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travel agent (promoted to assistant manager april 2012)

  • Work within a team environment to complete deadlines and meet targets
  • Innovative and pro-active recommendations made to clients to book dream holidays within their specified budget
  • Multi-tasting skills tested to extreme limits
  • Generate quotations for clients
  • Convert quotations to invoices
  • Manage petty cash within store
  • Reconcile bank account

travel agent/ agent for study abroad service

  • created an education abroad business stream from scratch
  • organized the sales of individual educational and travel programs
  • provided visa processing services
  • booked language courses for students, airline tickets, made hotel reservations
  • organized individual tours and study schedules
  • provided general information to clients on company’s services by letter, by telephone and in person.

travel agent

  • Consistently fostered business growth by delivering first-rate travel arrangements for B2C and B2B clients.
  • Arranged travel arrangements for groups, regular clients and special needs requests.
  • Supervised all type of payments and handled all sensitive information with professionalism and discreteness.
  • Responded to clients’ questions, issues, complaints and implemented appropriate solutions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets and client needs.

travel agent

  • Duties included providing competitive quotes for specific inquiries, booking reservations, and tendering form of payment. Responsibilities included researching travel packages and arranging flights for clients.
  • Dealt with multiple suppliers in the hotel, rental car, and airline industries.
  • Communicated clearly and used good listening skills.
  • Booked hotel and air travel for US customers to various destinations.

senior travel agent

  • Planned trips for clients going to National Parks in the US & Canada
  • Arranged accommodations for lodging, vacation rentals, houseboats or activities inside the park or right outside park entrances
  • Keep informed & up to date with each parks road conditions, road closures weather advisories,fires or anything that may affect clients trip
  • Collect fees, commissions, or other payments
  • Confer with clients to develop strategies for their trip to National Parks, and to explain actions taken on their behalf.