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1

tour operator

  • Assist an average of 40 customers per day to determine needs and advise the appropriate destination, transportation, travel dates, costs, and accommodations.
  • Handling bookings, invoicing and issuing of tickets.
  • Deal with occurring travel troubles or complaints.
  • following up the clients and asking feedback at the end of the tour.
2

tour operator

  • To understand a true measure of satisfaction to the customer. 
  • To respond to customer’s inquiries, on fair price assurance. 
  • To communicate with differentdepartments. 
  • To build strong & positive relationship with team members& customers. 
  •  To set a work objective for each team member & to measure their progress. 
  •  To know issues &success factors of organization. 
  • To manage the team members. 
3

tour operator

  • At this level, I used to organize some tours in my country and also I  was a part of those tours.
  • Built personal relationships with guests to promote positive experiences.
  • Developed tour programming to enhance guest experiences.
  • Updated team members about changes in hotel products, services, pricing and policies.
4

tour operator

  • Guide individuals and groups on sightseeing tours, cruises, or through places of interest such as industrial establishments, public buildings, art galleries, and museums.
  • Describing tour points of interest to group members, and respond to questions.
  • Monitor visitors’ activities in order to ensure compliance with establishment or tour regulations and safety practices.
  • Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
  • Visiting resorts to ascertain accommodation quality and suitability.
  • Liaising with coach operators, airlines, hoteliers and resort reps.
  • Agreeing Service Levels, contracts and costs.
5

tour operator

  • Operate a Detroit based tour company that host group travel excursions to Ghana, Africa
  • Manage team members remotely managing  project oversight for tour panning
  • Create social media campaigns on multiple platforms to recruit clients for travel tours to Accra
  • Confirming customer names with airlines/hotels.