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1

technical support representative

  • Interpret customer records and repair tickets
  • Escalate customer trouble issues when appropriate
  • Determine further action or final completion on customer cases received
  • Test, analyze and clear customer reported trouble
2

technical support representative

  • Converse with customers to determine details of equipment problems.
  • Reassemble machines after making repairs or replacing parts.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Advise customers concerning equipment operation, maintenance, or programming.
3

technical support representative

  • Takes incoming customer service calls from existing customers regarding
  •  technical issues.
  • Assists customers with questions about their internet connection.
  • Answers questions on how to perform basic troubleshooting, such as system powercycling.
  • Assists with yahoo website troubleshooting.
4

technical support representative

  • Resolved and assisted the AT&T US employees in resolving their technical issues.
  • I was the prime contact in resolving technical issues related to LAN, Wi-Fi, and VPN applications.
  • Was part of a team which works with Hardware, Printers, Active Directory and Microsoft Outlook related issues.
  • Provide assistance to customers by diagnosing and solving technical issues.
5

technical support representative

  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Answered incoming calls from residential and small business customers.