Technical Support Representative Resume Examples

technical support representative

  • Interpret customer records and repair tickets
  • Escalate customer trouble issues when appropriate
  • Determine further action or final completion on customer cases received
  • Test, analyze and clear customer reported trouble

technical support representative

  • Converse with customers to determine details of equipment problems.
  • Reassemble machines after making repairs or replacing parts.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Advise customers concerning equipment operation, maintenance, or programming.

technical support representative

  • Takes incoming customer service calls from existing customers regarding
  •  technical issues.
  • Assists customers with questions about their internet connection.
  • Answers questions on how to perform basic troubleshooting, such as system powercycling.
  • Assists with yahoo website troubleshooting.

technical support representative

  • Resolved and assisted the AT&T US employees in resolving their technical issues.
  • I was the prime contact in resolving technical issues related to LAN, Wi-Fi, and VPN applications.
  • Was part of a team which works with Hardware, Printers, Active Directory and Microsoft Outlook related issues.
  • Provide assistance to customers by diagnosing and solving technical issues.

technical support representative

  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Answered incoming calls from residential and small business customers.

technical support representative

  • Handles Customer Enquiry
  • Troubleshoots their Technical Difficulties
  • Setups their Home Entertainment System
  • Books their Equipment’s Technician Visit / Repair Shop Appointment 

technical support representative

  • Answer incoming phone calls and provide support to callers experiencing internet and cable problems of all kinds.
  • Listen to descriptions of customer issues and determine how and if they can be fixed.
  • Helping customers to troubleshoot
  • Explain cable service to subscribers after installation and collect any installation fees that are due.

technical support representative

  • Designated Centralized Disconnect Group provisioner for a pioneer US telecommunications campaign that disconnects corporate internet connections for both low and high-bandwidth circuits
  • Served as the team’s point-of-contact; does the same function in lieu of the team leader whether it would be escalations, order assigning, team schedule and progression updates, et al
  • Point-of-contact for high-bandwidth circuits
  • Listen to customer requests, referring to technical diffucuties and solved them

technical support representative

  • Managed high levels of call flow and responded to technical support needs of customers.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Front line support via telephone for an Antivirus software (Windows Live One Care and PC Safety and Security)

technical support representative

  • Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Resolve customers’ issues with the software.
  • Troubleshoot customers problems by asking customer information to diagnose tech issues and walk customers through the steps needed to fix various problems. 
  • Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.