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customer service assistant: Resume Samples & Writing Guide
Professional Summary
A highly motivated customer service professional with extensive experience in the Human Resources field. Possesses strong interpersonal and communication skills and a commitment to providing exceptional customer service.
Employment history
Senior Customer Service Assistant, Insperity Kingwood, Texas
February 2013 – Present
- Maintain customer records and update customer information in the database
- Prepare reports and analyze data related to HR activities
- Manage employee payroll and other records
Associate Customer Service Assistant, TriNet San Leandro, California
July 2012 – January 2013
- Resolve customer complaints and provide appropriate solutions
- Provide accurate information about company policies and procedures
- Assist in the development of HR policies and procedures
Entry Level Customer Service Assistant, Workday Pleasanton, California
February 2011 – June 2012
- Assist with employee training and development initiatives
- Provide accurate information about company policies and procedures
- Develop and maintain relationships with customers
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Human Resources Consulting, December, 2010
Skills
Mentoring
Documentation
Relationship Management.
Attention to Detail
Customer Support
Networking
Microsoft Office
Data Entry
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Employment history
Lead Customer Service Assistant, Oracle Redwood City, California
January 2019 – Present
- Monitor customer satisfaction and provide feedback to management
- Develop and maintain relationships with customers
- Provide accurate information about company policies and procedures
Associate Customer Service Assistant, Mercer New York City, New York
August 2017 – December 2018
- Monitor employee performance and provide feedback
- Assist in recruiting, interviewing and onboarding new employees
- Assist with employee training and development initiatives
Jr. Customer Service Assistant, TriNet San Leandro, California
February 2016 – July 2017
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and provide appropriate solutions
- Manage employee payroll and other records
Education
University of Minnesota, Minneapolis, Minnesota
Doctor of Business Administration in Human Resources Consulting, January, 2016
University of Minnesota, Minneapolis, Minnesota
Bachelor of Arts in Human Resources Consulting, January, 2012
Skills
Reporting
Supervisory
Flexibility
Public Speaking
Telephone Skills
Software Installation
Office 365
CRM
Employment history
Senior Customer Service Assistant, Benefitfocus Charleston, South Carolina
February 2017 – Present
- Assist with employee training and development initiatives
- Prepare reports and analyze data related to HR activities
- Manage employee payroll and other records
Customer Service Assistant, Insperity Kingwood, Texas
February 2016 – January 2017
- Resolve customer complaints and provide appropriate solutions
- Develop and maintain relationships with customers
- Respond to customer inquiries in a timely and professional manner
Jr. Customer Service Assistant, Paychex Rochester, New York
September 2014 – January 2016
- Provide accurate information about company policies and procedures
- Assist in recruiting, interviewing and onboarding new employees
- Monitor employee performance and provide feedback
Education
University of California, Berkeley, California
Doctor of Business Administration in Human Resources Management, July, 2014
University of California, Berkeley, California
Bachelor of Arts in Human Resources Administration, July, 2010
Skills
Financial Management
Written Communication
Collaboration
Adaptability
IT Support
Quality Control
CRM
MS Office
Professional Summary
A customer service-oriented professional with extensive experience in human resources. Proven ability to provide excellent customer service and foster positive relationships with clients.
Employment history
Chief Customer Service Assistant, Ultimate Software Weston, Florida
September 2012 – Present
- Assist in recruiting, interviewing and onboarding new employees
- Monitor employee performance and provide feedback
- Resolve customer complaints and provide appropriate solutions
Associate Customer Service Assistant, Paychex Rochester, New York
February 2012 – August 2012
- Prepare reports and analyze data related to HR activities
- Manage employee payroll and other records
- Coordinate employee benefits and other HR programs
Jr. Customer Service Assistant, Insperity Kingwood, Texas
February 2011 – January 2012
- Monitor customer satisfaction and provide feedback to management
- Assist in recruiting, interviewing and onboarding new employees
- Manage employee payroll and other records
Education
Georgetown University, Washington, DC
Human Resources Generalist Certificate, December, 2010
Skills
Reliability
Professionalism
Critical Thinking
Networking
Quality Control
Troubleshooting
Networking
Customer Support
Professional Summary
An experienced customer service assistant with a passion for human resources. Possesses excellent interpersonal and communication skills and a proven track record of providing outstanding customer service.
