5 Amazing front desk associate Resume Examples (Updated 2023) + Skills & Job Descriptions

front desk associate

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front desk associate: Resume Samples & Writing Guide

Employment history

Chief Front Desk Associate, InterContinental Hotels Group Atlanta, Georgia

July 2016 – Present

Ensure that all safety and security measures are followed
Answer incoming calls and respond to inquiries
Assist guests with luggage and other needs

Associate Front Desk Associate, Wyndham Hotels & Resorts Parsippany, New Jersey

February 2015 – June 2016

Provide information about the hotel and local attractions
Follow hotel policies and procedures
Ensure guest satisfaction by addressing complaints and resolving issues

Jr. Front Desk Associate, Best Western Hotels & Resorts Phoenix, Arizona

February 2014 – January 2015

Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Ensure all guest requests are met in a timely manner
Maintain a professional and friendly atmosphere

Education

University of San Francisco, San Francisco, California

Master of Science in Hospitality and Tourism Administration, December, 2013

University of San Francisco, San Francisco, California

Bachelor of Science in Hospitality Business Management, December, 2009

Skills

Documentation

Data Analysis

Visualization

Quality Assurance

Visualization

Technical

Database Management

Data Analysis

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Employment history

Senior Front Desk Associate, Marriott International Bethesda, Maryland

September 2022 – Present

Assist guests with luggage and other needs
Ensure that all safety and security measures are followed
Monitor and maintain the front desk inventory

Associate Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois

April 2021 – August 2022

Ensure all guest requests are met in a timely manner
Maintain accurate records of guest information
Handle cash, credit card and room charges

Jr. Front Desk Associate, Accor Hotels Dallas, Texas

October 2019 – March 2021

Greet guests and check them in/out
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Handle cash, credit card and room charges

Education

Johnson & Wales University, Providence, Rhode Island

Doctor of Philosophy in Tourism and Travel Management, August, 2019

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Hospitality Business Management, August, 2015

Skills

Database Management

Teamwork

Critical Thinking

Adaptability

Social Media

Presentation

Process Improvement

Technical

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Professional Summary

An experienced Front Desk Associate with a passion for providing excellent customer service in the hospitality field. Skilled in problem-solving and multitasking to ensure guests experience a seamless stay.

Employment history

Chief Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois

November 2014 – Present

Ensure guest satisfaction by addressing complaints and resolving issues
Handle cash, credit card and room charges
Answer incoming calls and respond to inquiries

Associate Front Desk Associate, Accor Hotels Dallas, Texas

May 2013 – October 2014

Ensure all guest requests are met in a timely manner
Maintain accurate records of guest information
Ensure that all safety and security measures are followed

Junior Front Desk Associate, Best Western Hotels & Resorts Phoenix, Arizona

May 2012 – April 2013

Maintain accurate records of guest information
Assist guests with luggage and other needs
Provide concierge services

Education

Johnson & Wales University, Providence, Rhode Island

Doctor of Philosophy in Tourism and Hospitality Management, April, 2012

Johnson & Wales University, Providence, Rhode Island

Bachelor of Arts in Hotel and Restaurant Management, April, 2008

Skills

Innovation

Negotiation

Troubleshooting

Emotional Intelligence

Supervisory

Data Analysis

Process Improvement

Business Acumen

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Employment history

Senior Front Desk Associate, Best Western Hotels & Resorts Phoenix, Arizona

December 2020 – Present

Provide information about the hotel and local attractions
Assist guests with luggage and other needs
Answer incoming calls and respond to inquiries

Associate Front Desk Associate, Wyndham Hotels & Resorts Parsippany, New Jersey

June 2019 – November 2020

Handle cash, credit card and room charges
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Answer incoming calls and respond to inquiries

Entry Level Front Desk Associate, Choice Hotels International Rockville, Maryland

June 2018 – May 2019

Handle cash, credit card and room charges
Maintain a professional and friendly atmosphere
Ensure guest satisfaction by addressing complaints and resolving issues

Education

Johnson & Wales University, Providence, Rhode Island

Doctor of Arts in Hotel and Restaurant Management, April, 2018

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Hospitality Business Management, April, 2014

Skills

Creativity

Presentation

Leadership

Problem Solving

Reporting

Customer Service

Innovation

Process Improvement

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Employment history

Chief Front Desk Associate, Kimpton Hotels & Restaurants San Francisco, California

May 2018 – Present

Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Process guest check-outs and handle monetary transactions
Maintain accurate records of guest information

