5 Amazing case manager Resume Examples (Updated 2023) + Skills & Job Descriptions

case manager

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

case manager: Resume Samples & Writing Guide

Employment history

Lead Case Manager, Mount Sinai Health System New York City, New York

March 2019 – Present

Assist with financial and insurance matters
Advocate for patients to ensure access to necessary services
Educate patients and families about available services and care options

Associate Case Manager, UPMC Pittsburgh, Pennsylvania

September 2017 – February 2019

Develop and implement quality improvement initiatives
Assist with financial and insurance matters
Educate patients and families about available services and care options

Entry Level Case Manager, Mount Sinai Health System New York City, New York

March 2017 – August 2017

Educate patients and families about available services and care options
Monitor and evaluate effectiveness of services
Develop and maintain relationships with community resources

Education

University of Texas Southwestern Medical Center, Dallas, Texas

Master of Science in Health Administration, January, 2017

University of Texas Southwestern Medical Center, Dallas, Texas

Bachelor of Science in Health Sciences, January, 2013

Skills

Coaching

Presentation

Stress Management

Technical

Healthcare Documentation

Data Entry

Medical Terminology

Clinical Documentation

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Senior Case Manager, Baylor Scott & White Health Dallas, Texas

November 2023 – Present

Monitor and evaluate effectiveness of services
Participate in interdisciplinary team meetings
Maintain patient records and documentation

Case Manager, Baylor Scott & White Health Dallas, Texas

May 2022 – October 2023

Assist in the coordination of medical appointments and other related services
Educate patients and families about available services and care options
Assist with financial and insurance matters

Junior Case Manager, Baylor Scott & White Health Dallas, Texas

May 2021 – April 2022

Monitor and evaluate effectiveness of services
Advocate for patients to ensure access to necessary services
Develop and implement quality improvement initiatives

Education

University of Michigan Medical School, Ann Arbor, Michigan

Certified Medical Biller, April, 2021

Skills

Strategic Thinking

Supervisory

Project Management

Planning

Quality Assurance

Medical Records Management

Microsoft Office

HIPAA Compliance

Build My Resume

Employment history

Senior Case Manager, Mount Sinai Health System New York City, New York

September 2020 – Present

Assist with financial and insurance matters
Monitor and evaluate effectiveness of services
Educate patients and families about available services and care options

Associate Case Manager, Johns Hopkins Medicine Baltimore, Maryland

September 2019 – August 2020

Advocate for patients to ensure access to necessary services
Assist with financial and insurance matters
Assist in the coordination of medical appointments and other related services

Jr. Case Manager, Advocate Aurora Health Chicago, Illinois

March 2018 – August 2019

Provide emotional support to patients and families
Assist with financial and insurance matters
Develop and maintain relationships with community resources

Education

Stanford School of Medicine, Stanford, California

Master of Science in Psychology, February, 2018

Stanford School of Medicine, Stanford, California

Bachelor of Science in Nursing, February, 2014

Skills

Collaboration

Customer Service

Documentation

Database Management

Medical Office Procedures

Medical Coding

Quality Assurance

Patient Assessment

Build My Resume

Employment history

Senior Case Manager, Kaiser Permanente Oakland, California

June 2022 – Present

Assist in the coordination of medical appointments and other related services
Assist with discharge planning and follow-up care
Educate patients and families about available services and care options

Case Manager, UPMC Pittsburgh, Pennsylvania

November 2021 – May 2022

Assist in the coordination of medical appointments and other related services
Assist with discharge planning and follow-up care
Participate in interdisciplinary team meetings

Entry Level Case Manager, Baylor Scott & White Health Dallas, Texas

May 2021 – October 2021

Develop and implement individualized care plans
Maintain patient records and documentation
Assist with discharge planning and follow-up care

Education

University of Michigan Medical School, Ann Arbor, Michigan

Doctor of Medicine, March, 2021

University of Michigan Medical School, Ann Arbor, Michigan

Bachelor of Science in Psychology, March, 2017

Skills

Creativity

Negotiation

Flexibility

Social Media

Telephone Skills

Data Entry

HIPAA Compliance

Medical Records Management

Build My Resume

Employment history

Chief Case Manager, Kaiser Permanente Oakland, California

April 2016 – Present

Assist with discharge planning and follow-up care
Provide emotional support to patients and families
Participate in interdisciplinary team meetings

Case Manager, Advocate Aurora Health Chicago, Illinois

April 2015 – March 2016

Maintain patient records and documentation
Assist in the coordination of medical appointments and other related services
Coordinate services with other healthcare providers

Junior Case Manager, Advocate Aurora Health Chicago, Illinois

May 2014 – April 2015

Participate in interdisciplinary team meetings
Provide emotional support to patients and families
Develop and implement individualized care plans

Education

University of Texas Southwestern Medical Center, Dallas, Texas

Doctor of Psychology, March, 2014

University of Texas Southwestern Medical Center, Dallas, Texas

Bachelor of Science in Public Health, March, 2010

Skills

Listening

Documentation

Creativity

Reporting

Electronic Medical Records

Patient Scheduling

Microsoft Office

Quality Assurance

Use This case manager Resume Template

Not in love with this template? Browse our full library of resume templates

case manager Job Descriptions; Explained

If you're applying for an case manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

case manager

Responsible for extensive case documentation, which includes preparing court reports and social histories, and utilizing family engagement skills to mitigate risk and enhance safety that will be used in the office, client homes, and in the community.
Assesses safety of a child/youth and make decisions based on information available and could involve removing a child from their home.
Advocates for families and children, testifies in court, and de-escalates potentially volatile situations.
Requires frequent late evening hours to address crisis situations and participate on the emergency coverage schedule. The hours of this position can be unpredictable.
Requires daily travel around the Phoenix Metro area.
Will discuss in detail and work with families who are dealing with substance abuse, mental health, domestic violence, multi-generational poverty, child abuse, child neglect and sexual abuse.

