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911 dispatcher: Resume Samples & Writing Guide

Cecil Taylor 361 Langley Lane, Pocahontas, MO 63779
cecil_taylor@gmail.com
752-017-1695

Employment history

Lead 911 Dispatcher, Raytheon Waltham, Massachusetts
April 2017 – Present
  • Follow established protocols and procedures
  • Respond to inquiries and requests for information
  • Provide pre-arrival instructions to callers
911 Dispatcher, General Dynamics Falls Church, Virginia
November 2015 – March 2017
  • Collaborate with other emergency services personnel
  • Follow established protocols and procedures
  • Monitor and dispatch appropriate emergency personnel and resources
Junior 911 Dispatcher, US Department of Homeland Security Washington, D.C.
April 2015 – October 2015
  • Monitor multiple communication systems simultaneously
  • Provide callers with appropriate emergency assistance and resources
  • Monitor and dispatch appropriate emergency personnel and resources

Education

U.S. Marine Corps Officer Candidates School, Quantico, Virginia
Master of Science in Cybersecurity, March, 2015
U.S. Marine Corps Officer Candidates School, Quantico, Virginia
Bachelor of Science in Emergency Management, March, 2011

Skills

Research
Negotiation
Networking
Coaching
Public Speaking
Analytical
Adaptability
Attention to Detail

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Andrew Ingram 620 Pinecrest Drive, Alton, IA 51003
ingramandrew@zoho.com
805-387-6375

Employment history

Lead 911 Dispatcher, L-3 Communications New York, New York
July 2023 – Present
  • Maintain contact with callers until emergency personnel arrive
  • Answer emergency and non-emergency calls in a professional and timely manner
  • Follow established protocols and procedures
911 Dispatcher, Northrop Grumman Falls Church, Virginia
February 2022 – June 2023
  • Collaborate with other emergency services personnel
  • Provide pre-arrival instructions to callers
  • Identify the nature of the call and determine the appropriate response
Entry Level 911 Dispatcher, General Dynamics Falls Church, Virginia
February 2021 – January 2022
  • Respond to inquiries and requests for information
  • Monitor multiple communication systems simultaneously
  • Follow established protocols and procedures

Education

U.S. Army JAG School, Charlottesville, Virginia
Master of Science in Forensic Science, December, 2020
U.S. Army JAG School, Charlottesville, Virginia
Bachelor of Science in Forensic Science, December, 2016

Skills

Strategic Thinking
Planning
Computer Literacy
Communication
Planning
Negotiation
Problem Solving
Analytical
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Norman Roberts 936 Parkview Avenue, Cerro Gordo, NC 28430
robertsnorman59@yandex.com
670-830-0274

Employment history

Senior 911 Dispatcher, US Navy Washington, D.C.
March 2023 – Present
  • Accurately document all calls and related information
  • Collaborate with other emergency services personnel
  • Answer emergency and non-emergency calls in a professional and timely manner
Associate 911 Dispatcher, Booz Allen Hamilton McLean, Virginia
September 2021 – February 2023
  • Follow established protocols and procedures
  • Monitor and dispatch appropriate emergency personnel and resources
  • Provide support to first responders in the field
Jr. 911 Dispatcher, US Department of Homeland Security Washington, D.C.
April 2020 – August 2021
  • Update and maintain call records and databases
  • Identify the nature of the call and determine the appropriate response
  • Monitor multiple communication systems simultaneously

Education

U.S. Coast Guard Academy, New London, Connecticut
Doctor of Philosophy in Corrections, February, 2020
U.S. Coast Guard Academy, New London, Connecticut
Bachelor of Science in Homeland Security, February, 2016

Skills

Research
Organization
Problem Solving
Leadership
Public Speaking
Collaboration
Attention to Detail
Organization
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Earl Ingram 162 Meadowview Avenue, Romulus, MI 48174
earlingram@aol.com
633-832-8981

Employment history

Lead 911 Dispatcher, Lockheed Martin Bethesda, Maryland
February 2023 – Present
  • Remain calm and composed in stressful situations
  • Collaborate with other emergency services personnel
  • Identify the nature of the call and determine the appropriate response
911 Dispatcher, L-3 Communications New York, New York
September 2021 – January 2023
  • Provide support to first responders in the field
  • Collaborate with other emergency services personnel
  • Follow established protocols and procedures
Junior 911 Dispatcher, L-3 Communications New York, New York
September 2020 – August 2021
  • Accurately document all calls and related information
  • Provide callers with appropriate emergency assistance and resources
  • Monitor multiple communication systems simultaneously

Education

U.S. Army War College, Carlisle, Pennsylvania
Cybersecurity Certificate, July, 2020

Skills

Teamwork
Supervisory
Coaching
Time Management
Organization
Communication
Self-Motivation
Negotiation
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Ursa Smith 229 Sunset Drive, Ventnor City, NJ 08406
smithursa63@gmail.com
943-005-8927

Employment history

Junior 911 Dispatcher, Raytheon Waltham, Massachusetts
March 2022 – December 2022
  • Provide pre-arrival instructions to callers
  • Monitor and dispatch appropriate emergency personnel and resources
  • Identify the nature of the call and determine the appropriate response

Education

U.S. Army Intelligence Center, Fort Huachuca, Arizona
Doctor of Philosophy in Fire Science, January, 2022
U.S. Army Intelligence Center, Fort Huachuca, Arizona
Bachelor of Science in Emergency Management, January, 2018

