- Contacter les clients par téléphone à partir d’un fichier clients.
- Traitement des réclamations clients.
- Suivre la procédure préalablement établie.
- Répondre précisément aux demandes et objections des clients,
- Enregistrer informatiquement la commande ou le rendez-vous pris avec un commercial.
telemarketer/ call centre agent
- Customer Service- high confidentiality/ security services
- Performing high security telephone and database program
- Cold Calling and marketing the services.
- Maintains technical knowledge by attending workshops and reviewing company publications
- Made outgoing cold calls in order to sell print media advertising
- Researched prospective leads
- Wrote articles featuring targeted buisness to increase likelihood of sales
- Temporary position only
- Consistently reached minimum amount of calls and transfers required daily
- Cold and warm called clients to gather information and tranfer to health insurance agents
- Overcame objections and secured agreements through friendly and engaging attitude
- Answered inbound customer calls looking for health insurance
- Later went on to grade/score performance of health insurance agents working for Fiorella
- Achieved sales targets on a month-by-month basis
- Obtained customer information such as name, address, payment method and entered orders into computers.
- Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official phone log correspondence.
- Trained new hires