

Walt Nelson 343 Laurelwood Avenue, Pinckney, MI 48169
waltnelson81@aol.com
621-320-7918

Employment history

Senior Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia
July 2014 – Present
  • Maintain cleanliness and order of the lobby, front desk, and other areas
  • Follow up with guests to ensure satisfaction
  • Provide directions and information about the area
Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California
July 2013 – June 2014
  • Manage reservations
  • Follow up with guests to ensure satisfaction
  • Respond to guest inquiries and complaints in a professional manner
Junior Guest Service Agent, Red Lion Hotels Corporation Spokane, Washington
January 2013 – June 2013
  • Provide information about services, amenities, and local attractions
  • Assist with luggage handling
  • Follow up with guests to ensure satisfaction

Education

Cornell University, Ithaca, New York
Master of Arts in Hotel and Restaurant Management, November, 2012
Cornell University, Ithaca, New York
Bachelor of Science in Event Planning, November, 2008

Skills

Negotiation
Critical Thinking
Emotional Intelligence
Coaching
Reporting
Project Management
Visualization
Risk Management

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Victor Jackson 45 Creekwood Drive, Brooklyn, MI 49230
jacksonvictor28@yahoo.com
741-921-1778

Professional Summary

 Highly experienced Guest Service Agent with a passion for providing excellent hospitality to guests. Skilled in problem solving, customer service, and building strong relationships with guests. 

Employment history

Chief Guest Service Agent, Hyatt Hotels Corporation Chicago, Illinois
August 2009 – Present
  • Assist with luggage handling
  • Provide information about services, amenities, and local attractions
  • Monitor guest check-in and check-out procedures
Guest Service Agent, Accor Hotels Dallas, Texas
February 2009 – August 2009
  • Greet and register guests
  • Ensure the safety and security of guests and their belongings
  • Maintain cleanliness and order of the lobby, front desk, and other areas
Junior Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia
February 2008 – January 2009
  • Ensure the safety and security of guests and their belongings
  • Respond to guest inquiries and complaints in a professional manner
  • Process payment transactions

Education

University of San Francisco, San Francisco, California
Master of Science in Culinary Arts, December, 2007
University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality Business Management, December, 2003

Skills

Self-Motivation
Negotiation
Technical
Visualization
Reporting
Social Media
Data Analysis
Database Management
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Quentin Miller 815 Willow Avenue, Woodward, IA 50276
quentinmiller@mail.com
618-024-2827

Employment history

Senior Guest Service Agent, Choice Hotels International Rockville, Maryland
August 2018 – Present
  • Provide excellent customer service
  • Keep accurate records of guest interactions
  • Monitor guest check-in and check-out procedures
Associate Guest Service Agent, Marriott International Bethesda, Maryland
March 2017 – August 2018
  • Ensure the safety and security of guests and their belongings
  • Greet and register guests
  • Manage reservations
Entry Level Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California
October 2015 – February 2017
  • Maintain cleanliness and order of the lobby, front desk, and other areas
  • Process payment transactions
  • Greet and register guests

Education

San Diego State University, San Diego, California
Culinary Arts, August, 2015

Skills

Social Media
Business Acumen
Process Improvement
Adaptability
Financial Management
Risk Management
Supervisory
Project Management
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Max Walker 393 Forestview Drive, Lake Wilson, MN 56151
max.walker@yahoo.com
732-633-2847

Employment history

Senior Guest Service Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
February 2021 – Present
  • Provide directions and information about the area
  • Maintain cleanliness and order of the lobby, front desk, and other areas
  • Process payment transactions
Associate Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California
February 2020 – January 2021
  • Process payment transactions
  • Provide information about services, amenities, and local attractions
  • Ensure compliance with hotel policies and procedures
Jr. Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia
August 2018 – January 2020
  • Monitor guest check-in and check-out procedures
  • Provide excellent customer service
  • Assist with luggage handling

Education

University of Nevada, Las Vegas, Nevada
Master of Science in Food Service Management, June, 2018
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Event Planning, June, 2014

Skills

Reliability
Creativity
Adaptability
Organization
Troubleshooting
Written Communication
Data Analysis
Innovation
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Quinn Moore 785 Millwood Drive, Parksville, SC 29844
quinn-moore@yandex.com
893-931-7207

Professional Summary

 A motivated and professional Guest Service Agent with extensive experience in the hospitality industry. Committed to providing excellent customer service and creating a memorable experience for all guests. 