Skills

Creativity
Documentation
Social Media
Reliability
Problem Solving
Organization
Stress Management
Analytical
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911 dispatcher
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911 dispatcher Job Descriptions; Explained

If you're applying for an 911 dispatcher position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

911 dispatcher

  • Discuss work problems or grievances with union representatives. 
  • Perform clerical duties such as typing, proofreading, and sorting mail.ne, mobile, person-to-person, and emergency calls.
  • Answer emergency calls
  • Log all calls and get monthly totals
2

911 dispatcher

  • Emergency and non-emergency police and medical dispatching.
  • Receive, interpret, record and dispatch calls according to set guidelines. 
  • Providing citizens with the best solution to problems. 
  • Acquiring an understanding of laws and codes at the city, county, state and federal level.
3

911 dispatcher

  • Answered and listened to all 911 calls. 
  • Prioritized all calls.
  • Transmitted information to responding officers through a radio.
  • Sent the proper first responders to the correct location. 
  • Ensured officer safety. 
  • Communicate with co-workers and other agencies such as; Fire, EMS, and police to provide the proper help to the person in need.
  • Recorded all notes and actions into call cards for records.
4

911 dispatcher

  • Promotes positive public relations
  • Reviews and dispatches calls for fire, police, and EMS
  • Maintains record of arrest and personal property 
  • Receives and prioritizes calls and complaints concerning crimes, fires, and emergencies
  • Perform computer record searches; check warrant status on field detainees and in custody suspects 
  • File warrants 
  • Answer office calls and faxes 
5

911 dispatcher

  • Able to handle high-stress multi-personnel calls while making quick decisions
  • Able to initiate, facilitate, and moderate conversation under all circumstances
  • Compile, administer, and report data intake and information to proper chain of command
  • Ability to use radio system and decode NATO phonetics
  • Be able to work with multiple agencies through out the county, state and federal governments.
  • Must have map reading abilities and be able to coordinate multiple personnel 
  • Must be able to follow procedures diligently and document thoroughly
1 2

911 dispatcher Job Skills

For an 911 dispatcher position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your 911 dispatcher Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ernest Long 772 Willow Park, Emmitsburg, MD 21727

Employment history

Senior 911 Dispatcher, US Department of Homeland Security Washington, D.C.
January 2010 – May 2022
  • Answer emergency and non-emergency calls in a professional and timely manner
  • Respond to inquiries and requests for information
  • Provide callers with appropriate emergency assistance and resources
Associate 911 Dispatcher, Booz Allen Hamilton McLean, Virginia
February 2009 – January 2010
  • Update and maintain call records and databases
  • Identify the nature of the call and determine the appropriate response
  • Maintain contact with callers until emergency personnel arrive
Jr. 911 Dispatcher, Northrop Grumman Falls Church, Virginia
August 2007 – January 2009
  • Update and maintain call records and databases
  • Monitor multiple communication systems simultaneously
  • Collaborate with other emergency services personnel

Education

U.S. Army JAG School, Charlottesville, Virginia
Emergency Management Certificate, June, 2007

Skills

Quality Assurance
Project Management
Financial Management
Mentoring
Decision Making
Creativity
Self-Motivation
Stress Management

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your 911 dispatcher Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Victor Foster 973 Dogwood St., Middletown, IA 52638
fostervictor5@gmail.com
825-443-3519

Professional Summary

 Highly experienced 911 Dispatcher with exceptional communication and problem-solving skills. Proven ability to handle emergency situations with poise and accuracy. 

Employment history

Chief 911 Dispatcher, Raytheon Waltham, Massachusetts
March 2015 – Present
  • Anser emergancy an non-emergancy calls in a profesional an timely maner.
  • Remain knowledgable of local lawes, regulatios, and emergency servises proceduers.
  • Maintane contact with callers untill emergency personel arribe.
911 Dispatcher, US Department of Homeland Security Washington, D.C.
October 2013 – February 2015
  • Remain knowledgable of local law's, regulations, and emergency services proceduers.
  • Provide pre-arrival intructions too callers.
  • Mointor multipl communication systems simultaniously.
Jr. 911 Dispatcher, Raytheon Waltham, Massachusetts
April 2012 – September 2013

    Education

    Naval Postgraduate School, Monterey, California
    Emergency Management Certificate, March, 2012

    Skills

    Communication
    Training
    Creativity
    Research
    Time Management
    Communication
    Public Speaking
    Critical Thinking

    Include Job Descriptions and Avoid Bad Grammar

    Avoid sending a wrong first impression by proofreading your resume.

    Key Insights
    • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
    • Before submitting your resume, double check to avoid typos.

    911 dispatcher Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an 911 dispatcher position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Cecil
    Taylor     cecil_taylor@gmail.com
    752-017-1695
    361 Langley Lane, Pocahontas, MO
    63779

    Lead 911 Dispatcher
    US Army Corps of Engineers
    Washington, D.C.

    US Army Corps of Engineers Recruitment Team


    I am excited to apply for the Lead 911 Dispatcher role at US Army Corps of Engineers. As a highly skilled 911 Dispatcher, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.


    My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at US Army Corps of Engineers and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


    I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.


    Sincerely,
    Cecil Taylor
    752-017-1695
    cecil_taylor@gmail.com

    Cecil Taylor






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