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  • Contacter les clients par téléphone à partir d’un fichier clients.
  • Traitement des réclamations clients. 
  • Suivre la procédure préalablement établie.
  • Répondre précisément aux demandes et objections des clients, 
  • Enregistrer informatiquement la commande ou le rendez-vous pris avec un commercial.

telemarketer/ call centre agent

  • Customer Service- high confidentiality/ security services
  • Performing high security telephone and database program
  • Cold Calling and marketing the services. 
  • Maintains technical knowledge by attending workshops and reviewing company publications


  • Made outgoing cold calls in order to sell print media advertising
  • Researched prospective leads
  • Wrote articles featuring targeted buisness to increase likelihood of sales
  • Temporary position only


  • Consistently reached minimum amount of calls and transfers required daily 
  • Cold and warm called clients to gather information and tranfer to health insurance agents 
  • Overcame objections and secured agreements through friendly and engaging attitude 
  • Answered inbound customer calls looking for health insurance 
  • Later went on to grade/score performance of health insurance agents working for Fiorella 


  •  Achieved sales targets on a month-by-month basis 
  •  Obtained customer information such as name, address, payment method and entered orders into computers. 
  •  Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official phone log correspondence. 
  •  Trained new hires