- Deal with customer queries and complaints.
- Provide advice about visas or passports.
- Recruit, train and supervise staff.
- Maintain statistical and financial records.
- Sell holidays and insurance.
- Prepare promotional materials and displays.
- Dealing with customer queries and complaints regarding visa and passport.
- Providing advice about visas or passports.
- Booking flight ticket.
- Scanning ,printing of clients documents.
- Help our clients make travel plans.
- Inaddition to booking reservations, we assist customers in choosing the flights that they need.
- Making travel and accommodation reservations.
- Assisting customers over the phone.
- Quoting holidays and converting these to bookings.
- Maximizing sales and customer holiday experience by suggesting upgrades.
- Offering excellent customer service, dealing withComplaints
- Arrange international & domestic flights, insurance and accommodation
- Use the Website Travel system to secure holidays & tours.
- Collect and process payments
- Advise clients on travel arrangements, e.g. visas and passports
- Send out tickets and/or vouchers to clients
- Keep clients up to date with any changes with flight and tour availabilities including but not limited to pricing
- Keep errors to a minimum in order to avoid complaints which often results in refunds or double the work
- Sell and negotiate travel packages.
- Build strong relationships with resorts and hostels.
- Build long term and positive relationships with new and existing customers.
- Sell travel packages,book hotels and transportation.