Employment history

Lead Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia
July 2012 – Present
  • Monitor guest check-in and check-out procedures
  • Upsell services and amenities
  • Provide information about services, amenities, and local attractions
Associate Guest Service Agent, Hyatt Hotels Corporation Chicago, Illinois
January 2011 – June 2012
  • Provide excellent customer service
  • Provide information about services, amenities, and local attractions
  • Process payment transactions
Jr. Guest Service Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
July 2010 – December 2010
  • Follow up with guests to ensure satisfaction
  • Greet and register guests
  • Monitor guest check-in and check-out procedures

Education

University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality and Tourism Administration, May, 2010

Skills

Emotional Intelligence
Research
Critical Thinking
Listening
Risk Management
Visualization
Database Management
Data Analysis
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guest service agent Job Descriptions; Explained

If you're applying for an guest service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

41

guest service agent

  •  Greeting guests upon arrival and making them feel welcomed. 
  •  Being a source of information to guests on various matters such as transport and restaurant advice.
  • Diffusing conflict or tense situations with guests. 
  • Greeting visitors, and handling inquiries from the public
42

guest service agent

  • Filing, scanning, faxing, as well as typing specific documentation
  • Responsible for coordinating incoming and outgoing mail.
  • Prepare general correspondences and customer assessments as needed.
  • Occasionally works on special projects.
43

guest service agent

  • Check guest in an efficient and friendly manner using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to the guest room. Issues correct keys to the guest.
  • Checks out guest at end of stay. Ascertains guest satisfaction, collect keys, post late charges and presentes bill to guest. Settles bills accurately through credit card or cash transaction.
  • Handles all guest interactions with the highest level of hospitalitly and professionalisim, accommodating speacial request whenever possible; resolves guest complaints; assist guest in all inquiries in connection with hotel services, hours of operations, key hotel personal, in-house events directions etc. Responds to all guest request in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Utilizes a variety of computer system to check guests in out run daily reports and select and block rooms for arrival guest.
44

guest service agent

  • Check guest in and out of hotel
  • Take reservation over the phone, through emails and in person
  • Operate telephone switchboards by directing calls, and provide information
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.Perform clerical duties such as typing, proofreading, and sorting mail.
  • Supervise the work of office to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
45

guest service agent

  • Demonstrate excellent people and communication skills as the first, and sometimes only, person guests interact with.
  • Build a rapport with the guests that ensured the accommodations of their every need, giving them the best experience possible.
  • Demonstrate great written and verbal communication skills, as a great deal of our communication with guests was via email and telephone.
  • Demonstrated the ability to independently operate a front desk in circumstances of varying difficulty.
  • Always maintain a kind and pleasant disposition, with guests and coworkers.
1 … 7 8 9 10 11 … 17

guest service agent Job Skills

For an guest service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Technical
  • Data Analysis
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Risk Management
  • Supervisory
  • Process Improvement
  • Business Acumen
  • Financial Management
  • Visualization
  • Reporting
  • Innovation
  • Accounting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your guest service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Isaac Nelson 392 Riverview Avenue, Royal Kunia, HI 96797

Employment history

Jr. Guest Service Agent, Red Lion Hotels Corporation Spokane, Washington
June 2022 – March 2023

    Education

    University of San Francisco, San Francisco, California
    Master of Science in Culinary Arts, April, 2022
    University of San Francisco, San Francisco, California
    Bachelor of Science in Tourism and Travel Management, April, 2018

    Skills

    Database Management
    Documentation
    Customer Service
    Leadership
    Accounting
    Financial Management
    Business Acumen
    Troubleshooting

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your guest service agent Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Karl Wilson 799 Pinecrest Avenue, Lake Lorraine, FL 32579
    karlwilson8@gmail.com
    680-536-3171

    Employment history

    Chief Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia
    April 2011 – May 2022
    • Ensure compilance with hotel policys and procedurs
    • Provide excellant customer service
    • Respond to guest inquirys and complaints in a profesional maner
    Guest Service Agent, Accor Hotels Dallas, Texas
    September 2010 – March 2011
    • Follup with guests to ensure satisfaction
    • Proccess payment transactions
    • Moniter guest check-in and check-out proceduers
    Jr. Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia
    September 2009 – August 2010
    • Assist with luggae handling
    • Ensure complience with hotel policies and proceduers
    • Provide directoins and infomation about the area

    Education

    University of Central Florida, Orlando, Florida
    Doctor of Philosophy in Hospitality and Tourism Administration, August, 2009
    University of Central Florida, Orlando, Florida
    Bachelor of Science in Hospitality Business Management, August, 2005

    Skills

    Project Management
    Emotional Intelligence
    Collaboration
    Negotiation
    Financial Management
    Computer Literacy
    Technical
    Data Analysis

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    guest service agent Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an guest service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Walt
    Nelson     waltnelson81@aol.com
    621-320-7918
    343 Laurelwood Avenue, Pinckney, MI
    48169

    Senior Guest Service Agent
    Hyatt Hotels Corporation
    Chicago, Illinois

    Greetings Hyatt Hotels Corporation Hiring Team


    I am writing to express my interest in the Senior Guest Service Agent role at Hyatt Hotels Corporation. As a Guest Service Agent with 10 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


    My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Hyatt Hotels Corporation and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


    Thank you for considering my application for the Senior Guest Service Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.


    Thank you for your time and consideration,
    Walt Nelson
    621-320-7918
    waltnelson81@aol.com

    Walt Nelson






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