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1

training instructor

  • Ensure that I teach my pupils how to use the vehicle controls with confidence 
  • Teaching about correct approach to rad safety 
  • Helping them to learn the driving laws and highway code to ensure that they pass theory test 
  • Dealing with emergency situations as they arise such as crash , bad weather , traffic problem etc. 
  • Ensuring that my pupils know how to check a vehicle and what they should be looking fo
2

training instructor

  • Developed and updated training material across multiple groups.
  • Trained groups of new hires and existing employees.
  • Maintained up-to-date administrative tasks and attendance for all training classes. 
  • Configured lesson plans and materials to fit operations needs.
3

training instructor

  • Training and development of agent´s skills to execute a customer service-driven service to exceed customer wants and needs.
  • Payroll (TRESS).
  • KPI´S.
  • Attrition and absenteeism control.
  • Attrition and production tracking of different clients (campaigns).
  • Follow up on new hire groups on Tijuana and Mexicali centers.
  • Up-trainings and cross-trainings to new hire and tenured agents.
4

training instructor

  • Train students about LEGO EV 3 – Robotics kit
  • Guide students for their respective projects.
  • Conduct Promotional events for the core business.
  • Conduct classes in different schools about Robotics.
5

training instructor/assistant

  • Facilitated dialogue between participants and programmes trainers to provide best possible programme and individualized programme.
  • Collaborated with certified and professional trainers to identify areas in need of improvement and implement solutions.
  • Planned special events for programme participants based on changing needs, times of year and availability.
  • Provided leadership as part of training programmes, guiding day-to-day activities and facilitating an effective environment in accordance to the client needs.
  • Gathered feedback from team members to devise new training materials targeted on current needs.
  • Create a Risk Analysis Management System (RAMS) for each programmes being held.
  • Create and under gone through countless Standard Of Procedure (SOP) to achieve efficiency, quality output and uniformity of performance.