case manager

Provide direct service to clients by carefully screening, determining eligibility, and tracking changes to follow program guidelines.
Monitor and maintain program child care clients physical and computer files with appropriate documentation to continue or commence service.
Schedule and process certification of new clients and current client’s re-certification interviews.
Collect work or training information and verify validity of it.

case manager

Recently promoted to Case Manager after successfully and willingly taking on increased responsibilities in my previous role to support my teammates in a severely understaffed department.
Solves supply chain problems with customer orders/partner jobs by communicating and interfacing with various departmets including Quality Assurance, Purchasing, Design for Manufacturing (DFM), Job Sourcing, Sales, Shipping, Partner Tech Support, Partner Management, and Management.
Identify the root cause of troubled orders and formulate recovery plans and schedules.
Utilize first hand technical knowledge or leverage other subject matter experts to ensure jobs are delivered on time.

case manager/acting office manager

Undertook acting office manager role, when the manager was on leave to lead the team achieving KPI and milestone as set by DWER/DSS
Case managed NESB clients with complex needs and Indigenous of Australia who live in LGA
Undertook intensive assessment and follow up the protocol, code of ethic.
Respected clients’ privacy and cultural diversity (NESB & CALD & Indigenous of Australia) and advocate their best interest at Centrelink tribunal
Assisted single parents with disabilities, returning to the workforce project.
Provided post-placement and ongoing support of employed clients
Worked closely with governmental and NGO stakeholders to ensure the clients’ welfare.

case manager/vocational coach

Responsible for teaching incarcerated youth all parts of the job searching process, from interviewing to maintaining job placement.
Taught classes on resume building, maintaining appropriate behaviors in the work place, and employment laws.
Offered youth motivational interviews to help improve confidence and self-esteem.
Consult with supervisor concerning programs for individual families.

1 2 3 4 … 22

case manager Job Skills

For an case manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Medical Terminology
Medical Coding
EHR Systems
HIPAA Compliance
Microsoft Office
ICD-10
CPT Coding
Healthcare Regulations
Electronic Medical Records
Healthcare Documentation
Patient Scheduling
Medical Billing
Patient Assessment
Medical Records Management
Quality Assurance
Insurance Verification
Charting
Telephone Skills
Clinical Documentation
Medical Office Procedures

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your case manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Case Manager, Johns Hopkins Medicine Baltimore, Maryland

July 2022 – Present

Develop and maintain relationships with community resources
Advocate for patients to ensure access to necessary services
Assist with financial and insurance matters

Associate Case Manager, Advocate Aurora Health Chicago, Illinois

January 2022 – June 2022

Coordinate services with other healthcare providers
Maintain patient records and documentation
Collaborate with other healthcare professionals to ensure quality care

Junior Case Manager, Baylor Scott & White Health Dallas, Texas

January 2021 – December 2021

Education

University of California San Francisco School of Medicine, San Francisco, California

Doctor of Physical Therapy, November, 2020

University of California San Francisco School of Medicine, San Francisco, California

Bachelor of Science in Biomedical Engineering, November, 2016

Skills

Networking

Quality Assurance

Relationship Management.

Decision Making

Medical Coding

Healthcare Regulations

ICD-10

Clinical Documentation

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your case manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Case Manager, Johns Hopkins Medicine Baltimore, Maryland

May 2016 – May 2022

Moniter annd evaulate efffectivenesss off servvices.
Moniter patiant progres and doccument changes in condishon.
Co-ordinate servies wit other healthcare providers.

Case Manager, Baylor Scott & White Health Dallas, Texas

November 2015 – April 2016

Develp and implemnt qualty improvent initatives.
edjucate patiants an familiez about availible servises an care opstions
Mointor, and evaulate effectivness of servies.

Entry Level Case Manager, Cleveland Clinic Cleveland, Ohio

April 2015 – October 2015

Mointor and evaulate effictiveness of servies.
Develp and implemnt quality improvent initiatves.
Assist with finacial an insurance matters.

Education

Johns Hopkins University School of Medicine, Baltimore, Maryland

Master of Science in Health Informatics, March, 2015

Johns Hopkins University School of Medicine, Baltimore, Maryland

Bachelor of Science in Health Informatics, March, 2011

Skills

Collaboration

Visualization

Conflict Resolution

Negotiation

Data Entry

Insurance Verification

Microsoft Office

Medical Records Management

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

case manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an case manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Case Manager
Providence St. Joseph Health
Renton, Washington

Providence St. Joseph Health Hiring Team

I am writing to express my interest in the Lead Case Manager role at Providence St. Joseph Health. As a Case Manager with 6 years of experience in the Medical field, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for the Medical field, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Lead Case Manager role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Bests,
Mike Davis
726-396-2302
davismike@zoho.com

Mike Davis

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters