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collections manager: Resume Samples & Writing Guide

Mark Taylor 915 Sunnyvale Avenue, Riva, MD 21035
taylormark@outlook.com
933-828-2332

Employment history

Chief Collections Manager, IBM San Francisco, California
October 2022 – Present
  • Prepare and submit monthly reports
  • Maintain customer accounts in accordance with company policies
  • Develop and maintain relationships with customers
Collections Manager, PwC New York City, New York
October 2021 – September 2022
  • Follow up with customers on past due accounts
  • Utilize collection software to track and manage accounts
  • Analyze customer payment patterns
Junior Collections Manager, Oracle Redwood Shores, California
April 2021 – September 2021
  • Utilize collection software to track and manage accounts
  • Ensure compliance with all applicable laws and regulations
  • Follow up with customers on past due accounts

Education

Stanford Graduate School of Business, Stanford, California
Bachelor of Arts in Business Economics, February, 2021

Skills

Documentation
Project Management
Negotiation
Problem Solving
Relationship Management
Data Analysis
Documentation
Troubleshooting

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Max Roberts 436 Laurel Avenue, Belfield, ND 58622
maxroberts@hotmail.com
777-872-8530

Professional Summary

 A highly organized and results-oriented Collections Manager with extensive experience in business management. Proven track record of developing and implementing effective strategies to maximize collections and minimize losses. 

Employment history

Lead Collections Manager, McKinsey & Company New York City, New York
November 2013 – Present
  • Perform skip tracing to locate delinquent customers
  • Maintain customer accounts in accordance with company policies
  • Ensure compliance with all applicable laws and regulations
Collections Manager, KPMG New York City, New York
November 2012 – October 2013
  • Provide customer service and ensure customer satisfaction
  • Negotiate payment plans with customers
  • Follow up with customers on past due accounts
Entry Level Collections Manager, Deloitte New York City, New York
April 2012 – October 2012
  • Maintain customer accounts in accordance with company policies
  • Develop and maintain relationships with customers
  • Develop and implement collections strategies

Education

University of Texas at Austin McCombs School of Business, Austin, Texas
Doctor of Arts in Business Management, March, 2012
University of Texas at Austin McCombs School of Business, Austin, Texas
Bachelor of Science in Accounting, March, 2008

Skills

Relationship Management.
Project Management
Attention to Detail
Critical Thinking
Project Management
Process Improvement
Documentation
Database Management
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Walt Ingram 749 Laurel St., New Holstein, WI 53062
walt_ingram@protonmail.com
694-464-3747

Employment history

Chief Collections Manager, McKinsey & Company New York City, New York
April 2017 – Present
  • Perform skip tracing to locate delinquent customers
  • Develop and implement collections strategies
  • Develop and maintain relationships with customers
Associate Collections Manager, Microsoft Redmond, Washington
November 2015 – March 2017
  • Negotiate payment plans with customers
  • Monitor and manage accounts receivable
  • Follow up with customers on past due accounts
Jr. Collections Manager, Oracle Redwood Shores, California
November 2014 – October 2015
  • Monitor and manage accounts receivable
  • Prepare and submit monthly reports
  • Resolve customer inquiries and disputes

Education

University of California, Los Angeles Anderson School of Management, California
Doctor of Science in Business Economics, September, 2014
University of California, Los Angeles Anderson School of Management, California
Bachelor of Science in Accounting, September, 2010

Skills

Listening
Conflict Resolution
Project Management
Social Media
Database Management
Documentation
Data Analysis
Technical
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Luke Coleman 530 Highland Drive, Coleman, MI 48618
lukecoleman@protonmail.com
768-132-7900

Employment history

Lead Collections Manager, McKinsey & Company New York City, New York
November 2021 – Present
  • Analyze customer payment patterns
  • Negotiate payment plans with customers
  • Develop and implement collections strategies
Collections Manager, McKinsey & Company New York City, New York
May 2021 – October 2021
  • Negotiate payment plans with customers
  • Provide customer service and ensure customer satisfaction
  • Prepare and submit monthly reports
Junior Collections Manager, IBM San Francisco, California
May 2020 – April 2021
  • Liaise with other departments to ensure timely payments
  • Analyze customer payment patterns
  • Follow up with customers on past due accounts

Education

Yale School of Management, New Haven, Connecticut
Bachelor of Arts in Business Management, March, 2020

Skills

Adaptability
Data Analysis
Adaptability
Interpersonal
Troubleshooting
Innovation
Financial Management
Process Improvement
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Yolie Bailey 705 Hickory St., Canyon Creek, TX 76048
baileyyolie@aol.com
842-771-7065

