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deskside support: Resume Samples & Writing Guide

Barry Kelly 563 Cedar Avenue, Albia, IA 52531
barry_kelly@aol.com
875-448-8879

Professional Summary

 Experienced Deskside Support professional with a strong technical background in the Information Technology field. Skilled in troubleshooting, problem solving, and customer service. 

Employment history

Senior Deskside Support, Oracle Redwood City, California
March 2014 – Present
  • Ensure security of IT systems
  • Liaise with third-party vendors
  • Manage user accounts and passwords
Associate Deskside Support, HP Palo Alto, California
March 2013 – February 2014
  • Respond to user inquiries
  • Manage user accounts and passwords
  • Liaise with third-party vendors
Entry Level Deskside Support, Dell Technologies Round Rock, Texas
September 2011 – February 2013
  • Manage user accounts and passwords
  • Ensure security of IT systems
  • Develop and implement IT policies

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Doctor of Philosophy in Computer Engineering, July, 2011
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Computer Information Systems, July, 2007

Skills

Conflict Resolution
Research
Relationship Management.
Creativity
Network Architecture
System Administration
Configuration Management
Firewall Administration

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Leonard Gray 769 Hickory St., Fulford, CO 81631
leonardgray@inbox.com
870-297-1812

Employment history

Senior Deskside Support, HP Palo Alto, California
May 2023 – Present
  • Perform hardware and software upgrades
  • Respond to user inquiries
  • Ensure security of IT systems
Deskside Support, Microsoft Redmond, Washington
November 2021 – April 2023
  • Analyze system logs
  • Troubleshoot hardware and software issues
  • Provide training to users
Entry Level Deskside Support, Microsoft Redmond, Washington
June 2020 – October 2021
  • Maintain inventory of hardware and software
  • Create and maintain technical documentation
  • Analyze system logs

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania
CompTIA Network+, April, 2020

Skills

Computer Literacy
Business Acumen
Collaboration
Listening
Network Architecture
Scripting
Network Troubleshooting
Hardware Troubleshooting
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Walt Patterson 638 Valley Drive, Forest City, NC 28043
waltpatterson@yandex.com
915-969-8042

Professional Summary

 Highly experienced Deskside Support professional in the Information Technology (IT) field, with a proven track record of providing excellent customer service and technical support. Skilled in troubleshooting, problem-solving, and resolving complex IT issues. 

Employment history

Senior Deskside Support, Intel Santa Clara, California
October 2012 – Present
  • Develop and implement IT policies
  • Respond to user inquiries
  • Troubleshoot hardware and software issues
Associate Deskside Support, Intel Santa Clara, California
May 2011 – September 2012
  • Ensure security of IT systems
  • Manage user accounts and passwords
  • Analyze system logs
Entry Level Deskside Support, Accenture New York, New York
November 2009 – April 2011
  • Troubleshoot hardware and software issues
  • Create and maintain technical documentation
  • Monitor system performance

Education

Georgia Institute of Technology, Atlanta, Georgia
Master of Science in Network Engineering, October, 2009
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Computer Engineering, October, 2005

Skills

Professionalism
Project Management
Documentation
Negotiation
Virtualization
Network Troubleshooting
System Monitoring
Operating System Installation
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Stanley Parker 688 Mountainview Drive, Woodburn, VA 22003
parkerstanley37@mail.com
625-216-9378

Professional Summary

 Skilled and knowledgeable Deskside Support with a strong background in Information Technology. Proven ability to troubleshoot, diagnose and resolve complex technical issues. 

Employment history

Chief Deskside Support, HP Palo Alto, California
March 2013 – Present
  • Create and maintain technical documentation
  • Maintain inventory of hardware and software
  • Install and configure hardware and software
Deskside Support, Oracle Redwood City, California
September 2012 – February 2013
  • Provide training to users
  • Ensure security of IT systems
  • Manage user accounts and passwords
Jr. Deskside Support, Accenture New York, New York
February 2012 – August 2012
  • Analyze system logs
  • Respond to user inquiries
  • Develop and implement IT policies

Education

University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Software Engineering, January, 2012
University of Texas at Austin, Austin, Texas
Bachelor of Science in Information Technology, January, 2008

Skills

Data Analysis
Process Improvement
Adaptability
Adaptability
Software Troubleshooting
Virtualization
System Security
Network Architecture
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Ernest Ingram 323 Cypress Road, Wheeler, TX 79096
ingramernest@hotmail.com
812-133-8274

Professional Summary

 Highly experienced Deskside Support professional with a comprehensive understanding of the Information Technology (IT) field. Skilled in troubleshooting, problem solving, and customer service. 

