5 Amazing claims assistant Resume Examples (Updated 2023) + Skills & Job Descriptions

Dealing with a claim can be stressful, whether it is related to auto, home, or even workers' compensation insurance. Skillful and efficient, you know how to make it the best experience possible for everyone involved. You gather the needed information, file the correct forms, and process payments promptly. A busy claims administrator needs an assistant who is independent, organized, and communicative. You would be an asset to any team, but first, you need a document that will get your foot in the door, one that will catch the eye of the manager who only has minutes to review each claims assistant resume in the stack. Although you may have years of experience, constructing or updating your resume may be confusing, even intimidating. We are here for you. Our resume sample and templates take you confidently through the process. Tips and tricks help you to tweak your resume so that it really stands out, putting you on the fast-track to that first interview and your new job.

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claims assistant: Resume Samples & Writing Guide

Professional Summary

Experienced Claims Assistant with a deep understanding of the insurance industry. Proven ability to assess claims, process paperwork, and provide excellent customer service.

Employment history

Chief Claims Assistant, Liberty Mutual Boston, Massachusetts

June 2010 – Present

Review and audit claims to ensure accuracy
Provide customer service support to policyholders and claimants
Liaise with other departments and external parties to resolve claims

Claims Assistant, Allstate Northbrook, Illinois

December 2009 – May 2010

Investigate and analyze claims to determine validity and liability
Manage the claims process from initial receipt to final resolution
Provide customer service support to policyholders and claimants

Entry Level Claims Assistant, USAA San Antonio, Texas

December 2008 – November 2009

Respond to customer inquiries and provide information on claims
Maintain accurate records and documentation of all claims activities
Analyze data to identify trends and recommend changes to improve claims management

Education

Ohio State University, Columbus, Ohio

Master of Arts in Insurance and Risk Management, October, 2008

Ohio State University, Columbus, Ohio

Bachelor of Arts in Insurance and Risk Management, October, 2004

Skills

Communication

Interpersonal

Problem Solving

Stress Management

Data Analysis

Data Entry

Claim Processing

Claim Investigations

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Professional Summary

Highly organized and detail-oriented Claims Assistant with extensive experience in the insurance industry. Proven ability to provide effective customer service while managing claims processes from start to finish.

Employment history

Lead Claims Assistant, Farmers Insurance Los Angeles, California

October 2013 – Present

Negotiate settlements and resolve disputes
Manage the claims process from initial receipt to final resolution
Analyze data to identify trends and recommend changes to improve claims management

Claims Assistant, USAA San Antonio, Texas

April 2013 – September 2013

Monitor the progress of claims and ensure timely resolution
Analyze data to identify trends and recommend changes to improve claims management
Negotiate settlements and resolve disputes

Junior Claims Assistant, Farmers Insurance Los Angeles, California

October 2012 – March 2013

Maintain accurate records and documentation of all claims activities
Assist in the development and implementation of claims programs
Provide customer service support to policyholders and claimants

Education

University of Illinois, Urbana, Illinois

Insurance Brokerage, August, 2012

Skills

Data Analysis

Coaching

Flexibility

Adaptability

Communication

Legal Documents

Problem Solving

Analytical Skills

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Employment history

Chief Claims Assistant, Travelers Hartford, Connecticut

January 2017 – Present

Prepare and submit claims payments
Manage the claims process from initial receipt to final resolution
Ensure compliance with applicable laws and regulations

Associate Claims Assistant, Farmers Insurance Los Angeles, California

August 2015 – December 2016

Negotiate settlements and resolve disputes
Analyze data to identify trends and recommend changes to improve claims management
Manage the claims process from initial receipt to final resolution

Jr. Claims Assistant, Nationwide Columbus, Ohio

February 2014 – July 2015

Provide customer service support to policyholders and claimants
Assist in the development and implementation of claims programs
Manage the claims process from initial receipt to final resolution

Education

University of Washington, Seattle, Washington

Bachelor of Arts in Business Administration and Insurance, December, 2013

Skills

Attention to Detail

Presentation

Leadership

Mentoring

Analytical Skills

Claim Processing

Quality Assurance

Multi-tasking

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Employment history

Chief Claims Assistant, Allstate Northbrook, Illinois

July 2015 – Present

Analyze data to identify trends and recommend changes to improve claims management
Prepare reports on claims activity
Respond to customer inquiries and provide information on claims

Associate Claims Assistant, MetLife New York, New York

July 2014 – June 2015

Respond to customer inquiries and provide information on claims
Investigate and analyze claims to determine validity and liability
Monitor the progress of claims and ensure timely resolution

Jr. Claims Assistant, Farmers Insurance Los Angeles, California

January 2014 – June 2014

Respond to customer inquiries and provide information on claims
Monitor the progress of claims and ensure timely resolution
Manage the claims process from initial receipt to final resolution

Education

University of Pennsylvania, Philadelphia, Pennsylvania

Master of Science in Insurance, November, 2013

University of Pennsylvania, Philadelphia, Pennsylvania

Bachelor of Science in Insurance and Financial Services, November, 2009

Skills

Innovation

Troubleshooting

Adaptability

Documentation

Quality Assurance

Claim Resolution

Attention to Detail

Data Analysis

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Employment history

Chief Claims Assistant, Farmers Insurance Los Angeles, California

October 2022 – Present

Prepare reports on claims activity
Negotiate settlements and resolve disputes
Assist in the development and implementation of claims programs