Employment history

Lead Collections Manager, Deloitte New York City, New York
February 2022 – Present
  • Perform skip tracing to locate delinquent customers
  • Prepare and submit monthly reports
  • Ensure compliance with all applicable laws and regulations
Collections Manager, Ernst & Young New York City, New York
September 2020 – January 2022
  • Monitor and manage accounts receivable
  • Prepare legal documents and pursue legal action
  • Negotiate payment plans with customers
Jr. Collections Manager, KPMG New York City, New York
March 2019 – August 2020
  • Analyze customer payment patterns
  • Negotiate payment plans with customers
  • Perform skip tracing to locate delinquent customers

Education

Harvard Business School, Boston, Massachusetts
Doctor of Arts in Business Management, January, 2019
Harvard Business School, Boston, Massachusetts
Bachelor of Arts in Business Economics, January, 2015

Skills

Adaptability
Project Management
Leadership
Accounting
Computer Literacy
Reporting
Visualization
Innovation
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collections manager Job Descriptions; Explained

If you're applying for an collections manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

senior collections manager

  • Direct or coordinate an organization’s financial or budget activities to fund operations, maximize productivity, and/or increase efficiency.
  • Maintain metrics, reports and process documentations.
  • Attend meetings to discuss current performance, improvements and/or changes to increase productivity.
  • Plan or implement improvements to internal or external  systems or processes.
  • Analyze operations to evaluate performance and the employees in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
  • Create a top view plan on how to arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
2

collections manager

  • Persuade customers to pay amounts due on individual or company accounts.
  • Monitor overdue accounts, using computers.

senior collections manager Job Skills

For an senior collections manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Analysis
  • Project Management
  • Quality Assurance
  • Database Management
  • Risk Management
  • Troubleshooting
  • Technical
  • Computer Literacy
  • Process Improvement
  • Visualization
  • Reporting
  • Business Acumen
  • Financial Management
  • Strategic Thinking
  • Innovation
  • Accounting
  • Documentation
  • Relationship Management
  • Supervisory
  • Programming

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your senior collections manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Zack Taylor 379 Meadowbrook Drive, Greenwood Village, CO 80121

Employment history

Senior Collections Manager, McKinsey & Company New York City, New York
December 2020 – Present
  • Perform skip tracing to locate delinquent customers
  • Analyze customer payment patterns
  • Resolve customer inquiries and disputes
Associate Collections Manager, Oracle Redwood Shores, California
July 2019 – November 2020
  • Monitor and manage accounts receivable
  • Utilize collection software to track and manage accounts
  • Prepare legal documents and pursue legal action
Jr. Collections Manager, Deloitte New York City, New York
December 2018 – June 2019

    Education

    Columbia Business School, New York, New York
    Doctor of Business Administration, October, 2018
    Columbia Business School, New York, New York
    Bachelor of Science in Business Analytics, November, 2014

    Skills

    Attention to Detail
    Documentation
    Customer Service
    Data Analysis
    Programming
    Computer Literacy
    Visualization
    Process Improvement

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your senior collections manager Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Cal Campbell 237 Creekview Drive, Junction City, MO 63645
    campbell_cal@mail.com
    844-204-7208

    Employment history

    Chief Collections Manager, PwC New York City, New York
    April 2018 – May 2022
    • Reolve custmer inquirys and disputs
    • Provide custmer service and ensure custmer satifaction
    • Develope and impliment collections strategys
    Collections Manager, Oracle Redwood Shores, California
    October 2017 – March 2018
    • Prepare and legal documents, and pursue legal action.
    • Prepare submit, and monthly reports.
    • Resolve customer inquiries, and disputes.
    Entry Level Collections Manager, KPMG New York City, New York
    March 2017 – September 2017
    • Ensure compliance with all applicable law's and regulations
    • Prepare legal document's and pursue legal action
    • Follow up with customer's on past due account's

    Education

    Harvard Business School, Boston, Massachusetts
    Bachelor of Science in Business Analytics, January, 2017

    Skills

    Relationship Management.
    Public Speaking
    Creativity
    Self-Motivation
    Process Improvement
    Strategic Thinking
    Technical
    Computer Literacy

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    senior collections manager Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an senior collections manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Mark
    Taylor     taylormark@outlook.com
    933-828-2332
    915 Sunnyvale Avenue, Riva, MD
    21035

    Chief Collections Manager
    McKinsey & Company
    New York City, New York

    McKinsey & Company Recruitment Team


    I am a results-driven Collections Manager with 2 years of experience in Business Management. I am excited to submit my application for the Chief Collections Manager role at McKinsey & Company, where I believe I can make a valuable contribution to your team.


    Throughout my life, I have pursued my passion for Business Strategy and have gained experience in this field as a result. This experience has given me valuable skills such as Documentation and Project Management, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Collections Manager and help your organization achieve its well determined goals.


    I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


    Thank you for your time and consideration,
    Mark Taylor
    933-828-2332
    taylormark@outlook.com

    Mark Taylor






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