Employment history

Chief Deskside Support, Accenture New York, New York
April 2013 – Present
  • Provide training to users
  • Create and maintain technical documentation
  • Monitor system performance
Associate Deskside Support, Accenture New York, New York
April 2012 – March 2013
  • Liaise with third-party vendors
  • Ensure security of IT systems
  • Develop and implement IT policies
Junior Deskside Support, Apple Cupertino, California
April 2011 – March 2012
  • Provide training to users
  • Troubleshoot hardware and software issues
  • Follow established procedures and guidelines

Education

University of Texas at Austin, Austin, Texas
Master of Science in Computer Information Systems, March, 2011
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Engineering, March, 2007

Skills

Critical Thinking
Innovation
Quality Assurance
Social Media
Scripting
Active Directory
Network Troubleshooting
System Administration
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deskside support Job Skills

For an deskside support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Network Administration
  • Operating System Installation
  • Configuration Management
  • System Administration
  • Hardware Troubleshooting
  • Software Troubleshooting
  • System Monitoring
  • Data Backup
  • Disaster Recovery
  • System Security
  • Network Security
  • Network Troubleshooting
  • Network Architecture
  • Firewall Administration
  • Active Directory
  • Windows Server
  • Linux Server
  • Virtualization
  • Cloud Computing
  • Scripting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your deskside support Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Barry Quinn 259 Evergreen St., Nada, TX 77442

Employment history

Lead Deskside Support, IBM San Francisco, California
December 2017 – Present
  • Provide training to users
  • Develop and implement IT policies
  • Perform hardware and software upgrades
Associate Deskside Support, Apple Cupertino, California
December 2016 – November 2017
  • Respond to user inquiries
  • Manage user accounts and passwords
  • Liaise with third-party vendors
Junior Deskside Support, IBM San Francisco, California
December 2015 – November 2016

    Education

    University of Michigan, Ann Arbor, Michigan
    Master of Science in Information Systems, November, 2015
    University of Michigan, Ann Arbor, Michigan
    Bachelor of Science in Computer Science, November, 2011

    Skills

    Documentation
    Negotiation
    Decision Making
    Professionalism
    System Monitoring
    Firewall Administration
    Active Directory
    Data Backup

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your deskside support Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Kevin Daniels 260 Cedar Avenue, Russell, IA 50238
    kevindaniels20@protonmail.com
    947-616-2102

    Employment history

    Senior Deskside Support, IBM San Francisco, California
    December 2012 – May 2022
    • Develp and implement IT policys
    • Maintain inventroy of hardware and softwre
    • Analyse system log's
    Deskside Support, Dell Technologies Round Rock, Texas
    December 2011 – November 2012
    • Folow established proceduers and guideliens
    • Troubleshoot hardwere and softwere issue's
    • Instal and configure hardwere and softwere.
    Jr. Deskside Support, HP Palo Alto, California
    July 2010 – November 2011
    • Ensure securtiy of IT systems
    • Provide trainning to users
    • Instal and configure hardware and software

    Education

    Stanford University, Palo Alto, California
    Master of Science in Software Engineering, May, 2010
    Stanford University, Palo Alto, California
    Bachelor of Science in Information Systems, May, 2006

    Skills

    Quality Assurance
    Innovation
    Time Management
    Stress Management
    Operating System Installation
    System Security
    Windows Server
    Hardware Troubleshooting

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    deskside support Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an deskside support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Barry
    Kelly     barry_kelly@aol.com
    875-448-8879
    563 Cedar Avenue, Albia, IA
    52531

    Senior Deskside Support
    Amazon
    Seattle, Washington

    To the Recruitment Team at Amazon


    I am a highly motivated Deskside Support with 12 years of experience in Information Technology (IT). I am excited to submit my application for the Senior Deskside Support position at Amazon, where I believe my skills and expertise would be an excellent fit.


    Throughout my life, I have been passionate about Project Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Information Technology (IT), has given me the opportunity to develop my skills in Conflict Resolution and Research, which I am excited to apply to the role at Amazon. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


    I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


    Bests,
    Barry Kelly
    875-448-8879
    barry_kelly@aol.com

    Barry Kelly






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    Showcase your most significant accomplishments and qualifications with this cover letter.
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    Give yourself the best chance of standing out from the competition!

    Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
    CREATE MY RESUME NOW