Employment history
Chief Customer Service Assistant, Workday Pleasanton, California
November 2013 – Present
- Resolve customer complaints and provide appropriate solutions
- Monitor employee performance and provide feedback
- Prepare reports and analyze data related to HR activities
Associate Customer Service Assistant, Paylocity Schaumburg, Illinois
May 2012 – October 2013
- Provide accurate information about company policies and procedures
- Assist in recruiting, interviewing and onboarding new employees
- Participate in job fairs and other recruitment events
Entry Level Customer Service Assistant, Oracle Redwood City, California
May 2011 – May 2012
- Ensure compliance with applicable laws and regulations
- Monitor customer satisfaction and provide feedback to management
- Assist with employee training and development initiatives
Education
Pennsylvania State University, University Park, Pennsylvania
Master of Science in Human Resources Leadership, April, 2011
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Human Resources Leadership, April, 2007
Skills
Collaboration
Business Acumen
Decision Making
Strategic Thinking
Office 365
Customer Support
Cloud Computing
Linux OS
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customer service assistant Job Descriptions; Explained
If you're applying for an customer service assistant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
11
customer service assistant
- General customer service
- Store supervision
- Work flow management
- General store maintenance
12
customer service assistant
- Assisting Clients
- Filing & organizing documents
- Issuing SSS & BIR receipts
- Filing and organizing bills payments
- Answering phone calls
13
customer service assistant
- To collect money charge from vehicle and ensure the amount is in accordance to vehicle classification.
- To issue vehicle classification
- To check and ensure that toll equipment is functioning
- To count and record collection and report to supervisors if any discrepancies.
14
customer service assistant
- Interact with clients on the phone and face-to-face in a professional manner
- Meet all customer needs and exceed expectations, upholding our strong reputation
- Continually expand your knowledge of our business in order to
- Suggest additional products and services of use to clients
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information
- Proactively seek solutions to problems, notifying Management when concerns arise
15
customer service assistant
- Responsible for performing counter transaction.Receive cash / check payment, & issue receipt.
- Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements.
- Replenish cash fund from Treasury, & prepare report for Treasury.
- Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards.
- Cross-sells company products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs.
- Maintains customer confidence and protects company operations by keeping information confidential.
customer service assistant Job Skills
For an customer service assistant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Customer Support
- Technical Support
- MS Office
- Microsoft Office
- Office 365
- Telephone Skills
- Problem Diagnosis
- Data Analysis
- System Administration
- Software Installation
- Troubleshooting
- Networking
- SQL
- Quality Control
- IT Support
- Salesforce
- CRM
- Windows OS
- Linux OS
- Cloud Computing
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service assistant Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Stanley King
536 Pinecrest Drive, Midvale, UT 84047Employment history
Lead Customer Service Assistant, Workday Pleasanton, California
August 2017 – Present
- Coordinate employee benefits and other HR programs
- Manage employee payroll and other records
- Resolve customer complaints and provide appropriate solutions
Customer Service Assistant, Paychex Rochester, New York
January 2017 – July 2017
- Resolve customer complaints and provide appropriate solutions
- Monitor employee performance and provide feedback
- Assist in recruiting, interviewing and onboarding new employees
Entry Level Customer Service Assistant, Oracle Redwood City, California
February 2016 – January 2017
Education
University of North Carolina at Chapel Hill, Chapel Hill, North Carolina
Doctor of Business Administration in Human Resources Administration, December, 2015
University of North Carolina at Chapel Hill, Chapel Hill, North Carolina
Bachelor of Arts in Human Resources Administration, December, 2011
Skills
Documentation
Teamwork
Professionalism
Networking
Customer Support
System Administration
MS Office
Troubleshooting
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your customer service assistant Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Customer Service Assistant, ADP Roseland, New Jersey
October 2010 – May 2022
- Mointor custmer satifaction and provide feddback to managment.
- Pariticpate in job fares and othe recruiment events.
- Respond too customer inquirys in a timely an professionl manner.
Customer Service Assistant, ADP Roseland, New Jersey
October 2009 – September 2010
- Moniter custmer satifaction and provied feedbak too management.
- Manege employe payrol nd oter recordz.
- Rezolve custmer complaintz and proviede appropriatte solutiozns.
Entry Level Customer Service Assistant, Insperity Kingwood, Texas
October 2008 – September 2009
- Assist in the developement of HR policys and proceduers.
- Assist in recruitin, interveiwing and onboarding new employess.
- Resolve custmer complants, and provide apropriate solutons.
Education
University of Illinois at Urbana, Urbana, Illinois
Bachelor of Arts in Human Resources Consulting, August, 2008
Skills
Training
Innovation
Business Acumen
Accounting
Microsoft Office
Windows OS
CRM
Software Installation
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
customer service assistant Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service assistant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Customer Service Assistant
Ultimate Software
Weston, Florida
Ultimate Software
Weston, Florida
Dear Hiring Committee
I am writing to express my interest in the Senior Customer Service Assistant role at Ultimate Software. As a Customer Service Assistant with 12 years of experience in Human Resources, I am confident that I have the necessary skills and expertise to succeed in this position.
My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Ultimate Software. I am eager to join a team that shares my values and work towards a common goal.
Thank you for considering my application for the Senior Customer Service Assistant position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Respectfully,
Roy Fox
631-052-7982
[email protected]
Roy Fox
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.