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airport customer service agent: Resume Samples & Writing Guide

Zack Quinn 737 Applewood Drive, Archdale, NC 27370
quinnzack93@outlook.com
780-396-2189

Employment history

Lead Airport Customer Service Agent, Port of New York and New Jersey New York, New York
February 2023 – Present
  • Ensure compliance with safety regulations
  • Handle customer inquiries and complaints
  • Maintain accurate records of customer interactions
Airport Customer Service Agent, Amazon Logistics Seattle, Washington
August 2022 – January 2023
  • Assist passengers with special needs
  • Ensure proper handling of luggage and cargo
  • Maintain accurate records of customer interactions
Junior Airport Customer Service Agent, Union Pacific Railroad Omaha, Nebraska
February 2021 – July 2022
  • Assist passengers with check-in, boarding and disembarking
  • Perform other duties as assigned
  • Ensure proper handling of luggage and cargo

Education

University of Illinois at Urbana, Champaign, Illinois
Transportation Planning Certificate, December, 2020

Skills

Planning
Teamwork
Risk Management
Computer Literacy
Flight Booking
Data Entry
Airline Reservations
Flight Scheduling

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Xaviero Walker 373 Riverview Drive, Harrison, NJ 07029
walkerxaviero@outlook.com
996-353-8053

Professional Summary

 A highly motivated and customer-oriented individual with extensive experience in the transportation industry. Possesses excellent communication and problem-solving skills to provide exceptional customer service to airport passengers. 

Employment history

Senior Airport Customer Service Agent, Amtrak Washington, D.C.
August 2010 – Present
  • Ensure compliance with safety regulations
  • Maintain accurate records of customer interactions
  • Monitor and control passenger flow
Airport Customer Service Agent, Port of Los Angeles Los Angeles, California
August 2009 – July 2010
  • Monitor and adjust ticket prices
  • Provide information about flight schedules, connections, and other travel-related information
  • Maintain accurate records of customer interactions
Entry Level Airport Customer Service Agent, BNSF Railway Fort Worth, Texas
March 2008 – August 2009
  • Monitor and control passenger flow
  • Assist passengers with check-in, boarding and disembarking
  • Ensure proper handling of luggage and cargo

Education

Arizona State University, Tempe, Arizona
Doctor of Philosophy in Maritime Transportation, January, 2008
Arizona State University, Tempe, Arizona
Bachelor of Science in Transportation and Logistics Management, January, 2004

Skills

Data Analysis
Self-Motivation
Negotiation
Business Acumen
Customer Service Protocols
Flight Booking
Baggage Screening
Scheduling Systems
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Ike White 464 Hillcrest Drive, Harviell, MO 63945
whiteike@zoho.com
698-904-6142

Employment history

Lead Airport Customer Service Agent, Union Pacific Railroad Omaha, Nebraska
December 2018 – Present
  • Assist passengers with special needs
  • Resolve customer disputes and complaints
  • Ensure compliance with safety regulations
Airport Customer Service Agent, BNSF Railway Fort Worth, Texas
July 2017 – November 2018
  • Ensure compliance with safety regulations
  • Provide excellent customer service to passengers
  • Provide information about flight schedules, connections, and other travel-related information
Junior Airport Customer Service Agent, UPS Atlanta, Georgia
July 2016 – June 2017
  • Monitor and report security breaches
  • Provide excellent customer service to passengers
  • Monitor and adjust ticket prices

Education

University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Transportation Security, May, 2016

Skills

Creativity
Process Improvement
Innovation
Technical
Airline Regulations
Scheduling
Ticketing Systems
Flight Operations
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Andrew Ingram 5 Highland Avenue, Lakeview Colony, SD 57356
andrewingram@zoho.com
607-825-0248

Professional Summary

 Highly motivated customer service professional with extensive experience in the transportation field. Proven ability to provide exceptional customer service in a fast-paced airport environment. 

Employment history

Senior Airport Customer Service Agent, FedEx Memphis, Tennessee
July 2011 – Present
  • Monitor and control passenger flow
  • Provide excellent customer service to passengers
  • Monitor and report security breaches
Airport Customer Service Agent, Southwest Airlines Dallas, Texas
January 2010 – June 2011
  • Ensure compliance with safety regulations
  • Provide information about flight schedules, connections, and other travel-related information
  • Monitor and control passenger flow
Entry Level Airport Customer Service Agent, Union Pacific Railroad Omaha, Nebraska
July 2009 – January 2010
  • Monitor and report security breaches
  • Resolve customer disputes and complaints
  • Process ticketing, baggage handling, and other related services

Education

Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Transportation and Logistics Systems, May, 2009
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Maritime Transportation, May, 2005

Skills

Interpersonal
Documentation
Listening
Analytical
Baggage Screening
Airline Ticketing
Flight Scheduling
Flight Operations
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Zane Quinn 831 Sycamore St., Williams Acres, NM 87319
zanequinn48@yahoo.com
613-502-3799

Employment history

Chief Airport Customer Service Agent, Amazon Logistics Seattle, Washington
May 2019 – Present
  • Perform other duties as assigned
  • Monitor and report security breaches
  • Monitor and control passenger flow
Airport Customer Service Agent, Port of Los Angeles Los Angeles, California
December 2017 – April 2019
  • Provide excellent customer service to passengers
  • Handle customer inquiries and complaints
  • Ensure proper handling of luggage and cargo
Entry Level Airport Customer Service Agent, Amtrak Washington, D.C.
June 2016 – November 2017
  • Monitor and report security breaches
  • Assist passengers with check-in, boarding and disembarking
  • Provide excellent customer service to passengers

