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call center customer service representative: Resume Samples & Writing Guide

Percy Evans 718 Pinecrest Drive, Sherman, SD 57030
evanspercy@mail.com
833-558-5345

Employment history

Lead Call Center Customer Service Representative, Microsoft Redmond, Washington
January 2019 – Present
  • Document all customer information, inquiries, and comments
  • Follow up with customers to ensure their technical issues are resolved
  • Complete call logs and reports
Associate Call Center Customer Service Representative, Accenture New York, New York
January 2018 – December 2018
  • Complete call logs and reports
  • Troubleshoot customer technical issues
  • Research required information using available resources
Entry Level Call Center Customer Service Representative, IBM San Francisco, California
July 2016 – December 2017
  • Generate sales leads
  • Follow up with customers to ensure their technical issues are resolved
  • Update customer information in the customer service database

Education

Georgia Institute of Technology, Atlanta, Georgia
Certified Information Security Manager (CISM), June, 2016

Skills

Business Acumen
Database Management
Supervisory
Accounting
System Design
Software Development
Networking
System Analysis

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Gordon Roberts 604 Valley View Avenue, Blomkest, MN 56216
gordonroberts@hotmail.com
794-161-5277

Professional Summary

 Highly experienced customer service professional with extensive knowledge of the Information Technology (IT) field. Proven success in resolving customer inquiries and providing exceptional service to ensure customer satisfaction. 

Employment history

Lead Call Center Customer Service Representative, Oracle Redwood City, California
November 2014 – Present
  • Research required information using available resources
  • Generate sales leads
  • Provide customers with product and service information
Call Center Customer Service Representative, HP Palo Alto, California
June 2013 – October 2014
  • Train new customer service representatives
  • Follow up with customers to ensure their technical issues are resolved
  • Document all customer information, inquiries, and comments
Jr. Call Center Customer Service Representative, IBM San Francisco, California
November 2012 – May 2013
  • Document all customer information, inquiries, and comments
  • Research required information using available resources
  • Train new customer service representatives

Education

Stanford University, Palo Alto, California
Bachelor of Science in Computer Science, September, 2012

Skills

Social Media
Networking
Supervisory
Problem Solving
System Analysis
Troubleshooting
IT Security
Cyber Security.
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Oliver Ingram 36 Mill Road, Roosevelt, OK 73564
oliveringram@zoho.com
854-298-4063

Employment history

Lead Call Center Customer Service Representative, Microsoft Redmond, Washington
December 2022 – Present
  • Follow up on customer inquiries not immediately resolved
  • Research required information using available resources
  • Train new customer service representatives
Associate Call Center Customer Service Representative, HP Palo Alto, California
July 2021 – November 2022
  • Participate in team meetings
  • Provide customers with product and service information
  • Update customer information in the customer service database
Jr. Call Center Customer Service Representative, Microsoft Redmond, Washington
January 2020 – June 2021
  • Generate sales leads
  • Update customer information in the customer service database
  • Train new customer service representatives

Education

Cornell University, Ithaca, New York
Bachelor of Science in Computer Engineering, December, 2019

Skills

Technical
Database Management
Analytical
Documentation
System Design
Software Installation
Data Entry
Cloud Computing
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Barry Hawkins 325 Valley Drive, Garden City, SC 29576
hawkinsbarry75@yandex.com
683-896-9516

Professional Summary

 Highly motivated and experienced customer service representative with a passion for technology. Proven track record of providing excellent customer service in an IT call center environment. 

Employment history

Chief Call Center Customer Service Representative, Amazon Seattle, Washington
December 2011 – Present
  • Document all customer information, inquiries, and comments
  • Troubleshoot customer technical issues
  • Generate sales leads
Call Center Customer Service Representative, Apple Cupertino, California
December 2010 – November 2011
  • Document all customer information, inquiries, and comments
  • Complete call logs and reports
  • Identify and suggest possible improvements on procedures
Junior Call Center Customer Service Representative, Accenture New York, New York
May 2010 – November 2010
  • Complete call logs and reports
  • Follow up with customers to ensure their technical issues are resolved
  • Provide customers with product and service information

Education

Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Information Technology, March, 2010
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Information Systems Management, April, 2006

Skills

Flexibility
Mentoring
Critical Thinking
Collaboration
System Administration
Software Installation
System Analysis
Troubleshooting
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Nate Austin 74 Meadowview Drive, Indiahoma, OK 73552
austinnate3@zoho.com
827-907-4872

Employment history

Chief Call Center Customer Service Representative, IBM San Francisco, California
August 2017 – Present
  • Complete call logs and reports
  • Train new customer service representatives
  • Identify and suggest possible improvements on procedures
Associate Call Center Customer Service Representative, Dell Technologies Round Rock, Texas
February 2016 – July 2017
  • Follow up on customer inquiries not immediately resolved
  • Identify and suggest possible improvements on procedures
  • Complete call logs and reports
Jr. Call Center Customer Service Representative, Accenture New York, New York
September 2014 – January 2016
  • Handle customer inquiries and complaints
  • Document all customer information, inquiries, and comments
  • Process customer orders

