5 Amazing customer account specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

customer account specialist

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customer account specialist: Resume Samples & Writing Guide

Employment history

Lead Customer Account Specialist, Hyatt Hotels Corporation Chicago, Illinois

October 2019 – Present

Develop and implement customer loyalty programs
Respond to customer inquiries in a timely manner
Resolve customer complaints and disputes

Customer Account Specialist, Hilton Hotels & Resorts McLean, Virginia

March 2019 – September 2019

Train and mentor customer service staff
Develop and implement customer loyalty programs
Generate sales reports and analyze customer data

Jr. Customer Account Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey

October 2017 – February 2019

Identify opportunities to increase customer satisfaction
Resolve customer complaints and disputes
Maintain customer accounts and records

Education

University of Houston, Houston, Texas

Bachelor of Science in Tourism and Hospitality Management, August, 2017

Skills

Technical

Documentation

Quality Assurance

Accounting

Point of Sale (POS) Systems

Cash Handling

Hospitality Accounting

Customer Service Skills

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Employment history

Chief Customer Account Specialist, Hilton Hotels & Resorts McLean, Virginia

June 2015 – Present

Monitor customer satisfaction levels
Develop and implement strategies to improve customer service
Generate sales reports and analyze customer data

Associate Customer Account Specialist, Marriott International Bethesda, Maryland

December 2014 – May 2015

Maintain customer accounts and records
Respond to customer inquiries in a timely manner
Coordinate with other departments to ensure customer needs are met

Jr. Customer Account Specialist, Choice Hotels International Rockville, Maryland

December 2013 – November 2014

Generate sales reports and analyze customer data
Develop and implement strategies to improve customer service
Identify opportunities to increase customer satisfaction

Education

San Diego State University, San Diego, California

Bachelor of Science in Hospitality Business Management, October, 2013

Skills

Mentoring

Supervisory

Attention to Detail

Computer Literacy

Point of Sale (POS) Systems

Cash Handling

Microsoft Office

Guest Relations

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Professional Summary

A highly motivated customer account specialist with extensive experience in the hospitality field. Proven track record of providing excellent customer service and developing long-term relationships with clients.

Employment history

Chief Customer Account Specialist, Best Western Hotels & Resorts Phoenix, Arizona

April 2015 – Present

Train and mentor customer service staff
Respond to customer inquiries in a timely manner
Develop and implement customer loyalty programs

Associate Customer Account Specialist, Red Lion Hotels Corporation Spokane, Washington

October 2013 – March 2015

Respond to customer inquiries in a timely manner
Train and mentor customer service staff
Coordinate with other departments to ensure customer needs are met

Entry Level Customer Account Specialist, Hilton Hotels & Resorts McLean, Virginia

May 2012 – September 2013

Build and maintain relationships with customers
Provide excellent customer service
Prepare customer invoices and provide billing information

Education

University of Central Florida, Orlando, Florida

Bachelor of Science in Hospitality and Tourism Management, March, 2012

Skills

Stress Management

Quality Assurance

Reliability

Analytical

Point of Sale (POS) Systems

Sanitation Protocols.

Conflict Resolution

Scheduling

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Professional Summary

A highly motivated and organized professional with extensive experience in the hospitality field, providing excellent customer service and account management. Proven ability to build strong relationships with customers, resolve complex issues and drive customer satisfaction.

Employment history

Senior Customer Account Specialist, InterContinental Hotels Group Atlanta, Georgia

May 2011 – Present

Identify opportunities to increase customer satisfaction
Prepare customer invoices and provide billing information
Maintain customer accounts and records

Customer Account Specialist, Accor Hotels Dallas, Texas

December 2009 – April 2011

Generate sales reports and analyze customer data
Prepare customer invoices and provide billing information
Identify opportunities to increase customer satisfaction

Junior Customer Account Specialist, Choice Hotels International Rockville, Maryland

May 2009 – November 2009

Ensure compliance with customer service policies and procedures
Build and maintain relationships with customers
Generate sales reports and analyze customer data

Education

San Diego State University, San Diego, California

Doctor of Philosophy in Hospitality Management, April, 2009

San Diego State University, San Diego, California

Bachelor of Science in Hospitality Business Management, April, 2005

Skills

Data Analysis

Interpersonal

Planning

Risk Management

Hospitality Sales

Bookkeeping

Telephone Etiquette

Conflict Resolution

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Employment history

Lead Customer Account Specialist, Marriott International Bethesda, Maryland

January 2018 – Present

Process customer orders and payments
Respond to customer inquiries in a timely manner
Monitor customer satisfaction levels

Associate Customer Account Specialist, Hyatt Hotels Corporation Chicago, Illinois

January 2017 – December 2017

Coordinate with other departments to ensure customer needs are met
Monitor customer satisfaction levels
Maintain customer accounts and records

Junior Customer Account Specialist, Best Western Hotels & Resorts Phoenix, Arizona

June 2016 – December 2016

Identify opportunities to increase customer satisfaction
Provide excellent customer service
Respond to customer inquiries in a timely manner

Education

San Diego State University, San Diego, California

Master of Science in Culinary Arts, May, 2016

San Diego State University, San Diego, California

Bachelor of Science in Culinary Arts, May, 2012

Skills

Decision Making

Written Communication

Collaboration

Networking

Sanitation Protocols.

