Technical Support Supervisor Resume Examples

technical support supervisor

  • Direct supervision of a team of 3 people
  • Coordination of work process of the team
  • Tracking and analyzing QA of my team and improving their results.
  • Providing technical assistance to co-workers and customers
  • Handling cross-department communications

technical support supervisor

  • Provide assistance for customers with special billing and Technical requests.
  • Manage Team in terms of Attendance and providing good Performance.
  • Coach, Teach, Counsel and guide Agents. 
  • Analyze and create effective action plan. 

technical support supervisor

  • Interview and hire staff, and oversee technical training.
  • Conduct or arrange for ongoing technical training and personal development classes for my members.
  • Captures escalated cases to provide fast and efficient resolution
  • Maintain high technical quality support to all members
  • Manages and develop members to enhance their technical expertise 

technical support supervisor

  • Direct and supervise on site technicians.
  • Communicate with customers, employees, and other individuals to answer questions, schedule services, and address complaints.