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automotive service advisor: Resume Samples & Writing Guide
Employment history
Lead Automotive Service Advisor, XPO Logistics Greenwich, Connecticut
June 2018 – Present
- Diagnose and troubleshoot customer vehicle issues
- Schedule service appointments and follow up with customers
- Analyze customer feedback to identify areas of improvement
Associate Automotive Service Advisor, Schneider Green Bay, Wisconsin
December 2017 – May 2018
- Process customer payments and maintain accurate records
- Provide technical advice and guidance to customers regarding service and repairs
- Negotiate with suppliers on pricing and delivery
Entry Level Automotive Service Advisor, J.B. Hunt Lowell, Arkansas
December 2016 – November 2017
- Prepare estimates for repair and maintenance services
- Develop and maintain relationships with vendors
- Communicate with parts department to obtain needed parts
Education
University of North Carolina, Chapel Hill, North Carolina
B.S. in Logistics and Supply Chain Management, October, 2016
Skills
Interpersonal
Computer Literacy
Public Speaking
Project Management
Technical
Distribution Management
Logistics Management
Negotiation
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Employment history
Lead Automotive Service Advisor, Werner Enterprises Omaha, Nebraska
July 2016 – Present
- Communicate with parts department to obtain needed parts
- Prepare estimates for repair and maintenance services
- Ensure compliance with safety regulations and company policies
Associate Automotive Service Advisor, Amazon Seattle, Washington
December 2015 – June 2016
- Process customer payments and maintain accurate records
- Ensure compliance with safety regulations and company policies
- Analyze customer feedback to identify areas of improvement
Entry Level Automotive Service Advisor, C.H. Robinson Eden Prairie, Minnesota
July 2014 – November 2015
- Diagnose and troubleshoot customer vehicle issues
- Communicate with parts department to obtain needed parts
- Coordinate with technicians on the status of repairs
Education
Pennsylvania State University, University Park, Pennsylvania
Ph.D. in Logistics and Distribution, May, 2014
Pennsylvania State University, University Park, Pennsylvania
B.A. in Supply Chain Management, May, 2010
Skills
Mentoring
Adaptability
Accounting
Attention to Detail
Quality Assurance
Warehouse Management
Inventory Management
Project Management
Employment history
Chief Automotive Service Advisor, Schneider Green Bay, Wisconsin
June 2015 – Present
- Negotiate with suppliers on pricing and delivery
- Analyze customer feedback to identify areas of improvement
- Process customer payments and maintain accurate records
Automotive Service Advisor, FedEx Memphis, Tennessee
June 2014 – May 2015
- Track and report service metrics and performance
- Ensure compliance with safety regulations and company policies
- Negotiate with suppliers on pricing and delivery
Entry Level Automotive Service Advisor, FedEx Memphis, Tennessee
June 2013 – May 2014
- Negotiate with suppliers on pricing and delivery
- Maintain customer relations and ensure customer satisfaction
- Process customer payments and maintain accurate records
Education
University of Wisconsin, Madison, Wisconsin
M.S. in Supply Chain and Operations Management, April, 2013
University of Wisconsin, Madison, Wisconsin
B.A. in Logistics and Operations, April, 2009
Skills
Creativity
Customer Service
Negotiation
Quality Assurance
Cost Analysis
Strategic Planning
Project Management
Vendor Management
Employment history
Senior Automotive Service Advisor, UPS Atlanta, Georgia
November 2019 – Present
- Negotiate with suppliers on pricing and delivery
- Diagnose and troubleshoot customer vehicle issues
- Develop and maintain relationships with vendors
Automotive Service Advisor, FedEx Memphis, Tennessee
May 2019 – October 2019
- Coordinate with technicians on the status of repairs
- Follow up with customers regarding service and repairs
- Monitor and order parts inventory
Jr. Automotive Service Advisor, UPS Atlanta, Georgia
October 2018 – April 2019
- Maintain customer relations and ensure customer satisfaction
- Prepare estimates for repair and maintenance services
- Follow up with customers regarding service and repairs
Education
University of Texas at Austin, Austin, Texas
M.A. in Supply Chain Management, August, 2018
University of Texas at Austin, Austin, Texas
B.S. in Business Logistics, August, 2014
Skills
Quality Assurance
Critical Thinking
Teamwork
Reporting
Technical
Business Acumen
Computer Literacy
Supply Chain Management
Professional Summary
A highly motivated Automotive Service Advisor with extensive experience in the Logistics & Supply Chain field. Proven track record of providing excellent customer service, resolving customer issues, and managing service operations.
