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1

technology assistant

  • Working with administrative employees to distribute new technology throughout the school district.
  • Cleaning, handling, and reprogramming old computers for auction and new computers for replacement.
  • Organizing laptops and assessing performance to find damaged or broken components.
  • Creation and implementation of other kinds of organization, such as serial numbers and school of origination.
2

technology assistant

  • Work with colleagues to identify and resolve problems around the school.
  • Establish and execute a project plan, for example checking Ethernet lines from a switch to computers around the room marking which port went to each computer.
  • Use knowledge within the technology field to quickly find solutions to problems.
  • On hand work including setting up Access Points throughout the school.
  • Learned new software and hardware through uses in the school including My School App backend and Zulu Desk iPad monitoring software.
  • Managing projects, making sure they we’re done before end of summer deadlines.
  • Digital organization through Microsoft excel and Google Sheets, physical origination through labeled boxes and tracking specific devices to each box for easy distribution. 
3

technology assistant

  • Prioritize and respond to incoming support requests
  • Document problems and solutions
  • Maintain computer hardware and software
  • Prepare computers for the following school term
4

technology assistant

  • Modified existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
  • Set up computer systems. 
  • Pulled up cable by hand from large reels mounted on a table; then pulled lines through ducts by hand to connect classrooms to internet.
  • Cleaned and maintained computers.
5

technology assistant

  • Responsible for performing 1st level troubleshooting for hardware/software issues.
  • Provide advice and assistance to users on the usage of simple functional features of software/hardware peripherals.
  • Required to perform basic administrative support, asset management and IT housekeeping.
  • Ensure the proper running of IT equipment and systems.
  • Diagnose and resolve software and hardware incidents, including operating systems and a range of software applications.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to staff as soon as possible; escalating incidents to other support teams where necessary.
  • Resolve incidents and upgrade different types of software and hardware.