Claims Assistant, Progressive Mayfield Village, Ohio

April 2022 – September 2022

Assist in the development and implementation of claims programs
Review and audit claims to ensure accuracy
Prepare reports on claims activity

Junior Claims Assistant, Progressive Mayfield Village, Ohio

April 2021 – March 2022

Ensure compliance with applicable laws and regulations
Maintain accurate records and documentation of all claims activities
Negotiate settlements and resolve disputes

Education

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Risk Management, February, 2021

Skills

Networking

Interpersonal

Financial Management

Written Communication

Data Entry

Data Analysis

Communication

Claim Resolution

Use This claims assistant Resume Template

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claims assistant Job Descriptions; Explained

If you're applying for an claims assistant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

claims assistant

Open worker’s compensation claims and input all data provided by the policy holder.
Handle and processed all invoices to be paid.
Answering emails, letters, and phone calls and handled filing, photocopying, and faxing
Calculating claims amount, verified forms and details provided by policyholders, and processed payments
Providing assistance to policyholders for general claims processing and settlement
File closed claims and coordinated the archiving of claim files.

claims assistant

Motor Vehicle ClaimsPrivate
Commercial & Fleet
Heavy Haulage
Couriers
Small & Large Charter Vehicles
Mobile Food Providers
Caravans

claims assistant

Processing all payments related to open auto claims
USD conversion
Assuring accuracy and efficiency threw out all payments issued
Analyzing and recalculating invoices
Reading threw notes and finding key information to authorize and support payment
Contacting vendors to recover over payments
Collecting outgoing mail and distributing incoming mail

claims assistant

Served as first point of contact for claims related enquiries, complaints and emailed messages to relevant staff.
Reviewed claims for appropriate documentation and information prior to processing payments including current treatment plans, WorkCover certificates of capacity and denying payments for disputed claims.
Processed invoices, reimbursements and wage reimbursement schedules as per current guidelines and Workers Compensation legislation.
Issued stop payments, payments or adjustments and processed recovery and refund cheques.
Created new claims/incidents in Figtree by ensuring date of injury falls within policy periods.
Drafted and sent correspondence to relevant parties including privacy letters, liability letters, injury management plans and letters to medical providers requesting medical records.
Coordinated travel arrangements for injured workers, including booking airfare, hotel and transportation.

claims assistant

Interview or correspond with claimants, witnesses, physicians and other relevant parties to determine claim settlement, denial, or review.
Plant Machinery & Tractors
Training new employees ( Member of the Success Team for new employees )
Prepared monthly reports of finalising claims and claim payments.

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claims assistant Job Skills

For an claims assistant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Data Analysis
Customer Service
Microsoft Office
Insurance Claims
Claim Processing
Medical Terminology
Insurance Policies
Claim Investigations
Quality Assurance
Legal Documents
Claim Resolution
Documentation
Time Management
Problem Solving
Communication
Analytical Skills
Attention to Detail
Organizational Skills
Multi-tasking

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your claims assistant Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Claims Assistant, Allstate Northbrook, Illinois

May 2022 – Present

Review and audit claims to ensure accuracy
Respond to customer inquiries and provide information on claims
Maintain accurate records and documentation of all claims activities

Associate Claims Assistant, Allstate Northbrook, Illinois

November 2020 – April 2022

Liaise with other departments and external parties to resolve claims
Assist in the development and implementation of claims programs
Monitor the progress of claims and ensure timely resolution

Junior Claims Assistant, State Farm Bloomington, Illinois

November 2019 – October 2020

Education

Ohio State University, Columbus, Ohio

Master of Science in Business Administration and Insurance, October, 2019

Ohio State University, Columbus, Ohio

Bachelor of Science in Risk Management, October, 2015

Skills

Customer Service

Financial Management

Analytical

Reporting

Claim Resolution

Attention to Detail

Insurance Policies

Customer Service

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your claims assistant Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Claims Assistant, State Farm Bloomington, Illinois

September 2019 – May 2022

Mange the clains process from initial reciept to final resolutuon
Investagate and analyze clais to determin validity and liabillity
Assit in the develoment and implementaton of clais programms

Associate Claims Assistant, Farmers Insurance Los Angeles, California

February 2019 – August 2019

Negotiate settlements and resolves disputes
Investigates and analyses claim to determine validity and liabilities
Ensures compliance with applicable laws and regulation

Entry Level Claims Assistant, Nationwide Columbus, Ohio

August 2018 – January 2019

Analize data to identify trends and recomend changes to improve claims management
Review and audit clams to ensure accuracy
Proces claims in accordance with companie policies and proceduers

Education

University of Michigan, Ann Arbor, Michigan

Master of Arts in Insurance and Accounting, June, 2018

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Business Administration and Insurance, June, 2014

Skills

Documentation

Training

Interpersonal

Strategic Thinking

Claim Investigations

Multi-tasking

Communication

Claim Processing

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

claims assistant Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an claims assistant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Claims Assistant
Farmers Insurance
Los Angeles, California

Esteemed Farmers Insurance Hiring Team

I am excited to apply for the Chief Claims Assistant role at Farmers Insurance. As a highly skilled Claims Assistant, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

Thank you for considering my application for the Chief Claims Assistant role. I am looking forward to a future where we work together to drive this organization's success.

Cordially,
Harold Carter
658-734-0810
carter-harold@inbox.com

Harold Carter

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Showcase your most significant accomplishments and qualifications with this cover letter.
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