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sr. unix engineer/devops

  • Involved in gathering the requirements from the Business Team and the creation of technical, functional specification documents.
  • Implementation, Customization, and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.
  • Worked on loading the data into Service-Now using import sets.
  • Enable all users to share widgets such as reports and performance analytics visualization
  • Extensively worked on the Implementation, Configuration, and maintenance of Business Rules, Client Scripts, and UI Policies
  • Assisted with ServiceNow upgrades(Helsinki to Jakarta)
  • Integration of ServiceNow with Workday, Salesforce, SCCM, and SSO integration.

unix engineer

  • Involved in creating and configuring the SLAs as per the requirement.
  • Designed User Interface for Catalog Design and worked Catalog Designer.
  • Imported data from various data sources (FILE, JDBC) using import sets and transform maps.
  • Communicated with external web services using SOAP Messages and REST.
  • Involved in LDAP integration with ServiceNow for obtaining users and groups.
  • Development of Service catalog – catalog items, designing workflows and execution plans.
  • Excellent knowledge on code migration between various Service-Now environments using Update Sets