Education

University of Michigan, Ann Arbor, Michigan
Doctor of Philosophy in Aviation Management, April, 2016
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Transportation and Logistics, April, 2012

Skills

Reporting
Time Management
Documentation
Interpersonal
Airline Reservations
Data Entry
Flight Scheduling
Ticketing Systems
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airport customer service agent Job Descriptions; Explained

If you're applying for an airport customer service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

airport customer service agent

  • Greeted customers professionally and courteously to cultivate and maintain a welcoming atmosphere.
  • Provided top of the line customer service by engaging customers and using active listening and effective interpersonal skills.
  • Assisted customers with special needs, and served as a source of support during difficult situations, such as aircraft incidents, disruptions, and medical emergencies.
  • Worked as a team member to achieve the highest level of customer service, demonstrating high attention to detail, organization, and ability to manage multiple tasks simultaneously.
2

airport customer service agent

  • Assist Business and First class passengers throughout from the counter to the drop-off point.
  • Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provide the passengers with assistance and always go the extra mile with them if it is needed.
  • Ensuring smooth transfer and giving our best to enhance Emirates brand image.
3

airport customer service agent

  • System trained on Air New Zealand, Air Vanuatu, Virgin Australia and Alliance Airlines check-in systems 
  • Coordinated domestic and international travel arrangements, including guest check-in and boarding, flight rescheduling and resolving lost baggage issues
  • Assisted customers requiring special assistance
  • Maintained superior level of safety and security at all times, adhering to airport policies and procedures and reporting safety issues
  • Demonstrated a genuine passion and enthusiasm toward customer service, ensuring guest needs and satisfaction were met
4

airport customer service agent

  • *Used DCS to prepare pre-departure and post-departure reports and passenger manifests.
  • *Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • *Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • *Operated PA system to make announcements regarding flight activity.
  • *Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • *Verified identification and travel documents to efficiently board passengers for on-time departure.
  • *Used airline computer system to create airline tickets and boarding passes.
5

airport customer service agent

  • *Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • *Assist with Weight and Balance duties , as well as calculating the load sheet

airport customer service agent Job Skills

For an airport customer service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Scheduling
  • Scheduling Software
  • Aviation Safety
  • Airline Regulations
  • Airport Security
  • Flight Booking
  • Scheduling Systems
  • Passenger Assistance
  • Ticketing Systems
  • Safety Procedures
  • Flight Scheduling
  • Baggage Handling
  • Airline Reservations
  • Baggage Screening
  • Flight Operations
  • Airline Protocols
  • Airline Ticketing
  • Airport Operations
  • Travel Documentation
  • Customer Service Protocols

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your airport customer service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Derek Hawkins 21 Meadow Lane, Taylor Corners, CT 06812

Employment history

Chief Airport Customer Service Agent, Union Pacific Railroad Omaha, Nebraska
February 2009 – May 2022
  • Maintain accurate records of customer interactions
  • Provide assistance with lost or delayed baggage
  • Perform other duties as assigned
Airport Customer Service Agent, Greyhound Lines Dallas, Texas
February 2008 – January 2009
  • Ensure compliance with safety regulations
  • Maintain accurate records of customer interactions
  • Perform other duties as assigned
Entry Level Airport Customer Service Agent, Union Pacific Railroad Omaha, Nebraska
July 2007 – January 2008
  • Provide excellent customer service to passengers
  • Monitor and adjust ticket prices
  • Handle customer inquiries and complaints

Education

University of Illinois at Urbana, Champaign, Illinois
Transportation Planning Certificate, June, 2007

Skills

Negotiation
Flexibility
Relationship Management.
Computer Literacy
Airline Regulations
Airport Operations
Safety Procedures
Flight Operations

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your airport customer service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Quinn Ingram 140 Evergreen Avenue, Rockland, ID 83271
quinningram17@hotmail.com
809-423-9074

Employment history

Lead Airport Customer Service Agent, Union Pacific Railroad Omaha, Nebraska
July 2015 – Present
  • Mointor and report securirty breeches
  • Ensure proper handeling of luggae and cargp
  • Assit passangers with speical needs.
Airport Customer Service Agent, BNSF Railway Fort Worth, Texas
December 2014 – June 2015
  • Provide informations about flight schedules, connections, and other travel-related informations
  • Perform other dutiess as assign
  • Moniter and controll passenger flow.
Entry Level Airport Customer Service Agent, BNSF Railway Fort Worth, Texas
December 2013 – November 2014
  • "I love to eat pizza.
  • I Lovve too eat pizza.

Education

Purdue University, West Lafayette, Indiana
Bachelor of Science in Supply Chain Management, October, 2013

Skills

Planning
Social Media
Networking
Collaboration
Scheduling
Customer Service Protocols
Safety Procedures
Scheduling Software

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

airport customer service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an airport customer service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Zack
Quinn quinnzack93@outlook.com
780-396-2189
737 Applewood Drive, Archdale, NC
27370

Lead Airport Customer Service Agent
Southwest Airlines
Dallas, Texas

To Whom It May Concern


I am excited to apply for the Lead Airport Customer Service Agent position at Southwest Airlines. As a highly skilled Airport Customer Service Agent with 2 years of experience in Transportation, I am confident that I can contribute significantly to your organization.


As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Transportation, I am excited to apply my skills to this role and contribute to your organization's growth and success.


I appreciate the opportunity to apply for the Lead Airport Customer Service Agent position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.


Sincerely,
Zack Quinn
780-396-2189
quinnzack93@outlook.com

Zack Quinn






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