Associate Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois

November 2017 – April 2018

Follow hotel policies and procedures
Provide concierge services
Ensure guest satisfaction by addressing complaints and resolving issues

Entry Level Front Desk Associate, InterContinental Hotels Group Atlanta, Georgia

November 2016 – October 2017

Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Provide concierge services
Provide information about the hotel and local attractions

Education

San Diego State University, San Diego, California

Bachelor of Science in Culinary Arts, September, 2016

Skills

Self-Motivation

Leadership

Supervisory

Documentation

Risk Management

Presentation

Visualization

Social Media

Use This front desk associate Resume Template

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front desk associate Job Descriptions; Explained

If you're applying for an front desk associate position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

front desk associate

Greet members/customers with enthusiasm.
Provide fast and easy check-in service for members.
Maintain gym equipment on floor.
Ability to give proper tour of gym facilities.
Negtotiating of potential membership contract.

front desk associate

Track attendance, participation, or performance data related to wellness events.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
File and maintain records.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

front desk associate

Maintained a solid knowledge base of all spa products and services.
Operating multi-line phone system.
Record guest comments or complaints, referring guests to managers as necessary.
Greet and check-in guests, explaining relevant policies and answering questions about services

front desk associate

Customer service Greeting
Check-ins
check-outs
CleaningMaking sure towels, necks drapes, Stations, bathrooms, waiting area, back room for team members only were all clean and sanitary and looked clean.

front desk associate

Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings)
Has knowledge about guest rooms, locations, amenities, features, check-in and check-out procedures, and all other services offered by the hotel
Banks out at the end of the shift by following the blind drop procedures strictly
Making room reservations, log guest requests and accurately maintain the status of each reservation
Maintains a high level of professional appearance, demeanor and ethics at all times

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front desk associate Job Skills

For an front desk associate position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Troubleshooting
Quality Assurance
Database Management
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Risk Management
Supervisory
Process Improvement
Business Acumen
Financial Management
Visualization
Reporting
Innovation
Accounting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your front desk associate Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Front Desk Associate, Red Lion Hotels Corporation Spokane, Washington

April 2022 – May 2022

Maintain accurate records of guest information
Assist guests with luggage and other needs
Provide concierge services

Associate Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois

April 2021 – March 2022

Process guest check-outs and handle monetary transactions
Assist guests with luggage and other needs
Provide concierge services

Junior Front Desk Associate, Best Western Hotels & Resorts Phoenix, Arizona

September 2020 – March 2021

Education

University of Central Florida, Orlando, Florida

Event Planning, August, 2020

Skills

Professionalism

Written Communication

Financial Management

Self-Motivation

Quality Assurance

Accounting

Project Management

Computer Literacy

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your front desk associate Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly motivated professional with extensive experience in the hospitality industry. Skilled in providing excellent customer service and managing front desk operations.

Employment history

Chief Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois

September 2012 – Present

Ensure guest satisfaction by addressin complaints, and resolving issues
Maintain a professional an friendly atmosphere
Provide concierge servies

Front Desk Associate, Wyndham Hotels & Resorts Parsippany, New Jersey

September 2011 – August 2012

Folllow hotel policies and procedurs
Monitor and maintain cleanliness, sanitation, and organziation of assigned work area's
Provide concierge servies

Jr. Front Desk Associate, Choice Hotels International Rockville, Maryland

September 2010 – August 2011

Provide concierge servicess
Assist guest's with luggage's and other need's
Maintain accurrate records of guest's infomation

Education

University of Nevada, Las Vegas, Nevada

Hospitality Management, July, 2010

Skills

Collaboration

Stress Management

Attention to Detail

Relationship Management.

Technical

Visualization

Innovation

Data Analysis

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

front desk associate Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an front desk associate position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Front Desk Associate
Hyatt Hotels Corporation
Chicago, Illinois

Esteemed Hyatt Hotels Corporation Hiring Team

I am writing to express my interest in the Chief Front Desk Associate role at Hyatt Hotels Corporation. As a Front Desk Associate with 9 years of experience in Hospitality, I am confident that I have the necessary skills and expertise to succeed in this position.

Throughout my life, I have been passionate about Hospitality Marketing and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Documentation and Data Analysis, which I am excited to apply to the role at Hyatt Hotels Corporation. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

Thank you for considering my application for the Chief Front Desk Associate role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Looking forward to hearing from you,
Jonathan Robinson
813-269-0986
robinson.jonathan@gmail.com

Jonathan Robinson

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