Conflict Resolution

Hospitality Accounting

Telephone Etiquette

Use This customer account specialist Resume Template

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customer account specialist Job Descriptions; Explained

If you're applying for an customer account specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer account specialist

Account specific– PayPal Customer Specialist
Provided basic technical support.
Handle 70+ calls daily, with duties including signing up a new customer, retrieving customer data, and reviewing transactions.
Memorized entire line of the company services, basic information about the company, and account specific information.
Remained courteous and calm, even during moments of customer dissatisfaction.

customer account specialist

Enhanced the buying experience and built relationships that lead to long -term business growth.
Meeting established target dates for all ongoing responsibilities and assigned tasks.
Finding the customer by walk in sales calls directly.
Completing the paperwork after sales closing and follow up the customer , submitting the proposal.
Modifying the B2B sales training .

customer account specialist

Managing large amounts of outbound calls in a timely manner.
Involves recruitment with potential resume from clients data base.
Manage resume search engine and data file.
Increase 5% booking for the client within the first six months.
Develop customer service skill set.

customer account specialist

Approve, reject, or coordinate the approval or rejection of vehicle or personal loans.
Prepare risk base reports for reviewal by manmanagementangment for loan.
Review loan application for eligibility for additional insurance and communicate benefits of ancillary products.
Review contracts, insurance, and arbitration information with customers during loan signings.
Review credit reports for loan decisions and possible increases on loan amount requests.

customer account specialist

Customer portfolio management
Order placing in SAP
Customer interactions, record of complaints or customer’s feedbacks, ensuring that appropriate actions are taken to solve customers’ problems
Daily follow up on intermodal shipping of containers from The Netherlands or Belgium to Italy and Greece
Daily contact with hauliers in order to assure loadings and on time deliveries of containers
Resolution of problems concerning loading dates, delivery delayed and missing documents needed for the shipping and the unloading
Collaboration with logistics, loading points, replenishers and sales department to improve services and processes

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customer account specialist Job Skills

For an customer account specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Hospitality Software
Hospitality Industry Knowledge
Customer Service Skills
Hospitality Sales
Hospitality Accounting
Hospitality Law
Point of Sale (POS) Systems
Telephone Etiquette
Scheduling
Cash Handling
Inventory Management
Microsoft Office
Guest Relations
Conflict Resolution
Event Planning
Data Analysis
Bookkeeping
Food Safety
Sanitation Protocols.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer account specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Customer Account Specialist, Choice Hotels International Rockville, Maryland

September 2009 – May 2022

Provide excellent customer service
Ensure compliance with customer service policies and procedures
Prepare customer invoices and provide billing information

Customer Account Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey

February 2009 – August 2009

Resolve customer complaints and disputes
Develop and implement customer loyalty programs
Develop and implement strategies to improve customer service

Entry Level Customer Account Specialist, Hilton Hotels & Resorts McLean, Virginia

February 2008 – January 2009

Develop and implement strategies to improve customer service
Prepare customer invoices and provide billing information
Respond to customer inquiries in a timely manner

Education

Johnson & Wales University, Providence, Rhode Island

Bartending, January, 2008

Skills

Business Acumen

Written Communication

Teamwork

Decision Making

Food Safety

Point of Sale (POS) Systems

Data Entry

Conflict Resolution

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer account specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Customer Account Specialist, Red Lion Hotels Corporation Spokane, Washington

January 2016 – Present

Mointor customer satisfaction levels
Identify oppurtunities to increase customer satisfaction
Generate sales reportes and analyse customer data

Customer Account Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey

January 2015 – December 2015

Generate sales report's and analyze customer data
Ensure compliance with customer service policy's and procedure's
Proccess customer order's and payment's

Jr. Customer Account Specialist, Hyatt Hotels Corporation Chicago, Illinois

January 2014 – December 2014

"I went to the store and bought some food
I went too the store, and bought some food.

Education

University of Houston, Houston, Texas

Hospitality Management, November, 2013

Skills

Social Media

Adaptability

Leadership

Critical Thinking

Telephone Etiquette

Scheduling

Hospitality Sales

Customer Service Skills

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

customer account specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer account specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Customer Account Specialist
Best Western Hotels & Resorts
Phoenix, Arizona

To Whom It May Concern

I am writing to express my interest in the Lead Customer Account Specialist position at Best Western Hotels & Resorts. As a Customer Account Specialist with 6 years of experience in Hospitality myself, I believe I have the necessary skills and expertise to excel in this role.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Lead Customer Account Specialist position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Bests,
Walter Ellis
742-107-2963
elliswalter67@aol.com

Walter Ellis

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