Employment history
Lead Automotive Service Advisor, Werner Enterprises Omaha, Nebraska
May 2011 – Present
- Ensure compliance with safety regulations and company policies
- Coordinate with technicians on the status of repairs
- Provide technical advice and guidance to customers regarding service and repairs
Automotive Service Advisor, Schneider Green Bay, Wisconsin
December 2009 – April 2011
- Monitor and order parts inventory
- Negotiate with suppliers on pricing and delivery
- Maintain customer relations and ensure customer satisfaction
Junior Automotive Service Advisor, UPS Atlanta, Georgia
May 2009 – November 2009
- Diagnose and troubleshoot customer vehicle issues
- Ensure compliance with safety regulations and company policies
- Schedule service appointments and follow up with customers
Education
University of Washington, Seattle, Washington
B.S. in Logistics and Supply Chain Management, March, 2009
Skills
Training
Teamwork
Public Speaking
Presentation
Quality Assurance
Data Analysis
Negotiation
Troubleshooting
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automotive service advisor Job Descriptions; Explained
If you're applying for an automotive service advisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
automotive service advisor
- Greet every customer warmly and write down as much detail as possible about their concerns.
- Create accurate estimates for each vehicle.
- Look up recommended services for each vehicle and schedule services.
- Call/Email/Text customers to explain prognosis and obtain approval.
- Schedule adequate time for the repairs to be completed.
- Contact customers to schedule unperformed maintenance & Repairs.
2
automotive service advisor
- Maintained a motivated and dedicated mindset to assure all demands were met.
- Advise and recommended regular car maintenance services, specific to that customer needs using BSS system.
- Responsible for making and setting appointment for fast experience.
- Use clerical skills to file, input, and document needed information for service.
- Handle and processed revenue transactions using cash,and checks, and major credit cards.
- Resolve customer complaint and concerns to assure customer satisfaction.
automotive service advisor Job Skills
For an automotive service advisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Analysis
- Quality Assurance
- Troubleshooting
- Technical
- Computer Literacy
- Project Management
- Database Management
- Risk Management
- Process Improvement
- Financial Management
- Business Acumen
- Supply Chain Management
- Logistics Management
- Inventory Management
- Strategic Planning
- Negotiation
- Cost Analysis
- Vendor Management
- Warehouse Management
- Distribution Management
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your automotive service advisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Marcus Adams
967 Hickory Hill Road, Benson, IL 61516Employment history
Chief Automotive Service Advisor, XPO Logistics Greenwich, Connecticut
April 2017 – Present
- Follw up with customers regarding servise and repairs
- Develope and maintaine relationships with vendores
- Provide technicle advice and guidance to customers regarding servise and repairs.
Automotive Service Advisor, J.B. Hunt Lowell, Arkansas
September 2016 – March 2017
- Trac and report service metrics and performance
- Co-ordinate with technicians on the status of repairs
- Analize customer feedback to identify areas of improvement.
Junior Automotive Service Advisor, C.H. Robinson Eden Prairie, Minnesota
September 2015 – August 2016
- Proccess custmer payments and maintain accurrate records
- Communicate with partts department to obtain needed partss
- Negotiate with supliers on priccing and deliveryy
Education
University of Texas at Austin, Austin, Texas
Ph.D. in Business Logistics, July, 2015
University of Texas at Austin, Austin, Texas
B.A. in Logistics and Warehousing, July, 2011
Skills
Time Management
Strategic Thinking
Reporting
Reliability
Risk Management
Negotiation
Strategic Planning
Business Acumen
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
How to Optimize Your automotive service advisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Automotive Service Advisor, XPO Logistics Greenwich, Connecticut
February 2020 – May 2022
- Track and report service metrics and performance
- Monitor and order parts inventory
- Provide technical advice and guidance to customers regarding service and repairs
Automotive Service Advisor, Ryder Miami, Florida
July 2019 – January 2020
- Ensure compliance with safety regulations and company policies
- Analyze customer feedback to identify areas of improvement
- Process customer payments and maintain accurate records
Jr. Automotive Service Advisor, FedEx Memphis, Tennessee
February 2018 – June 2019
Education
University of Wisconsin, Madison, Wisconsin
M.A. in Supply Chain Management, December, 2017
University of Wisconsin, Madison, Wisconsin
B.S. in Logistics and Supply Chain Management, December, 2013
Skills
Quality Assurance
Networking
Computer Literacy
Attention to Detail
Warehouse Management
Inventory Management
Process Improvement
Database Management
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
automotive service advisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an automotive service advisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Automotive Service Advisor
DHL
Bonita Springs, Florida
DHL
Bonita Springs, Florida
DHL Hiring Team
I am excited to apply for the Lead Automotive Service Advisor role at DHL. As a highly skilled Automotive Service Advisor, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.
Growing up, I always had a fascination with Risk Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Cordially,
Marcus Cooper
616-553-8635
[email protected]
Marcus Cooper
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.