Education

Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Network Engineering, July, 2014
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Information Systems Management, July, 2010

Skills

Training
Emotional Intelligence
Self-Motivation
Financial Management
Networking
Software Installation
System Design
Web Development
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call center customer service representative Job Descriptions; Explained

If you're applying for an call center customer service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

call center customer service representative

  •  Enter basic information about your previous jobs so employers can see where you’ve worked.
  • Don’t abbreviate job titles. Using your full title looks more professional and is easier for managers to understand.
  • Include start and end dates for each position. Leaving off dates will make employers think you’re hiding something.
  • Can’t remember your exact start date or job title? Don’t worry – enter your best guess and come back to edit it later, once you’ve confirmed the information.
2

call center customer service representative

  • Explains billing cycles, processes, and prorates to ensure that customers understand their statements.
  • Corrects discrepancies on customers’ billing statements and researches customer billing situations as necessary.
  • Utilizes established escalation procedures to expedite prompt resolution.
  • Acts as a product expert, articulating product features and the benefits of satisfying a payment
  • Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations, manage, and diffuse angry or upset customers.
  • Consistently meets or exceeds established goals and performance metrics, which reflect higher performance expectations.
  • Interacts with customers to assist with a variety of customer inquiries and issues
3

call center customer service representative

  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information 
  •  Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution solve the problem, following up to ensure resolution 
  • Prepares product or service reports by collecting and analyzing customer information   
4

call center customer service representative

  • Answer phone calls and give information to callers, take messages, or transfer calls to the right person.
  • Enters data from customers into various software programs and solve customer issue/relations on first time call(s).
  • Collect and resolve billing issues on accounts. 
  • Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction.
5

call center customer service representative

  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Knowledgeable about product.
  • Upsell products whenever opportunity arises.  
  • Meet personal/team goals.
  • Provided knowledgeable response to customer questions regarding products, order placement and shipping
1 2

call center customer service representative Job Skills

For an call center customer service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Technical Support
  • Troubleshooting
  • System Administration
  • Network Administration
  • System Analysis
  • Software Installation
  • Help Desk Support
  • IT Security
  • Database Administration
  • Software Development
  • Computer Programming
  • Cloud Computing
  • Computer Repair
  • System Design
  • Software Testing
  • Networking
  • Computer Hardware
  • Web Development
  • Cyber Security.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your call center customer service representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Dale Patterson 889 Parkview Avenue, Anderson, IA 51652

Employment history

Chief Call Center Customer Service Representative, Intel Santa Clara, California
August 2017 – May 2022
  • Research required information using available resources
  • Follow up with customers to ensure their technical issues are resolved
  • Document all customer information, inquiries, and comments
Call Center Customer Service Representative, Google Mountain View, California
August 2016 – July 2017
  • Train new customer service representatives
  • Update customer information in the customer service database
  • Identify and escalate priority issues
Junior Call Center Customer Service Representative, Intel Santa Clara, California
February 2016 – July 2016
  • Update customer information in the customer service database
  • Follow up on customer inquiries not immediately resolved
  • Identify and suggest possible improvements on procedures

Education

University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Information Technology, December, 2015
University of Texas at Austin, Austin, Texas
Bachelor of Science in Computer Engineering, December, 2011

Skills

Reliability
Data Analysis
Financial Management
Negotiation
Software Testing
Software Development
Network Administration
System Design

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your call center customer service representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Mike King 301 Pinecrest Avenue, Fife Heights, WA 98424
kingmike32@yandex.com
606-538-8518

Employment history

Chief Call Center Customer Service Representative, IBM San Francisco, California
May 2019 – Present
  • Docuement all custormer infromation, inqueries, and comment's
  • Complete call log's and report's
  • Upadte custormer infromation in the custormer service databse.
Call Center Customer Service Representative, Accenture New York, New York
May 2018 – April 2019
  • Proccess custmer orders
  • Identifyd and sugest possible improvenents on procedurs
  • Complite call logs an reports
Entry Level Call Center Customer Service Representative, HP Palo Alto, California
November 2016 – April 2018
  • "I went to the store to buy some food
  • I went to the store to buy some food's.

Education

University of Washington, Seattle, Washington
Bachelor of Science in Computer Information Systems, September, 2016

Skills

Flexibility
Problem Solving
Listening
Negotiation
Software Testing
Web Development
Troubleshooting
Database Administration

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

call center customer service representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an call center customer service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Percy
Evans evanspercy@mail.com
833-558-5345
718 Pinecrest Drive, Sherman, SD
57030

Lead Call Center Customer Service Representative
Intel
Santa Clara, California

Dear Hiring Committee


I am writing to express my interest in the Lead Call Center Customer Service Representative role at Intel. As a Call Center Customer Service Representative with 7 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


Growing up, I always had a fascination with Business Analysis. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.


Thank you for considering my application for the Lead Call Center Customer Service Representative role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


Best regards,
Percy Evans
833-558-5345
evanspercy@mail.com

Percy Evans






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