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customer service administrator: Resume Samples & Writing Guide

Nate Franklin 852 Parkview Avenue, Jerry City, OH 43437
franklin.nate@outlook.com
700-488-1438

Employment history

Lead Customer Service Administrator, Amazon Seattle, Washington
November 2021 – Present
  • Provide excellent customer service, including resolving customer issues
  • Maintain customer records in a database
  • Collaborate with other departments to ensure customer satisfaction
Associate Customer Service Administrator, Microsoft Redmond, Washington
May 2021 – October 2021
  • Manage customer service inquiries and complaints
  • Provide excellent customer service, including resolving customer issues
  • Create customer service reports and present them to management
Jr. Customer Service Administrator, Walmart Bentonville, Arkansas
November 2019 – April 2021
  • Create customer service reports and present them to management
  • Analyze customer data to identify trends and areas for improvement
  • Develop and implement customer service policies and procedures

Education

University of Texas at Austin, Austin, Texas
Bachelor of Science in Medical Technology, September, 2019

Skills

Financial Management
Stress Management
Project Management
Technical
Organizational Skills
Quality Assurance
Strategic Thinking
Decision Making

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Kyle Davis 318 Maple St., Nunda, SD 57050
daviskyle@zoho.com
951-842-8911

Professional Summary

 Dynamic customer service professional with a proven track record of success in providing excellent customer service. Experienced in resolving customer inquiries, managing customer accounts, and developing customer relationships. 

Employment history

Chief Customer Service Administrator, Intel Santa Clara, California
August 2012 – Present
  • Follow up with customers to ensure satisfaction
  • Monitor customer service metrics and performance
  • Train customer service staff on customer service policies and procedures
Customer Service Administrator, Intel Santa Clara, California
August 2011 – July 2012
  • Monitor customer service metrics and performance
  • Assist with customer service projects as needed
  • Develop customer service strategies to improve customer satisfaction
Jr. Customer Service Administrator, JPMorgan Chase New York City, New York
March 2010 – August 2011
  • Maintain customer records in a database
  • Create customer service reports and present them to management
  • Follow up with customers to ensure satisfaction

Education

University of Texas at Austin, Austin, Texas
Certified Nursing Assistant, January, 2010

Skills

Computer Literacy
Critical Thinking
Relationship Management.
Project Management
Quality Assurance
Project Management
Critical Thinking
Decision Making
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Ike Davis 316 Pinecrest Drive, Parmele, NC 27871
davis_ike@mail.com
639-942-2406

Professional Summary

 Dynamic customer service professional with a passion for delivering superior service. Experienced in resolving customer issues and providing solutions to ensure customer satisfaction. 

Employment history

Chief Customer Service Administrator, Intel Santa Clara, California
March 2012 – Present
  • Analyze customer data to identify trends and areas for improvement
  • Develop customer service campaigns to increase customer loyalty
  • Maintain customer records in a database
Associate Customer Service Administrator, Lockheed Martin Bethesda, Maryland
September 2011 – February 2012
  • Maintain customer records in a database
  • Monitor customer feedback and provide feedback to the relevant departments
  • Manage customer service inquiries and complaints
Junior Customer Service Administrator, Lockheed Martin Bethesda, Maryland
February 2011 – August 2011
  • Train customer service staff on customer service policies and procedures
  • Respond to customer inquiries and complaints in a timely manner
  • Develop customer service campaigns to increase customer loyalty

Education

University of California, Berkeley, California
Bachelor of Science in Medical Technology, December, 2010

Skills

Emotional Intelligence
Problem Solving
Public Speaking
Creativity
Problem Solving
Documentation
Networking
Decision Making
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Ernest Cooper 385 Highland Drive, Bow Mar, CO 80123
cooper_ernest@inbox.com
620-153-1776

Employment history

Senior Customer Service Administrator, Amazon Seattle, Washington
October 2022 – Present
  • Assist with customer service projects as needed
  • Develop customer service strategies to improve customer satisfaction
  • Follow up with customers to ensure satisfaction
Customer Service Administrator, Google Mountain View, California
May 2021 – September 2022
  • Assist with customer service projects as needed
  • Follow up with customers to ensure satisfaction
  • Analyze customer data to identify trends and areas for improvement
Entry Level Customer Service Administrator, Walmart Bentonville, Arkansas
October 2020 – April 2021
  • Assist with customer service projects as needed
  • Monitor customer feedback and provide feedback to the relevant departments
  • Develop customer service campaigns to increase customer loyalty

Education

University of Michigan, Ann Arbor, Michigan
Certified Medical Office Administrator, August, 2020

Skills

Process Improvement
Adaptability
Social Media
Risk Management
Critical Thinking
Project Management
Telephone Etiquette
Data Analysis
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Jonathan Young 733 Pleasant St., Lueders, TX 79533
jonathan_young@yahoo.com
993-692-0205

Employment history

Senior Customer Service Administrator, Microsoft Redmond, Washington
March 2017 – Present
  • Analyze customer data to identify trends and areas for improvement
  • Assist with customer service projects as needed
  • Create customer service reports and present them to management
Associate Customer Service Administrator, AT&T Dallas, Texas
August 2016 – February 2017
  • Follow up with customers to ensure satisfaction
  • Collaborate with other departments to ensure customer satisfaction
  • Manage customer service inquiries and complaints
Jr. Customer Service Administrator, AT&T Dallas, Texas
March 2015 – August 2016
  • Collaborate with other departments to ensure customer satisfaction
  • Provide excellent customer service, including resolving customer issues
  • Assist with customer service projects as needed

Education

University of Illinois at Urbana, Urbana, Illinois
Master of Science in Medical Science, January, 2015
University of Illinois at Urbana, Urbana, Illinois
Bachelor of Science in Occupational Therapy, January, 2011

Skills

Reliability
Database Management
Time Management
Reporting
Problem Solving
Strategic Thinking
Typing
Data Analysis
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customer service administrator Job Descriptions; Explained

If you're applying for an customer service administrator position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer service administrator

  • Reception – room booking, telephone enquiries, general queries
  • Bar work (including till operation)
  • “Cashing up” (reconciliation) of tills
  • Waiting (serving and overseeing customer’s requirements)
2

customer service administrator

  • Assisting booking and transfer activity for 3 training centres – Sydney, Melbourne & Brisbane. 
  • Meet & greet up to 30 attendees in Sydney each day. 
  • Raise invoices through Xero and dispatch on a timely basis. 
  • Liaise with trainers to ascertain confirmation of availability for course rescheduling. 
  • Make recommendations on office process improvement and resolutions to issues. 
3

customer service administrator

  • Host participants
  • Explain the rules of the games
  • Coordination during the game
  • Promotion via social media
4

customer service administrator

  • Describing products in detail and stay up-to-date with new products and features
  • Collecting and input data in databases system
  • Maintain and update daily sales, quota and manifest in Microsoft Excel
  • Prepare all necessary documents to apply client’s passport and visa
5

customer service administrator

  • Perform clerical tasks, like sorting and distributing incoming mail, photocopying, and filing.
  • Confer with customers by telephone and in person to provide information about services and obtain details of complaints.
  • Maintain loyalty membership records and manage the customer database.
  • Handling payment transactions as well as completing supporting paperwork and data entry as required.    
1 2

customer service administrator Job Skills

For an customer service administrator position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Telephone Etiquette
  • Typing
  • Data Analysis
  • Customer Service
  • Microsoft Office
  • Troubleshooting
  • Quality Assurance
  • Computer Literacy
  • Technical Writing
  • Time Management
  • Problem Solving
  • Documentation
  • Interpersonal Skills
  • Strategic Thinking
  • Organizational Skills
  • Networking
  • Project Management
  • Decision Making
  • Critical Thinking

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service administrator Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ian Scott 516 Maple St., Kingstown, NC 28150

Employment history

Senior Customer Service Administrator, Google Mountain View, California
February 2022 – May 2022
  • Train customer service staff on customer service policies and procedures
  • Monitor customer feedback and provide feedback to the relevant departments
  • Provide excellent customer service, including resolving customer issues
Associate Customer Service Administrator, Google Mountain View, California
February 2021 – January 2022
  • Analyze customer data to identify trends and areas for improvement
  • Train customer service staff on customer service policies and procedures
  • Provide excellent customer service, including resolving customer issues
Junior Customer Service Administrator, Apple Cupertino, California
September 2019 – January 2021
  • Develop customer service strategies to improve customer satisfaction
  • Develop and implement customer service policies and procedures
  • Monitor customer service metrics and performance

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania
Master of Science in Clinical Research Administration, July, 2019
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Health Care Management, July, 2015

Skills

Business Acumen
Written Communication
Computer Literacy
Flexibility
Problem Solving
Documentation
Networking
Data Analysis

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service administrator Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Neil Peters 908 Sunnyvale Avenue, Hobe Sound, FL 33455
neil_peters@outlook.com
802-532-3129

Employment history

Senior Customer Service Administrator, Microsoft Redmond, Washington
March 2015 – Present
  • Create custmer servise report and present them to managment
  • Monitor custmer feedback and provide feedback to the relevent departmens
  • Develop and implement custmer servise polices and proceduers
Associate Customer Service Administrator, Walmart Bentonville, Arkansas
September 2013 – February 2015
  • Develp customer service strategies to improve customer satifaction
  • Analyze custoemr data to identiy trends and areas for improvement
  • Train customer service staff on customer service policys and procedurs
Entry Level Customer Service Administrator, Amazon Seattle, Washington
March 2013 – September 2013
  • "I went to the store and bought some apples"
  • "I went to the store, and bought some apples"

Education

Stanford University, Stanford, California
Bachelor of Science in Nursing, January, 2013

Skills

Planning
Presentation
Time Management
Customer Service
Strategic Thinking
Decision Making
Data Entry
Time Management

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

customer service administrator Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service administrator position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Nate
Franklin franklin.nate@outlook.com
700-488-1438
852 Parkview Avenue, Jerry City, OH
43437

Lead Customer Service Administrator
Intel
Santa Clara, California

Intel Recruitment Team


I am writing to express my interest in the Lead Customer Service Administrator role at Intel. As a Customer Service Administrator with 4 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Change Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.


I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


Bests,
Nate Franklin
700-488-1438
franklin.nate@outlook.com

Nate Franklin






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